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Kendall Ford of Marysville
Marysville, WA
442 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 442 reviews
November 01, 2023
I have purchased from Kendall in another city, so I have experience with the company. I was given the wrong mileage on the car and they reduced the price $500 put did not on the paperwork. They were not up experience with the company. I was given the wrong mileage on the car and they reduced the price $500 put did not on the paperwork. They were not upfront about the extended warranty nor the price and what it covers. Nor have I been given the proper paperwork regarding such warranty after many requests. I really like my car, I am completely disappointed with the the Finance guy and the after purchase service. The sales staff did fine except for the incorrect mileage. I absolutely feel as though I was taken advantaged by Finance! And, I had recommended the Dealership to my Daughter and Son In Law who also purchased. More
by BOISETLC
Employees Worked With
Karl, Jonathan and Leland
October 29, 2023
Hello ,I went up and looked at the Veh it was pictured as for sale parts were hanging off the inside was filled with stuff it should not have been pictured for sale ! I looked at a Ford Explorer it wa for sale parts were hanging off the inside was filled with stuff it should not have been pictured for sale ! I looked at a Ford Explorer it was what I was looking for a great second Veh .I left called the Insurance Company to put Insurance on the Veh the Insurance Company wouldn't Insure it because it was an older Veh called the Dealership to inform I wasn't able to get the Explorer was called numerous times an hassled they wouldn't understand the situation was not my fault .I will not recommend or return .I should be able to make a decision and not be hassled the change was not my fault . More
by safetyduane
Employees Worked With
Josh and Title Employee
October 28, 2023
I used to work for the Kendall Ford in Boise, Id. I am a very loyal client of theirs and stand behind their great customer service. We recently bought an older used Diesel F-150 from them. We loved i I am a very loyal client of theirs and stand behind their great customer service. We recently bought an older used Diesel F-150 from them. We loved it but only 4 months into owning it became completely unsafe to drive. It was losing power on the highway and it was quite scary. We got the extended warranty but after calling the dealership service depart we could not get it into them for 2 months. Meanwhile truck got worse. They tried to help by giving a rental and taking truck onto lot to fit in when they could. Rental would have been 40 bucks a day cost to us until warranty would take over a portion when the truck could be seen. Not really ideal for us since we had a recent bout of medical emergencies. We came back to dealership to see our fabulous sales guy Nate and his boss Derek. They really helped us out. We traded truck back into them and got into a brand new F-150. They really went above and beyond to help us and make the best of what was a really bad situation. Derek was very understanding and kind and friendly. He is a great sales manager. Nate is an awesome sales guy and was very knowledgeable and spent time going over features with us on the new truck. Highly suggest anyone ask for him. He is all around just a wonderful human being. I worked for Kendall and will remain loyal to Kendall. Everyone all the way up to the owners are kind and caring people. More
by Maryanne Hoffer
Employees Worked With
Nate
October 24, 2023
We received excellent service from Jack Eccleshall at Kendall when we showed up to purchase a vehicle. He provided us with the information we needed to make an informed decision on the type of vehicle Kendall when we showed up to purchase a vehicle. He provided us with the information we needed to make an informed decision on the type of vehicle we needed. I can gladly refer Jack to anyone in my family or friends. We felt welcomed to be there. Great work. Norm R. More
by ThankfulCstmr
Employees Worked With
Jack Eccleshall
September 21, 2023
I hate pushy salesman and we didn't get that when we came here. Brad was great and the process was easy. The follow-up is the best. I would buy from Kendall Ford again, and recommend them to anyone. here. Brad was great and the process was easy. The follow-up is the best. I would buy from Kendall Ford again, and recommend them to anyone. More
by jac98270
Employees Worked With
Brad, Finance Team and Sales Manager
September 17, 2023
Had a great experience shopping for a car at Kendall Ford of Marysville. Our consultant, Malyki, was very personable and made us feel quite comfortable in answering all our questions about the vehicle we wer of Marysville. Our consultant, Malyki, was very personable and made us feel quite comfortable in answering all our questions about the vehicle we were interested in. Realizing we were ‘old school’ car owners, a major highlight of our visit was when he accompanied us on a lengthy test drive and helped us feel at ease driving a car with technological features we were unfamiliar with. Above and beyond the call of duty, thanks Malyki! More
by MikeT
Employees Worked With
Malyki Dancer
September 14, 2023
Very good business experience at Kendall Ford of Marysville. The associates were knowledgeable and polite. I recommend this dealership. Marysville. The associates were knowledgeable and polite. I recommend this dealership. More
by Alex Da' Great
Employees Worked With
Malyki Dancer, Kyle
September 07, 2023
made an appointment for front and rear differential fluid transfer. Took a day's vacation to take my car in at appointed time, 9-7-23 at 9:15. When I show up the service people tell me they don't do the fr transfer. Took a day's vacation to take my car in at appointed time, 9-7-23 at 9:15. When I show up the service people tell me they don't do the front differential there but they'd be happy to take care of the rear differential for me. Well of course, why wouldn't I pay them to take care of half the service I requested after using a day of vacation. Don't buy a car here, the service department doesn't value your time in the least. Also tried to talk with there "chat assistant" on line to write a review. No help there either, wanted your name, number, what the problem is.... anything but help me to write a negative review. More
by silvertipfan
Employees Worked With
service department employee and service department manager
