Kendall Ford of Marysville

Service and accontability Went to the dealer to have a 75K service done along with other work (water pump). They had to remove the engine to install pump, along with timing cha Went to the dealer to have a 75K service done along with other work (water pump). They had to remove the engine to install pump, along with timing chain and a few other items. After 2000 miles of running the engine the front drive gear slipped on the end of the crank (piece they had to remove for the water pump) and smashed valves in. Dealer did not want to accept accountability for the problem and service had a ton of excuses. Approx 9 grand in engine damage between labor and long block replacement of engine. Will never go back to this dealer , will go back to Bickford Motors. More

No shame We purchased a 1999 Ford 350 from this dealership for 9,500. Salesman told us was a excellent purchase but since we are business owners ourselves they We purchased a 1999 Ford 350 from this dealership for 9,500. Salesman told us was a excellent purchase but since we are business owners ourselves they hoped we would purchase a new personal and or business vechical from them they were willing to earn our business. Needless to say we won't ever be doing business with this dealership ever again. We drove truck for 4 days. During this time the truck had come to a complete stop going on freeway, almost cost my husband his life!!! The check engine light came on. Also one off the shocks were hanging completely down. Called the dealership and they were willing to fix truck and see what problem was. I thought ok, this was the right thing to do. After them having the truck in service 2 days they said truck was done. They said they hooked shock up and cleared check engine light. I asked what was the problem with truck? They said they weren't sure but if I wanted they would run diagnostic test for me for 250. But might not tell us what was wrong, great such help. But they would pay nothing for the truck. I said we don't want the truck as it was dangerous to drive as it just died on freeway. They said yes they would take truck in on trade for something else if we weren't happy with our purchase. I thought well ok we could look there for something else, and mind you they gave us such a great deal because they wanted to earn our future business. So long story short they wanted for us to trade in the truck on another one of theirs and put 9500 from our old purchase on top of a new purchase( Are you kidding me?) So back to sales manger we call, whom we left over 8 messages for and never received a call back!! Finally sales manager tells sales people he will be willing to take the truck we bought from them on trade but not for what we paid for it. (Such a great deal) I asked salesperson what he would be willing to give us and he replied he wasn't sure we would have to come in. I told her we can get rolled anywhere why would we do it twice with them!!!!. After 6 weeks of going back in forth with these people it was a 9500 lesson learned. We just signed our papers on 2017 ford 250 with Skagit Ford (awesome dealership). picked up the 350 from Maryville ford and looking for fix it , make it safe to drive. Thanks Maryville ford for teaching me how not to do business.!! More

Horrible customer service! I asked two very easy question to the sales manager and then the general manager and they both ignored my questions that I asked in email. I’m very bu I asked two very easy question to the sales manager and then the general manager and they both ignored my questions that I asked in email. I’m very busy and just wanted 2 questions answered before I went to the dealership and they refuse to answer my questions unless I come into the dealership. The general manager actually ignored my 2 emails completely. You have to trust your dealership when you plan on spending A LOT of money on a new truck and they completely lost all my trust in their customer service. I couldn’t imagine what their customer service would be like if you ever encountered a problem down the road. I’ll go spend my money at a dealership who wants it and works hard to get it. Customer service is the most important to me. I would rather spend more money on a new truck and have great customer service rather than save a few dollars and be treated how these guys treat their customers. More

Avoid this dealership My review it's a one star because I can't put 0 stars but believe now I know why they have that low rating if you trust on reviews read the low ones f My review it's a one star because I can't put 0 stars but believe now I know why they have that low rating if you trust on reviews read the low ones first, one bad review is enough to know something happen with this company . Please Marysville Ford don't put any of your, (guys we are sorry blah ,blah ,blah) your suppose to fix your problems with your people 3.7 stars is bad, and my review it will make it go lower. More

