Kendall Ford of Marysville | Page 40

Not customer focused I September of 2016 I bought a brand new 2016 F-150 from Marysville Ford. To begin with they took it back to detail it and it came back with scratches I September of 2016 I bought a brand new 2016 F-150 from Marysville Ford. To begin with they took it back to detail it and it came back with scratches all over the inside of the bed, which would've been fine if I put the scratches in it, but I didn't. It was a brand new truck! It shouldn't have any. So I had to pay for a bed liner. I had also paid for a 3m clear bra, which they screwed up the first time and left creases in the film. I turned it away to retry. So I stayed in the rental they gave me. When I came back the next day, there was a big paint chip right in the center of the front of the hood. So now they have to fix that also. So after I ended up going back for the 7TH TIME, it finally looked some what alright and I was tired of wasting HOURS EACH TIME, I excepted the truck. They told me they would refund the clear bra, and compensate me for all of the time wasted there. They refunded the money, but they keep telling me Everytime I call that they are working on my request and they will call me back but they never do. This dealership isn't concerned with keeping their customers and I will never go back to them. More

Very high pressure We worked with Kobie, and at first it was going very smoothly. However once it came down to the money, he couldn't get us where we needed to be. That We worked with Kobie, and at first it was going very smoothly. However once it came down to the money, he couldn't get us where we needed to be. That to us was no big deal. The big deal was when he told us "My wife doesn't even work, and I know at the end of the month I can find a measly $30, it's not going to bankrupt you." we told him no sorry we can't make that work. He kept trying to give us life lessons, and was very high pressure. After 5 times of saying no, I lost my patience had to stand up and leave. Have bought two cars from Marysville Ford previously, however after my experience last night, we will not be returning. More

Rip off artists We took our Escape in because of problems with the transmission, which was less than 3 years old. At first they told us that we needed a new transmis We took our Escape in because of problems with the transmission, which was less than 3 years old. At first they told us that we needed a new transmission. Then, when they found out the transmission was covered under a warranty, suddenly we didn't need a new transmission and they weren't going to replace it. They kept the vehicle for a couple of weeks and then said we needed a new part which they ordered, then damaged putting it in, and then finally installed. A week after we got the car back it started making terrible noises backing up a hill. We took it back in and were told over the phone it was not the transmission but we needed a new air conditioner compressor for a cost of $900. This was diagnosed after they had the car for another week and we were calling on the status. We advised we were not going to authorize and picked the car up. We were given no paperwork with an itemization of the problem or estimate of cost of repairs. When we requested paperwork we were told none was available and we couldn't wait for it to be completed as they were "really backed up" and couldn't produce it until the next morning and they would call and let us know when it was ready. Needless to say we got no call and no paperwork. We took the car to another mechanic to check out and there was NOTHING WRONG with the air conditioner compressor or anything else on the vehicle except a belt that had been badly nicked, almost certainly by the work done by Marysville Ford, which we replaced. Marysville Ford had had our vehicle for weeks and never told us about the belt but would have had us spend over $900 needlessly! More

BEST SERVICE DEPARTMENT EVER!! THANK YOU VERY MUCH! QUICK SERVICE IN THE QUICK LANE!! Sonja WAS EXCELLENT!! I WILL GO BACK EVERY TIME!! NO APPOINMENT I CAME RIGHT IN! THANK YOU VERY MUCH! QUICK SERVICE IN THE QUICK LANE!! Sonja WAS EXCELLENT!! I WILL GO BACK EVERY TIME!! NO APPOINMENT I CAME RIGHT IN! More

