Kendall Ford of Marysville

Happy with deal and customer service of sales dept. Jimmy was the sales associate I worked with, and he did a great job explaining all the details and options. Furthermore, Jimmy spent the time to help Jimmy was the sales associate I worked with, and he did a great job explaining all the details and options. Furthermore, Jimmy spent the time to help me with settings fearures, etc. after I purchased the car. Jimmy and other staff at Marysville Ford have followed up with me in the days after the sale to make sure I'm happy. Service after the sale is important to me, and in my experience it is rare these days, which is why I gave a five star rating. More

Scam, scam, scam Don't take my word for it, do some research. 1. They will offer you the "Upholstery care package" It's a special treatment that they do to all new c Don't take my word for it, do some research. 1. They will offer you the "Upholstery care package" It's a special treatment that they do to all new cars so the seats and carpets will last longer. It's a scam! For the $400+ you pay for this you can have any detail shop clean whatever you have for half that. Here is how you tell: Ask to meet the person that did the application. Ask to see where the process is done. 2. They will sell you on a longer term for the loan. Why? They claim, "It will cost you less every month" Well, yes, that might be, but in the long run it's worse, you will pay more for the car! It also makes it easy for them to add "extras" that only cost $25 a month. 3. They will push for a longer term on the loan. They will say, over and over and over again, "You can refinance at any time." Yes, that's true. But you will pay for it. Refinance will cost you more money. 4. They offer you the car at one price and then say, "Oh, but this car has the added upholstery protection package and Low Jack." This is an added upgrade we do for all our new cars. Before you even buy the car they are scamming you. Why isn't this price included in the price of the car? 5. Things they say that you want to watch out for, especially from the guy selling you the car with the $8000 watch. They will say, "Well we don't have a lot of wiggle room on our cars, We don't have a lot of mark-up, We have to make a little profit on the deal, You can always refinance later, This is the best deal we can get you... with your credit." 6. They tack on a percentage to your financing. A bank will give you 2.5% financing, Ford will take that and add 2% and tell you that's the best they can do. 7. Oh, and the last thing. Get ready for a marathon. They will drag this process out so long that you will almost sign anything by the end. They do this on purpose, "Customer fatigue" they want you to be tired, hungry and worn out. No purchase in history should take 8 hours! 8. You won't deal with one sales person... you will have lots. More

Miserable customer service, Worst possible experience at Marysville Ford. I called in advance and asked if they could install tires on a 30 foot 5th wheel pursuant to their reco Worst possible experience at Marysville Ford. I called in advance and asked if they could install tires on a 30 foot 5th wheel pursuant to their recommended installer agreement with tire rack. The gentleman I talked to said that will not be a problem. I scheduled an appointment at 2:00 pm, 9/26/2017. I showed up at 2:00 pm at the quick lane service department. The woman at the desk looked at me as if I were an alien. No, Good afternoon sir, how can I help you. It was more like, "what the xxxx are you and your RV doing here." I explained I had a 2:00 PM appointment to have tires installed. She replied that they would only install tires which were purchased from Ford. I showed her my paperwork. I explained to her I had confirmation that the the tires were delivered to the Marysville Ford parts Department. . She said she didn't know anything about it and contacted the service manager. I talked to the service manager and he said they would find some way to do it. I sat for about 10 minutes and then two guys walked out to my truck and threw the four tires into the bed. The service manager showed up. He said they could not mount the tires; they didn't have the room. I asked him what I should do. He suggested I take them over to Les Schwab for installation. I called Les Schwab and asked for a quote. They quoted mounting and installation at $ 220.00 plus tax netting out at $245.00. The services manager claim that they didn't have room was a blatant lie. I purposely drove behind the bays and there was plenty of room to park my rig and mount the tires. They just didn't want the job. If Tire Rack wants to sell tires, you are going to want to fire these guys ASAP. If these guys don't want the jobs, they should just say so. The internal communication was a joke. They never acknowledged my scheduled appointment. They were very busy. They didn't care less about keeping their commitment. More

