Kendall Ford of Marysville

ULTIMATE FAIL I recently moved to the area. As a rule, I only have Ford dealerships preform any work or maintenance on my truck. I met with the service writer and e I recently moved to the area. As a rule, I only have Ford dealerships preform any work or maintenance on my truck. I met with the service writer and explained my issue(s). After 5 days I called and was told they were "unable to replicate the issue(s)" so they didn't believe there was anything wrong. (My truck had developed a strong exhaust smell in the cab and the alignment was out) I picked it up and nothing had been done! It hadn't even been watched but it had about 50 miles more than when it was dropped off. As I drove it home (less than 6 miles) the smell was still there and it was still out of alignment. I called the next morning and was told they would put their "best" diesel guy on it and to bring it back. Did I mention I had to pay for 5 hours of shop time? I brought it back and again was told the same thing. I later discovered I had a broken rear leaf spring. I can go on and on but here's the truth. Their Quicklane service center is a joke. They have done everything from leaving lug nuts loose, more than once, to not changing my oil (even though they said the did and charged me for a full service) to breaking my locking lugs by using an impact on them, to showing me reports that said my brakes were "metal to metal" when they were less than 1/2 worn, to telling me my batteries were shot and needed replacing, to telling me my transmission and differential fluids were contaminated (they had changed them 3 moths before). Each time these events happened, I was assured the problems had been addressed and would not happen again. They never were. I also attempted to purchase a new 2017 from this dealership 4 times. The first I was told a "sale" price and given a trade-in value for my truck but, when I sat down to do the deal I was given completely different numbers, I called and complained and was told by "the sales manager" that he personally would address this and make me a deal that would "make up for" the way I was treated. This too never happened! I then tried to buy the internet special truck at the advertised price. I called and spoke with the salesperson and verified the truck was in-fact available. On my way to the dealership, I received a call saying the truck was sold... I went online and it still showed available so I clicked on the link to "chat" the person I spoke with told me they had personally verified the truck was still available so I asked if I could give him a deposit to hold it until I got there? He informed me that they "do not accept deposits or hold vehicles" and I would have to be there in person to buy the truck, I told him I was on my way. When I got there, I was told it was sold to and out of state buyer. I asked how could this have happened since I was told they didn't do that. The response was " the internet manager must have been misinformed" but, they did have other trucks they would be happy to "work with me on"... To summarize, this is the worst ford dealership I have ever been associated with. I will not go back ad I will continue to inform everyone I meet of their unacceptable practices. One last thing, they've had so many bad reviews, you can no longer leave a review on their website. More

Bait and switch So my aunt and uncle tried to purchase from out of state agreed on a price and had been told the vehicles would be taken off and make sure that the se So my aunt and uncle tried to purchase from out of state agreed on a price and had been told the vehicles would be taken off and make sure that the services were done and be ready to go when they were to fly up to get them within less than a week 2 days before there flight they got a call that they had sold one of the vehicles they were going to purchase and had a list of excuses like that was a instate price we didnt have to sell it to them even though it was listed online and that they dont hold vehicles at all just poor service and than still wanted to push a sale on a lower model than what they had been looking at and if that's how sales dept runs I would hate to have to have an experience with service since sales says one thing and does another and sold it out from under them after they had already purchased the plane tickets not impressed at all needless to say will never get business and no recommendation to anyone else More