The bad service lasts as long as you own the vehicle! I bought my car November 13th, 2015 (this is the second car I've bought from them) the experience was decent although they told me I HAD to purchase L I bought my car November 13th, 2015 (this is the second car I've bought from them) the experience was decent although they told me I HAD to purchase LoJack despite the fact I didn't want it. Also, the "delivery" process was nonexistent. No one bothered to show me how to use any features on the vehicle or even put the floor mats in the car... The aftermath of this whole experience is what has left me to leave a one-star review. Not even a month after purchasing the vehicle I had to get new tires (that was $1,200). The vehicle was completely rusted on the underside and the back passenger door had a huge key mark in it. The owner offered to pay for half of the sand blast/undercoating & the door repair. This was a nice offer but it had to be done by these sketchy people that rent out their shop. The people took longer than quoted which was a huge inconvenience but the best part was my car is SILVER and they painted (without blending) my door WHITE. The door had bubbles, was the wrong color and took about 4 days longer than they said to have it all sorted out. This dealer has most of their body work done with these people so WATCH OUT! If all of this wasn't bad enough I had to purchase a $32 handled just to be able to use the seat back on my passenger side, and they made me install it myself! The cover of my 3rd row seating / Cargo area is cracked so I cannot use the left side of my cargo area -- what good is an SUV if you cant use half the space? Aside from the car itself I was bullied into buying the oil change package through their store --forcing me to have my oil changed by them or to waste my money. I called over 6 times to try and cancel this and showed up to the building 2 times only to have their finance director hide from me and ignore my calls to avoid losing her money on the cancellation. I didn't want to throw my hard earned money away so I took my vehicle in for it's first oil change, I specifically asked them NOT to rotate my tires as they did not need to be and I really just didn't want them too but guess what! They rotated my tires anyways. They call the service "The Works!" if you call not following customer wishes and not washing the car "The Works!" then they sure do provide it. I just took my car in about a week ago for it's second oil change and the lady was super nice and I will give it to them they had the car in and out in a breeze however they once again rotated tires that I didn't want rotated AND my Explorer came back to me covered in red fluid of some kind. YES they returned my vehicle DIRTIER than when I left it with them. Overall I wouldn't recommend this dealership to my worst enemy. The staff is pushy, they sell garbage vehicles & the long term relationship is not a relationship you want to be in. More

Service dept fraud/ failure My wife took my 07 F350 in because it was having troubles starting with a hot engine. After a short time the service guy called her and said it was th My wife took my 07 F350 in because it was having troubles starting with a hot engine. After a short time the service guy called her and said it was the high pressure oil pump and the stand pipes and they would fix them for $3200. We declined the service and did some research and got a second opinion only to find out it was a "dummy" plug and stc and could be fixed same day for less than $800. Apparently the problem i was having is common on 05-07 6.0 Powerstrokes and any mechanic who knows his stuff or can perform at an adequate level at least would have figured it out within a few minutes. This leads me to believe they were either incompetent at their jobs or were trying to rip me off. Either way you look at it they should be fired and never allowed near a wrench again. More

What a bunch of liars. I went to Marysville Ford to buy a used car and trade in a different one. I was not meet by any sale people and had to go inside and ask the front des I went to Marysville Ford to buy a used car and trade in a different one. I was not meet by any sale people and had to go inside and ask the front desk for help. Once I got a sales person I drove the car and wanted to make a deal. I was told about a product called Lojack and the was told it had already been installed on my car. I told them I didn't want it and to remove Lojack. The sales person said they couldn't take it out but would sell it to me at a discount. Once I got to financing the paperwork said it was already installed on my car, but a few weeks later I get a call from the service department and they wanted to set up a date and time of when I could bring my car in to have Lojack installed. More

Lying salesman Ronald Logan Beware of the LoJack scam! Ronald Logan told me after we worked up a deal that the 575 dollar fee for FINANACED AFTER MARKETS (LoJack install) could Beware of the LoJack scam! Ronald Logan told me after we worked up a deal that the 575 dollar fee for FINANACED AFTER MARKETS (LoJack install) could not be removed! They advertise an Internet price and throw this on top wether you asked for it or not is very shady practice. Especially when you ask if it can be removed and told no. If they( marysville ford) are going operate this way they should at least ad the cost in to the advertised price ' More

poor service My husband called and scheduled an appointment for the rear pinion seal and an oil change well we dropped it off the day before and said we needed it My husband called and scheduled an appointment for the rear pinion seal and an oil change well we dropped it off the day before and said we needed it by 3 o'clock the next day so we called and they said they got the oil change done but they don't have the parts for the rear pinion seal so then why did I schedule a appointment to have it done and they just said that we wanted an estimate then why did I get an email that said thanks for scheduling with us for the pinion seal and oil change and inspection... Then we went to pick it IP and took 45 min to get paperwork done when they new we were on our way and they didn't even wash it..really wow we won't be back More