Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kendall Ford of Marysville
Marysville, WA
445 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 445 reviews
January 26, 2019
Fast, easy, no pressure, quality I went in looking for a high quality used car for reasonable price... I was shown a few cars and one was perfect for my needs. They had just brought t I went in looking for a high quality used car for reasonable price... I was shown a few cars and one was perfect for my needs. They had just brought this vehicle in on trade, Susan wanted to make sure I was getting quality so she had therm change the tires and windshield, give it an engine check and a tune up before they’d send it out the door. I’ve had my car for two weeks now and I love it! It is a great car! The salesman, Brad was down to earth, non pressure, just wanted me to get a car I liked for a fair price. Whe I was taken in for finance it was easy snd straightforward as I knew I wanted the warranty and that was it. Sean was great, told me about additional coverages I could get and closed the sale quickly without pressure to purchase anything else. I appreciated how quick and easy the process was. Thank you to the whole team at Marysville Ford!!! More
by adagirl33
Employees Worked With
Brad and Sean , Susan Gallatin
January 21, 2019
Ended with a positive experience I bought a car from them and purchased the 1/2 mask to protect the bumper of my car. The mask ended up being put on the wrong half of the car. I had I bought a car from them and purchased the 1/2 mask to protect the bumper of my car. The mask ended up being put on the wrong half of the car. I had talked to my salesman (Jason) about it and he said I would have to pay an additional $200 for the other half (the half I wanted and already paid for). That did not sound right to me so I reached out to Andrew (the service manager I believe) and he said he would get it sorted out and call me back at the end of the week. I had to call him back and he was able to get it right for me. Andrew was very friendly and helpful and I recommend talking to him or the other managers if there are any problems with your experience. More
by karly
Employees Worked With
Jason from sales, Andrew from service
December 08, 2018
Will not honor warranties on ford parts I paid a total of $4,000 to do pretty extensive work on my f450, and as part of that service purchased and installed two motorcraft (ford brand) batte I paid a total of $4,000 to do pretty extensive work on my f450, and as part of that service purchased and installed two motorcraft (ford brand) batteries. They come with a 36 month free exchange warranty. Two years later or or both of the batteries appeared to fail, so I pulled them out of the truck and took them down to marysville ford to test them and replace if needed. I was told that they had the records showing the work on my truck, but that they would not honor the warranty because "they didn't know what truck these batteries came from", and suggested that I re-install the dead batteries, and then have the truck towed down to their dealership, where they would then check the batteries and replace them. I called a towtruck company and they quoted me $180 to tow my truck to the dealer. So the dealer wants me to spend $180 so that I can replace batteries that aren't worth that much. Bad service. Will not honor their own warranties. I paid full boat retail for ford brand parts and service, and did not get anything for the cash I spent. I would stay away from this dealer, particularly for warranty issues. They do not honor them. More
by bruce
Employees Worked With
service desk
November 28, 2018
Amazing people and a great experience Great people, great selection and fair prices. From the minute I walked in, I felt like this was the place to be. I will be back. Great people, great selection and fair prices. From the minute I walked in, I felt like this was the place to be. I will be back. More
by amf
Employees Worked With
Susan Gallatin
November 15, 2018
Courteous and respectful of our needs My wife and I travelled over 2 hours to visit with Chris Zuzula to view/test drive a used 2014 Honda CR-V. Chris had it waiting outside in excellent c My wife and I travelled over 2 hours to visit with Chris Zuzula to view/test drive a used 2014 Honda CR-V. Chris had it waiting outside in excellent condition at our expected arrival. We were suitably impressed with the vehicle and Chris's courtesy and respectfulness towards our buying requirements. We made a deal that made us all happy. More
by Pegleg
Employees Worked With
Chris Zuzula
September 26, 2018
AWFUL CUSTOMER SERVICE!! We came into the Marysville Ford to see an F-150, we were outside looking at the trucks for about 25-30 minutes before even being asked if we have bee We came into the Marysville Ford to see an F-150, we were outside looking at the trucks for about 25-30 minutes before even being asked if we have been helped. Then the owners son came out and we told him exactly what we were looking for. He couldn't seem to find any trucks that matched our criteria. We knew there were several on the lot as we did our research before arriving.We finally got different employee that helped us look at several different trucks. We test drove the truck and liked it. When returning to the dealership with the employee after the test drive we made a starting offer, wasn't that far off from what was being asked. The employee asked for the keys back and told us to return when we were ready to pay full asking price. We weren't invited in to entertain our offer, our information wasn't taken. This dealer ship doesn't seem to have want anyones service. More
by Jaime62
Employees Worked With
Miguel; Managers Son also
September 13, 2018
Dishonest I was looking for a very specific truck. Found it online at Marysville Ford. The only picture they had online was from the outside. I emailed them I was looking for a very specific truck. Found it online at Marysville Ford. The only picture they had online was from the outside. I emailed them about the price and to see more pictures. They sent me more of the outside but said service had the keys so they couldn't get the inside pics. At that point I was on to them. I figured something was up. It was advertised as a 6 speed manual. I went line by line and asked about each item. Turns out it was an automatic. I spent several days back and forth emailing before I realised that. I called and spoke with with a manager "Andrew". He said oops, they have a company do their online advertising and that just happens. Um, no it doesn't. If you pay for something it should be done right. If not, find another company who will get it right. It's a scam, them being dishonest to get you there. Andrew said he'd call me if he found the truck I wanted. I said don't bother, I wouldn't spend my money with them even if they are the only ones who had the truck. I'll spend my dollars with honest companies. The concept of "used car salesman" is spot on at Marysville Ford. Dirty dirty dirty. More
by Kevin Sawyer
Employees Worked With
Manager "Andrew" and online Matt
September 03, 2018
Don’t bother doing a trade in Was ready to purchase a truck and use my current truck as a trade in. I used Kelley Blue Book to gauge my trade in value. During negotiation they came Was ready to purchase a truck and use my current truck as a trade in. I used Kelley Blue Book to gauge my trade in value. During negotiation they came back way under value. In the end the sales manager basically told me that I should go and try to get what I was asking from another dealership. Guess what, that’s exactly what I did. I was able to get an additional 3500 over what they tried to offer me at Marysville Ford. Never be afraid to walk away from a dealership when you know you’re getting low balled. More
by Edgar20*
Employees Worked With
Sales
July 19, 2018
Service Dept AWESOME I had to have an oil change on my 32' RV. It was past due and we live in Georgia. We called many places and no one was available for at least a week I had to have an oil change on my 32' RV. It was past due and we live in Georgia. We called many places and no one was available for at least a week. Or no one could do it at all. Sonya got us in with no guarantee of getting it done that day. They had a shuttle for us and took us to a laundromat (we live in our RV). After we completed our laundry our RV was ready. We even got good sight-seeing tips from Mark (our chauffeur). The whole sevice department were VERY friendly. Thanks y'all !! More
by Amy
Employees Worked With
Sonya,Mark
March 05, 2018
Rotten experience We went in to look at a Ford Edge they had for sale. We brought in a trade-in to let them examine. Once we filled out the paperwork to examine our cre We went in to look at a Ford Edge they had for sale. We brought in a trade-in to let them examine. Once we filled out the paperwork to examine our credit, They came back offering only $500.00 for our car. We want to walk away then, but they kept our keys. I will never return there. More
by Car buyer 16
Employees Worked With
I am only sure of the Salesman and The Mnager was the issue.