Never endING bad service Purchased a 2015 fiesta here in September of 2014. Closing on the vehicle went on for 5 hours, well after the dealership closed. And they did. With me Purchased a 2015 fiesta here in September of 2014. Closing on the vehicle went on for 5 hours, well after the dealership closed. And they did. With me and the finance person still inside, locking us in. They straight forgot about me, left, and locked us in. We had to sit around and wait for a manager to come back and unlock the gate. Starting having issues with my car only weeks after leaving the lot. Stuttering, almost like it was about to die, but only after long distance driving. Started to become more frequent so scheduled a visit in march. Was told this is from the computer and just needed an update. So had the update and told to put a minimum of 500 miles on it before bringing it back because the computer needs to learn your habits. Still having issues. Take it back again, they run a different test. They noticed the stuttering but i was then informed since it wasn't within their “parameters”, so they couldn't repair it. Pretty much "its broke, but not broke enough". At this point Renee informed me that the parts weren't even available until late august anyway, due to this being a massive issue with the focus and fiesta. Upon further research I find this out, multiple class action lawsuits against ford over this. Then July, since almost august i schedule to take in again.was given the same run around. that even though they could feel and log the stuttering, they couldn't set up a repair until it fails the test. I then voice that i want to make a complaint and pursue lemon law. Was giving a number to corporate ford customer service. Call corporate, customer service manager there, he then informs me i don't qualify for a buyback. I explain the situation, at this point i am at almost 20k miles, and lemon law only covers 24k so was worried. Was called a liar and had the blame shifted onto me, and he goes on to swear ford was never in shortage of these parts. That the only reason it wasn't repaired back in march/April was my fault, even though I was just following Marysville ford’s instructions. I then informed him i had began seeking legal consultation on the matter because i was clearly being lied to, and bam, my car magically qualified for repairs and my parts were shipped over the weekend. So the service department here deliberately lied to me about availability of parts for my vehicle and encouraged me to put more and more miles on my vehicle, to the point where i no longer qualified for lemon law. Shortly after the repair, only a few months, starts happening again. And get the dual clutch replaced for a second time, barely over a year after the first time. This time it got so bad, it failed their test first attempt. During all these visits i was denied a loaner vehicle multiple times, despite it being covered by my extended warranty. This caused me to miss multiple days of work and pay for a rental out of pocket on others. After making a complaint about it the service manager contacted me and apologized. Admitting that it should have been provided and was indeed covered under my warranty. Made promises that they would do what was necessary to make it right, free oil changes, service work, and so on. None of these promises have been kept. Then, just recently, had a dead battery. Was given "transmission service" error on dash. So I take it in. Claimed it was something the related to the transmission's computer, and was covered. machinic decided to delete the cars program for the transmission, or something like that, and couldn't get it to turn on after doing so. So had to wait for someone from corporate to tell him what to do, pushing it into a second day. Wound up being nothing more than a simple dying battery, which for whatever reason they didn't check first. Now all the labor wasn't covered by said warranty. Ended up becoming almost $400 in labor, parts, and car rental for a simple battery replacement More

Terrible service with shady salesman Marysville Ford lost a life long customer early this week. I was helped by two salesmen that were super shady and lied to me several times. Jeff T. an Marysville Ford lost a life long customer early this week. I was helped by two salesmen that were super shady and lied to me several times. Jeff T. and John K. Soon after I called them out on they're lies they lied some more. I have two friends that work in the industry that helped me confirm that they are snakes. For future reference you do not have to sign a credit agreement to check your credit and they lied about a car being in a accident and they lied about ordering tires for the car I purchased. It took them 3 almost 4 days to replace two tires which they had to because it was illegal for them not to. Also they used that as leverage saying they were looking out for my safety and I need to do something for them like not as for a spare key. Then they put the new tires on the front and the used tires on the rear. Also illegal because the state law requires new tires to be put on the back. They were extremely shady when it came to asking for another key and they weaseled their way out of getting me a spare. They have the worst customer service and it starts at the top. All they want you to do is to sign and to finance with them. If you choose not to you can watch their whole demeanor change. I hope this helps people in the future. 100% honest story and would never recommend them. More

Happy with deal and customer service of sales dept. Jimmy was the sales associate I worked with, and he did a great job explaining all the details and options. Furthermore, Jimmy spent the time to help Jimmy was the sales associate I worked with, and he did a great job explaining all the details and options. Furthermore, Jimmy spent the time to help me with settings fearures, etc. after I purchased the car. Jimmy and other staff at Marysville Ford have followed up with me in the days after the sale to make sure I'm happy. Service after the sale is important to me, and in my experience it is rare these days, which is why I gave a five star rating. More