Dishonesty is the #1 Policy! I have had endless issues with not only the vehicle I purchased here but every department I have dealt with since the sale. When I purchased the vehic I have had endless issues with not only the vehicle I purchased here but every department I have dealt with since the sale. When I purchased the vehicle in November of 2015 they pocketed $4,000 for a warranty that they never actually sold me. 10 months down the road when I needed to use the warranty to repair the trash vehicle they sold me the warranty company had NO file on myself or my vehicle.. Come to find out it was because Marysville Ford decided to pocket the money instead. I paid interest on that money and had an unprotected vehicle for 10 months because of this decision. As if that wasn't bad enough, when they got caught, they lied and processed my warranty immediately and refused to give me my full refund (I decided to trade the vehicle in at another dealer due to the issues it had) because I "had the warranty for 10 months therefore it is pro-rated." That is not true because they activated the warranty the same day I asked them to cancel it. At the time I purchased the vehicle I also purchased GAP coverage and luckily the decided to be honest and actually process that for me. Here we are all these months later and I have cancelled the GAP coverage and got a HUGE run around about them giving me my refund. They claimed to have sent the document.. never got it. Two days later I finally received it. I sent everything in and life was good. I have followed up to make sure the check was cut and asked numerous times when the check will be ready but have gotten nothing but excuses. First there wasn't enough people available to sign the check.. so I waited a day. Then I emailed to confirm the check would be ready and the lady Miechelle said it was so I go in and this HORRIBLY RUDE "manager" comes out tells my my money isn't available and there's nothing he can do to help so I can leave. After all these games they had the audacity to email me this morning telling me that if I failed to pick up the check by close tonight they would be mailing it... as if its my fault that they have had a month to get this sorted out and have failed to do so. THIS IS THE MOST DISHONEST AND TERRIBLE DEALERSHIP I HAVE EVER HAD THE DISPLEASURE OF DOING BUSINESS WITH. I would not recommend this dealership to my worst enemy. I could honestly write pages more about the poor service, terrible quality vehicles and lies and stealing that this dealership provides but there is not enough time in the day to do so. More

Not customer focused I September of 2016 I bought a brand new 2016 F-150 from Marysville Ford. To begin with they took it back to detail it and it came back with scratches I September of 2016 I bought a brand new 2016 F-150 from Marysville Ford. To begin with they took it back to detail it and it came back with scratches all over the inside of the bed, which would've been fine if I put the scratches in it, but I didn't. It was a brand new truck! It shouldn't have any. So I had to pay for a bed liner. I had also paid for a 3m clear bra, which they screwed up the first time and left creases in the film. I turned it away to retry. So I stayed in the rental they gave me. When I came back the next day, there was a big paint chip right in the center of the front of the hood. So now they have to fix that also. So after I ended up going back for the 7TH TIME, it finally looked some what alright and I was tired of wasting HOURS EACH TIME, I excepted the truck. They told me they would refund the clear bra, and compensate me for all of the time wasted there. They refunded the money, but they keep telling me Everytime I call that they are working on my request and they will call me back but they never do. This dealership isn't concerned with keeping their customers and I will never go back to them. More

Very high pressure We worked with Kobie, and at first it was going very smoothly. However once it came down to the money, he couldn't get us where we needed to be. That We worked with Kobie, and at first it was going very smoothly. However once it came down to the money, he couldn't get us where we needed to be. That to us was no big deal. The big deal was when he told us "My wife doesn't even work, and I know at the end of the month I can find a measly $30, it's not going to bankrupt you." we told him no sorry we can't make that work. He kept trying to give us life lessons, and was very high pressure. After 5 times of saying no, I lost my patience had to stand up and leave. Have bought two cars from Marysville Ford previously, however after my experience last night, we will not be returning. More

Rip off artists We took our Escape in because of problems with the transmission, which was less than 3 years old. At first they told us that we needed a new transmis We took our Escape in because of problems with the transmission, which was less than 3 years old. At first they told us that we needed a new transmission. Then, when they found out the transmission was covered under a warranty, suddenly we didn't need a new transmission and they weren't going to replace it. They kept the vehicle for a couple of weeks and then said we needed a new part which they ordered, then damaged putting it in, and then finally installed. A week after we got the car back it started making terrible noises backing up a hill. We took it back in and were told over the phone it was not the transmission but we needed a new air conditioner compressor for a cost of $900. This was diagnosed after they had the car for another week and we were calling on the status. We advised we were not going to authorize and picked the car up. We were given no paperwork with an itemization of the problem or estimate of cost of repairs. When we requested paperwork we were told none was available and we couldn't wait for it to be completed as they were "really backed up" and couldn't produce it until the next morning and they would call and let us know when it was ready. Needless to say we got no call and no paperwork. We took the car to another mechanic to check out and there was NOTHING WRONG with the air conditioner compressor or anything else on the vehicle except a belt that had been badly nicked, almost certainly by the work done by Marysville Ford, which we replaced. Marysville Ford had had our vehicle for weeks and never told us about the belt but would have had us spend over $900 needlessly! More

