Kendall Ford of Wasilla

Great sales staff! Joe Klapak ROCKS. The sales staff is great at Kendall Ford of Wasilla. Joe Klapak went above and beyond to help me purchase an affordable used car, made the process ve The sales staff is great at Kendall Ford of Wasilla. Joe Klapak went above and beyond to help me purchase an affordable used car, made the process very easy and stress-free. Although there are car dealers and service shops closer to where I live in Denali, the trip is worth it to work with such professional people. Thanks again! More

Worst Service Ever I'm 76 and have owned Ford's all my life. This will be the last thanks to a service department that couldn't unplug and replace a simple brake contro I'm 76 and have owned Ford's all my life. This will be the last thanks to a service department that couldn't unplug and replace a simple brake control module in my 2014 Expedition. The module failed leaving me without any trailer brakes on my 2017 24' Interstate Outback Car Hauler, loaded with all my belongings. The service manager that was assigned to get my unit fixed so I could leave Alaska with my belongings simply didn't care whether I got out of town or not or whether the problem could be diagnosed and fixed. I had to pay upwards of $180 a night at a local hotel to "wait" until another module could be ordered and replaced. The delay cost me 8 nights in extra hotels fees, meals at restaurants, and credit card charges for cancelled hotel reservations, and several thousand dollars in AK ferry fees because I missed my reservation. Did the manager care? He said, just contact FORD and the extended ESP warranty will cover the extra costs for interrupted travel plans! My ESP warranty, (cost was $2500), does not even have a contact number or email contact or instructions on how to file a claim...no help from the Kendall people...they did not offer to assist with a claim. After a frustrating 8 day delay in travel plans, I went to Six Robble's and purchased an after market trailer brake control unit in Anchorage. Kendall did not even offer to go get it, I had to rent a car from them to go get it! When I returned, It took me all of 10 min. to unplug the factory installed unit and plug-in the after-market unit. Problem solved by a frustrated customer. Kendall told me they had to order a control module from the Detroit factory and get it over-nighted to Wasilla, (none in AK). When it supposedly came, I was not even told that the new part came or that it didn't fix the problem...they guessed that the new one was defective also!!! My guess is they either didn't order it or they ordered the wrong part! Again, the fix was to unplug the defective module and plug in an after market unit. What should have been done? The service manager should have taken the problem and "ran with it" until the problem was solved instead of making excuses for their incompetence! I had to follow-up with physical visits to the service department to see what was going on. Promised phone calls, or, "I'll call you right back after I check", were never kept. How can any service department hope to bring customers back to a dealership with outlandish don't give a s..." service like this? I will never return, nor will I ever buy another Ford. I've had other experiences with the sales department that caused me to go to another dealership...Won't get into that here. ENOUGH SAID!!! More

Personable service We Always have such a great time when we buy our vehicles with Patrick Oneil and Steve DeHart. Walking into this dealership is like walking in to a fr We Always have such a great time when we buy our vehicles with Patrick Oneil and Steve DeHart. Walking into this dealership is like walking in to a friendly and comfortable environment! Great hospitality from starting to find your vehicle to finance!! First walking in and being lead to the truck of our dreams from Patrick Oniel. Patric going above and beyond on his knowledge of the rig to navigating your Bluetooth phone device. Then along comes your personal expierince with Steve DeHart. It's always nice to have someone look out for what you can afford to pay and making it happen! Meanwhile enduling in popcorn and watching football waiting for the touchdown! Once all is settled and Carol in finance goes through everything step by step and understand completely what you are signing for and her office is so soothing and comfortable, then you go out and see your new rig all clean and ready to roll right up front! My expierince was FANTASTIC! Thank you Patrick Steve and Carol for a fun day and a Truck that I love so much! More

Once you bought the truck ...good luck! Kendall Ford of Wasilla still has not completed work (remove scratches, apply Digishield correctly) on brand new F150 after they had the vehicle 3 tim Kendall Ford of Wasilla still has not completed work (remove scratches, apply Digishield correctly) on brand new F150 after they had the vehicle 3 times so far for several days. 8 weeks have passed since our purchase and even after getting the General Manager, Jeremy Robson, involved, they still ignore us. Ken (our POC for the installs/repairs) does not return calls, is most of the time unfriendly, and does not follow through on promises. The General Manager, Jeremy Robson, does not seem to care, either, because it has been 7 days now since we were promised that everything would be fixed. Kendall Ford of Wasilla just ignores us - next week they can start dealing with our lawyer! A detailed description of the events has been submitted directly to Ford. More

Safety Recall Work I had scheduled a safety recall to be performed on my 2010 Ford Escape. Recall work was performed on the day scheduled. The only problem I had was bei I had scheduled a safety recall to be performed on my 2010 Ford Escape. Recall work was performed on the day scheduled. The only problem I had was being on hold for 15 minutes trying to speak to a service writer, I was directed several times and finally hung up. After about 15 minutes I did receive a call back from the Service Writer that was assigned to my vehicle, stating work was complete and I could come by for pick up. The other problem I had was she stated that the Mechanic found a small Oil leak on the passenger side of engine. I did look briefly at this problem and did see some wetness on the side of the oil pan. I will investigate further when I get back home. I did have some warranty work performed at your dealership just a few months prior and I know they had the Oil Pan off to perform work. They stated I would half to have this Diagnosed to see what the problem, which I was not happy about paying a Diag fee if it is something that is from the last warranty work performed. I will check out next week and will be in contact with you. More

Vehicle Purchase Alonzo Beeching from the Internet Sales Department is an awesome salesman. He helped me for weeks find the right truck with the right options in my pr Alonzo Beeching from the Internet Sales Department is an awesome salesman. He helped me for weeks find the right truck with the right options in my price range. I would recommend anyone to contact him through the webpage to help you locate the right vehicle for you. He got this Service Member a great deal. Thank you for the fantastic service Alonzo! More