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Kendall Ford of Marysville
Marysville, WA
445 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 445 reviews
February 27, 2019
Great Prices - Terrible Service Found the exact Used F-150 I was looking for at Marysville Ford. Drove up from Salem, Oregon to purchase. Upon arriving, Jimmy greeted us with the key Found the exact Used F-150 I was looking for at Marysville Ford. Drove up from Salem, Oregon to purchase. Upon arriving, Jimmy greeted us with the keys to the truck (I had called before making the 4.5 hour drive). Test drive was adequate. Jimmy was very nice, although rather unhelpful or knowledgeable about vehicles. He also smelled strongly of cigarette odor that remained in the vehicle for 3-4 days. During the test drive, he made a point of telling my wife and I how they are not price commissioned, but volume commissioned. It was a little odd, but just friendly conversation. While trying to negotiate, they would not budge on price, which ended up being ok because the truck was already an excellent price. We agreed on price and that is when things went very south. The "finance guy," Shawn, came in and pressured hard for a warranty, which we clearly didn't want. While he prepped the paperwork, Jimmy tried to squeeze a review on this website out of us (obviously after a smoke break). When we went into the finance office, I pointed out that my name was spelled incorrectly on each of the forms. Shawn then proceeded to use a variety of profanity, including the "F" word. He shifted to blame other staff for the error rather than apologize and correct. While correcting, he made sure to show us a stack of work that was keeping him incredibly busy and that he was very behind. He also made a point of telling us that he makes loads more money as a finance manager than sales, but he should have stayed in sales because you don't have to work as hard. Upon completing the paperwork, we went to our vehicles and began to leave. At the edge of the parking lot, I received a call from Shawn that he needed another set of initials from us. We had to return and do so, which quite inconvenient as we had a 4.5 hour drive home. Overall, we spent 5 hours on a Sunday afternoon trying to purchase a vehicle at Marysville Ford. We experienced incredibly poor service and a complete lack of professionalism from the staff. It didn't even stop when we left the dealership as Shawn continued to text my wife updates on our loan days after the sale, which is completely inappropriate as I am the primary on the loan. If the price weren't great, I would not have followed through on the sale. I will likely never return to Marysville Ford to purchase a vehicle. Worst auto buying experience of my life. More
by Sebastion
Employees Worked With
Jimmy, Shawn
February 21, 2019
Got myself a new truck! After wrecking my F150 two weeks ago, I was in need of a new truck. Ideally, I wanted another Ford, and that's what I got. I am so happy with my new F After wrecking my F150 two weeks ago, I was in need of a new truck. Ideally, I wanted another Ford, and that's what I got. I am so happy with my new F-150 XLT! The rear is spacious enough for my kids, the interior is mint, and the shade of blue is amazing in the sun. I am happy to have met and dealt with Tony, and am even happier with my purchase. Thank you Marysville Ford for your associates and your service! More
by Mike Weldeyes
Employees Worked With
Tony Robinson
February 15, 2019
Purchased a new 2018 Explorer Platinum Lance was great, very professional When we came in the next day to pick up our new Explorer Lance was very helpful. He spent over an hour with us, ma Lance was great, very professional When we came in the next day to pick up our new Explorer Lance was very helpful. He spent over an hour with us, making sure we were comfortable using all the features. Thank you Lance. More
by Cindy
Employees Worked With
Lance and Matt
February 12, 2019
Pleasant and no pressure. This was a very pleasant buying experience. We found what we were looking for at a fair price and easy financing. Fast fair and efficient. This was a very pleasant buying experience. We found what we were looking for at a fair price and easy financing. Fast fair and efficient. More
by Gibbsb
Employees Worked With
Rich and Manny
February 10, 2019
Amazing staff and service! Very helpful and courteous employees. No pushyness! Willing to let you ask all the questions you need. Let's you take time during test drives so you c Very helpful and courteous employees. No pushyness! Willing to let you ask all the questions you need. Let's you take time during test drives so you can make sure it is the one for you. More
by dlphngrl
Employees Worked With
Dirk Gundlach, Manny, Susan Gallatin
February 09, 2019
Purchase of used vehicle Buying a used vehicle at Marysville Ford couldn't have been easier...I've been buying vehicles for 25 years. Working with Jason, Manny and Andrew was Buying a used vehicle at Marysville Ford couldn't have been easier...I've been buying vehicles for 25 years. Working with Jason, Manny and Andrew was a pleasure and there was no pressure to purchase...they made negotiation easy and we enjoyed the experience. We would refer Marysville Ford to others. More
by tundraowner
Employees Worked With
Susan Gallatin
February 08, 2019
No pressure great experience Great team and lots of selection. They helped us get an affordable car at a great price. Enjoyed ever moment of the deal. Great staff Great team and lots of selection. They helped us get an affordable car at a great price. Enjoyed ever moment of the deal. Great staff More
by Renae
Employees Worked With
Dirk Gundlach, Susan Gallatin
February 08, 2019
Had good experience The salesman Pe're Coutee , was informative, personable, polite and patient in explaining all the technology of my new truck. The dealership had a ve The salesman Pe're Coutee , was informative, personable, polite and patient in explaining all the technology of my new truck. The dealership had a very good selection of vehicles in the F150 category that I was interested in. The one thing I didn't like was it took a bit of negotiating to get the truck at the advertised online sales price. The math seemed to come out a couple of thousand dollars more than I understood it to be, but eventually the price came out close to what I was expecting it should be. More
by BERNARD
Employees Worked With
Pe're Coutee
February 06, 2019
BUYING A NEW MAZDA CX5 Lance was a great salesman. He did a good job of explaining the features fo the car and made the whole car buying process easy. Lance was a great salesman. He did a good job of explaining the features fo the car and made the whole car buying process easy. More
by Ben
Employees Worked With
LANCE , Susan Gallatin
January 27, 2019
BUYING A CAR WE WORKED WITH LANCE, HE WAS VERY NICE AND ANSWERED ALL MY QUESTIONS. IF YOU NEED A CAR. GO TO MARYSVILLE FORD AND ASK FOR LANCE. WE WORKED WITH LANCE, HE WAS VERY NICE AND ANSWERED ALL MY QUESTIONS. IF YOU NEED A CAR. GO TO MARYSVILLE FORD AND ASK FOR LANCE. More
by JOHN72
Employees Worked With
LANCE