Scam, scam, scam Don't take my word for it, do some research. 1. They will offer you the "Upholstery care package" It's a special treatment that they do to all new c Don't take my word for it, do some research. 1. They will offer you the "Upholstery care package" It's a special treatment that they do to all new cars so the seats and carpets will last longer. It's a scam! For the $400+ you pay for this you can have any detail shop clean whatever you have for half that. Here is how you tell: Ask to meet the person that did the application. Ask to see where the process is done. 2. They will sell you on a longer term for the loan. Why? They claim, "It will cost you less every month" Well, yes, that might be, but in the long run it's worse, you will pay more for the car! It also makes it easy for them to add "extras" that only cost $25 a month. 3. They will push for a longer term on the loan. They will say, over and over and over again, "You can refinance at any time." Yes, that's true. But you will pay for it. Refinance will cost you more money. 4. They offer you the car at one price and then say, "Oh, but this car has the added upholstery protection package and Low Jack." This is an added upgrade we do for all our new cars. Before you even buy the car they are scamming you. Why isn't this price included in the price of the car? 5. Things they say that you want to watch out for, especially from the guy selling you the car with the $8000 watch. They will say, "Well we don't have a lot of wiggle room on our cars, We don't have a lot of mark-up, We have to make a little profit on the deal, You can always refinance later, This is the best deal we can get you... with your credit." 6. They tack on a percentage to your financing. A bank will give you 2.5% financing, Ford will take that and add 2% and tell you that's the best they can do. 7. Oh, and the last thing. Get ready for a marathon. They will drag this process out so long that you will almost sign anything by the end. They do this on purpose, "Customer fatigue" they want you to be tired, hungry and worn out. No purchase in history should take 8 hours! 8. You won't deal with one sales person... you will have lots. More

Miserable customer service, Worst possible experience at Marysville Ford. I called in advance and asked if they could install tires on a 30 foot 5th wheel pursuant to their reco Worst possible experience at Marysville Ford. I called in advance and asked if they could install tires on a 30 foot 5th wheel pursuant to their recommended installer agreement with tire rack. The gentleman I talked to said that will not be a problem. I scheduled an appointment at 2:00 pm, 9/26/2017. I showed up at 2:00 pm at the quick lane service department. The woman at the desk looked at me as if I were an alien. No, Good afternoon sir, how can I help you. It was more like, "what the xxxx are you and your RV doing here." I explained I had a 2:00 PM appointment to have tires installed. She replied that they would only install tires which were purchased from Ford. I showed her my paperwork. I explained to her I had confirmation that the the tires were delivered to the Marysville Ford parts Department. . She said she didn't know anything about it and contacted the service manager. I talked to the service manager and he said they would find some way to do it. I sat for about 10 minutes and then two guys walked out to my truck and threw the four tires into the bed. The service manager showed up. He said they could not mount the tires; they didn't have the room. I asked him what I should do. He suggested I take them over to Les Schwab for installation. I called Les Schwab and asked for a quote. They quoted mounting and installation at $ 220.00 plus tax netting out at $245.00. The services manager claim that they didn't have room was a blatant lie. I purposely drove behind the bays and there was plenty of room to park my rig and mount the tires. They just didn't want the job. If Tire Rack wants to sell tires, you are going to want to fire these guys ASAP. If these guys don't want the jobs, they should just say so. The internal communication was a joke. They never acknowledged my scheduled appointment. They were very busy. They didn't care less about keeping their commitment. More

The Straw that Broke the Camels Back I had a bad experience at this dealership purchasing my new car in June. I refrained from writing a negative review (although I provided ample feedba I had a bad experience at this dealership purchasing my new car in June. I refrained from writing a negative review (although I provided ample feedback to Ford Motor Company when they contacted me). But I am writing now because I can say I've found the straw that broke the camels back - or in this case, the incident that will cause me to never EVER step foot inside of this dealership for any reason! (And it pains me to write that since this dealer is close to my home, and now I will have to trek into Everett or Mt Vernon if I need my car serviced by a dealership). Anyway the "straw" was - I received a bill from the Good to Go folks (the 520 toll people) billing me for a toll incurred by the car I traded in!!! So now, tomorrow morning, like I have nothing better to do with my life, I need to call Good to Go and submit to them the paperwork that proves I gave (I pretty much did!) my car to Marysville Ford. Luckily, after the trade-in, I contacted the DOL, paid them $8.75, and had my name removed from this car - about a month before the car was driven over the 520 bridge. Thank you, Marysville Ford! You've made my life more difficult once again because you did not destroy my license plates. I will happily drive by your dealership on my way to Epic or Dwayne Lane. More