BEST SERVICE DEPARTMENT EVER!! THANK YOU VERY MUCH! QUICK SERVICE IN THE QUICK LANE!! Sonja WAS EXCELLENT!! I WILL GO BACK EVERY TIME!! NO APPOINMENT I CAME RIGHT IN! THANK YOU VERY MUCH! QUICK SERVICE IN THE QUICK LANE!! Sonja WAS EXCELLENT!! I WILL GO BACK EVERY TIME!! NO APPOINMENT I CAME RIGHT IN! More

The bad service lasts as long as you own the vehicle! I bought my car November 13th, 2015 (this is the second car I've bought from them) the experience was decent although they told me I HAD to purchase L I bought my car November 13th, 2015 (this is the second car I've bought from them) the experience was decent although they told me I HAD to purchase LoJack despite the fact I didn't want it. Also, the "delivery" process was nonexistent. No one bothered to show me how to use any features on the vehicle or even put the floor mats in the car... The aftermath of this whole experience is what has left me to leave a one-star review. Not even a month after purchasing the vehicle I had to get new tires (that was $1,200). The vehicle was completely rusted on the underside and the back passenger door had a huge key mark in it. The owner offered to pay for half of the sand blast/undercoating & the door repair. This was a nice offer but it had to be done by these sketchy people that rent out their shop. The people took longer than quoted which was a huge inconvenience but the best part was my car is SILVER and they painted (without blending) my door WHITE. The door had bubbles, was the wrong color and took about 4 days longer than they said to have it all sorted out. This dealer has most of their body work done with these people so WATCH OUT! If all of this wasn't bad enough I had to purchase a $32 handled just to be able to use the seat back on my passenger side, and they made me install it myself! The cover of my 3rd row seating / Cargo area is cracked so I cannot use the left side of my cargo area -- what good is an SUV if you cant use half the space? Aside from the car itself I was bullied into buying the oil change package through their store --forcing me to have my oil changed by them or to waste my money. I called over 6 times to try and cancel this and showed up to the building 2 times only to have their finance director hide from me and ignore my calls to avoid losing her money on the cancellation. I didn't want to throw my hard earned money away so I took my vehicle in for it's first oil change, I specifically asked them NOT to rotate my tires as they did not need to be and I really just didn't want them too but guess what! They rotated my tires anyways. They call the service "The Works!" if you call not following customer wishes and not washing the car "The Works!" then they sure do provide it. I just took my car in about a week ago for it's second oil change and the lady was super nice and I will give it to them they had the car in and out in a breeze however they once again rotated tires that I didn't want rotated AND my Explorer came back to me covered in red fluid of some kind. YES they returned my vehicle DIRTIER than when I left it with them. Overall I wouldn't recommend this dealership to my worst enemy. The staff is pushy, they sell garbage vehicles & the long term relationship is not a relationship you want to be in. More

Service dept fraud/ failure My wife took my 07 F350 in because it was having troubles starting with a hot engine. After a short time the service guy called her and said it was th My wife took my 07 F350 in because it was having troubles starting with a hot engine. After a short time the service guy called her and said it was the high pressure oil pump and the stand pipes and they would fix them for $3200. We declined the service and did some research and got a second opinion only to find out it was a "dummy" plug and stc and could be fixed same day for less than $800. Apparently the problem i was having is common on 05-07 6.0 Powerstrokes and any mechanic who knows his stuff or can perform at an adequate level at least would have figured it out within a few minutes. This leads me to believe they were either incompetent at their jobs or were trying to rip me off. Either way you look at it they should be fired and never allowed near a wrench again. More