The Straw that Broke the Camels Back I had a bad experience at this dealership purchasing my new car in June. I refrained from writing a negative review (although I provided ample feedba I had a bad experience at this dealership purchasing my new car in June. I refrained from writing a negative review (although I provided ample feedback to Ford Motor Company when they contacted me). But I am writing now because I can say I've found the straw that broke the camels back - or in this case, the incident that will cause me to never EVER step foot inside of this dealership for any reason! (And it pains me to write that since this dealer is close to my home, and now I will have to trek into Everett or Mt Vernon if I need my car serviced by a dealership). Anyway the "straw" was - I received a bill from the Good to Go folks (the 520 toll people) billing me for a toll incurred by the car I traded in!!! So now, tomorrow morning, like I have nothing better to do with my life, I need to call Good to Go and submit to them the paperwork that proves I gave (I pretty much did!) my car to Marysville Ford. Luckily, after the trade-in, I contacted the DOL, paid them $8.75, and had my name removed from this car - about a month before the car was driven over the 520 bridge. Thank you, Marysville Ford! You've made my life more difficult once again because you did not destroy my license plates. I will happily drive by your dealership on my way to Epic or Dwayne Lane. More

Faulty Used Car I purchased a low mileage Ford Fusion (2010 with 43K miles) from Marysville Ford in Sept. 2016. I admit I should have taken the car to an independent I purchased a low mileage Ford Fusion (2010 with 43K miles) from Marysville Ford in Sept. 2016. I admit I should have taken the car to an independent mechanic to be inspected as getting under a car like this in the middle of the dealer parking lot is next to impossible. I also did not get the extended warranty as most of those are still limited in nature, cost an arm and a leg, and typically are just profit "gravy" for the seller. Well, in this case, it would have been nice to have. Within a month, I noticed that there was a transmission leak from an axle seal. Estimate...$700. I took it to Marysville Ford, even though they said it would not be under warranty. To their credit, they covered that bill (otherwise they would get only one star). I replaced the brakes on the car shortly after. This did not concern me because of the miles on the car. However, in the area of the brake caliper, there was a tremendous amount of heavy black grease on the fwd left caliper. I hoped it was related to the axle seal and was just residual. Over the past 6 months, I have had to replace the Power Transfer Unit ($2000) and have the transmission rebuilt ($4000) and have the PCV valve reconnected ($300). I feel like this car had enough major issues with it that should have been recognized by Marysville Ford, that they should not have put the car on their lot, with the idea that it went through some multi point inspection and is solid. I feel like they limped it along until they could sell it, expecting these issues were on the near horizon. I admit some ownership of this issue, but I don't trust these folks and will never go back to this dealership. I can relate to some of the other things mentioned here, like the attempt to offer the LoJack, which I declined, and then it showed up on the quote sheet anyway so I had to reiterate that I did not want it. Schisters!! More

Started good But went seriously wrong they tell you that they're going to work things into your price so that you're not really paying too much more We went fro But went seriously wrong they tell you that they're going to work things into your price so that you're not really paying too much more We went from a 15,000 to 24,000 lots of hidden details plus 695. For a Lojack you didn't ask for and from what I understand is a waste of money because people can still part those cars so it does nothing for the consumer Plus why should others pay for their security on their vehicles I could go into more just be leery of their sales manager as well he was xxxx-bent on trying to put me in my place is a woman when I discuss this with other people later on I realize just how condescending this person truly was to us and you will not have a repeat customer that is for sure And don't get me started on the service department half the time they are running around trying to figure out what's going on Just ridiculous I've never seen such incompetence I've since found a new dealership and won't be coming back More

Dishonest scam I have never wrote reviews on anyone. The initial visit here started off good but turned quickly after my test drive. Jayson lied and said the info I have never wrote reviews on anyone. The initial visit here started off good but turned quickly after my test drive. Jayson lied and said the info sheet was to keep my info on file and that credit was not going to be pulled until I was ready to confirm the purchase and then they would send to their lenders to review financing. Moments later there is a finance associate at there and Jayson is nowhere to be seen. I have an alert on my phone that an inquiry was made on my credit report and the financing agent still trying to get me to close on a sale. I do loans for a living, I was very clear on my intentions to buy, the vehicle I was interested in. A good sales person can read their customers to land a sale. Jayson didn't instead him and his partner scammed what they thought would be an easy sale. Had he listened, this sale could've taken place the next day. More

Bait and Switch Sleazy Dealership Bait and Switch Operation We found a truck that they advertised on Carguru, we offered them the asking price, got a out the door price from them, We Bait and Switch Operation We found a truck that they advertised on Carguru, we offered them the asking price, got a out the door price from them, We were planning to finance though our bank. They deployed a couple of tricks to delay the bank approval. We were pre approved, they send a text pic of the sales doc, then told us the bank had sent the wrong form. But we could come and pick up the truck, we just had to sign a contract. When we got there after a 2 hour drive in rush hour traffic. Salesman #1 greeted us and told us that he had just sold the car. After a discussion Salesman #2 told us that another salesman from the "other lot" had picked it up to sell it to another customer. But we saw the advertised truck on the lot. Buyer Beware, real xxxxxxxx operation. More

ABSOLUTELY HORRIBLE. GO ANYWHERE ELSE!!!! HORRIBLE!! Went to buy a car 2014 did all the paperwork and leg work over the phone since we live in Spokane. After being told the car was 100% read HORRIBLE!! Went to buy a car 2014 did all the paperwork and leg work over the phone since we live in Spokane. After being told the car was 100% ready to go, we rent a 1 one rental car assuming to drive back with the purchased vehicle. 15 mins before we get there we get a call from the same salesman saying "oh a yellow wrench light JUST came on" so we asked them to run the code etc and was told they couldn't since the light went out ( that's xx). So they stranded my wife in their car lot and offered a 300$ discount price and let us fix it. I asked for that in writing that nothing else relating to that light was on us and they would take care of it and Lance responded " hes not an open check book" but he wanted us to take this car in this condition. After refusing this deal and my wife stranded there they never once offered to accommodate anything, no hotel, no dinner, no rental care fees nothing. Upon the next day we finally get a diagnostic report they tried to say it was the first time they had seen the light it was new....no it wasn't the report showed it had come on 7 times in the last month and was ignored. upon investigation it was not what they said at all and was gong to cost 1000$ to repair and once i told them that they said they would just wholesale the car instead of fixing it or discounting the vehicle. needless to say i paid for another one way rental car back home and my wife was at the mercy of these 2 horrible associates of Marysville Ford. We are filing a formal complaint through the proper channels. I would request reports an EVERY car from them and don't buy anything from them without the history of the car. Car fax, Diagnostic report everything they are not to be trusted. I would never let anyone i know buy from them. More

"Quick Lane" is misleading unless you think 90 min is fast This is my second bad experience here. The first time I talked with the service manager and he assured me that he was working through several problems This is my second bad experience here. The first time I talked with the service manager and he assured me that he was working through several problems with employees and their process to improve service...nothing has improved. The wait time is ridiculous I watched several customers leave after being told it would be about an hour....I decided to wait and it took just under 2 hours for me. They didn't even wash or vacuum the car. The advertisement claims $39.95 for "The Works" oil change yet I ended up paying $54...I asked why and the cashier told me it was they must have used a more expensive oil....hmmm funny that wasn't mentioned when I dropped off the car. I am not faulting the cashier as he seemed like he was new and had been dealing with upset customers all day so I just left upset with my experience. The icing on the cake is the hand written (sloppy) reminder sticker that was slapped in an annoying spot, rather then the corner out of view...unprofessional. I would rather they apologize that their printer isn't working and not put the sticker up. I will not come here again and regret I purchased my new car from here. My other vehicles are serviced at the local Toyota and VW dealerships and their service is light years better. More