Kendall Ford of Marysville

Service Dept AWESOME I had to have an oil change on my 32' RV. It was past due and we live in Georgia. We called many places and no one was available for at least a week I had to have an oil change on my 32' RV. It was past due and we live in Georgia. We called many places and no one was available for at least a week. Or no one could do it at all. Sonya got us in with no guarantee of getting it done that day. They had a shuttle for us and took us to a laundromat (we live in our RV). After we completed our laundry our RV was ready. We even got good sight-seeing tips from Mark (our chauffeur). The whole sevice department were VERY friendly. Thanks y'all !! More

Rotten experience We went in to look at a Ford Edge they had for sale. We brought in a trade-in to let them examine. Once we filled out the paperwork to examine our cre We went in to look at a Ford Edge they had for sale. We brought in a trade-in to let them examine. Once we filled out the paperwork to examine our credit, They came back offering only $500.00 for our car. We want to walk away then, but they kept our keys. I will never return there. More

Service and accontability Went to the dealer to have a 75K service done along with other work (water pump). They had to remove the engine to install pump, along with timing cha Went to the dealer to have a 75K service done along with other work (water pump). They had to remove the engine to install pump, along with timing chain and a few other items. After 2000 miles of running the engine the front drive gear slipped on the end of the crank (piece they had to remove for the water pump) and smashed valves in. Dealer did not want to accept accountability for the problem and service had a ton of excuses. Approx 9 grand in engine damage between labor and long block replacement of engine. Will never go back to this dealer , will go back to Bickford Motors. More

No shame We purchased a 1999 Ford 350 from this dealership for 9,500. Salesman told us was a excellent purchase but since we are business owners ourselves they We purchased a 1999 Ford 350 from this dealership for 9,500. Salesman told us was a excellent purchase but since we are business owners ourselves they hoped we would purchase a new personal and or business vechical from them they were willing to earn our business. Needless to say we won't ever be doing business with this dealership ever again. We drove truck for 4 days. During this time the truck had come to a complete stop going on freeway, almost cost my husband his life!!! The check engine light came on. Also one off the shocks were hanging completely down. Called the dealership and they were willing to fix truck and see what problem was. I thought ok, this was the right thing to do. After them having the truck in service 2 days they said truck was done. They said they hooked shock up and cleared check engine light. I asked what was the problem with truck? They said they weren't sure but if I wanted they would run diagnostic test for me for 250. But might not tell us what was wrong, great such help. But they would pay nothing for the truck. I said we don't want the truck as it was dangerous to drive as it just died on freeway. They said yes they would take truck in on trade for something else if we weren't happy with our purchase. I thought well ok we could look there for something else, and mind you they gave us such a great deal because they wanted to earn our future business. So long story short they wanted for us to trade in the truck on another one of theirs and put 9500 from our old purchase on top of a new purchase( Are you kidding me?) So back to sales manger we call, whom we left over 8 messages for and never received a call back!! Finally sales manager tells sales people he will be willing to take the truck we bought from them on trade but not for what we paid for it. (Such a great deal) I asked salesperson what he would be willing to give us and he replied he wasn't sure we would have to come in. I told her we can get rolled anywhere why would we do it twice with them!!!!. After 6 weeks of going back in forth with these people it was a 9500 lesson learned. We just signed our papers on 2017 ford 250 with Skagit Ford (awesome dealership). picked up the 350 from Maryville ford and looking for fix it , make it safe to drive. Thanks Maryville ford for teaching me how not to do business.!! More

Horrible customer service! I asked two very easy question to the sales manager and then the general manager and they both ignored my questions that I asked in email. I’m very bu I asked two very easy question to the sales manager and then the general manager and they both ignored my questions that I asked in email. I’m very busy and just wanted 2 questions answered before I went to the dealership and they refuse to answer my questions unless I come into the dealership. The general manager actually ignored my 2 emails completely. You have to trust your dealership when you plan on spending A LOT of money on a new truck and they completely lost all my trust in their customer service. I couldn’t imagine what their customer service would be like if you ever encountered a problem down the road. I’ll go spend my money at a dealership who wants it and works hard to get it. Customer service is the most important to me. I would rather spend more money on a new truck and have great customer service rather than save a few dollars and be treated how these guys treat their customers. More

Avoid this dealership My review it's a one star because I can't put 0 stars but believe now I know why they have that low rating if you trust on reviews read the low ones f My review it's a one star because I can't put 0 stars but believe now I know why they have that low rating if you trust on reviews read the low ones first, one bad review is enough to know something happen with this company . Please Marysville Ford don't put any of your, (guys we are sorry blah ,blah ,blah) your suppose to fix your problems with your people 3.7 stars is bad, and my review it will make it go lower. More

Never endING bad service Purchased a 2015 fiesta here in September of 2014. Closing on the vehicle went on for 5 hours, well after the dealership closed. And they did. With me Purchased a 2015 fiesta here in September of 2014. Closing on the vehicle went on for 5 hours, well after the dealership closed. And they did. With me and the finance person still inside, locking us in. They straight forgot about me, left, and locked us in. We had to sit around and wait for a manager to come back and unlock the gate. Starting having issues with my car only weeks after leaving the lot. Stuttering, almost like it was about to die, but only after long distance driving. Started to become more frequent so scheduled a visit in march. Was told this is from the computer and just needed an update. So had the update and told to put a minimum of 500 miles on it before bringing it back because the computer needs to learn your habits. Still having issues. Take it back again, they run a different test. They noticed the stuttering but i was then informed since it wasn't within their “parameters”, so they couldn't repair it. Pretty much "its broke, but not broke enough". At this point Renee informed me that the parts weren't even available until late august anyway, due to this being a massive issue with the focus and fiesta. Upon further research I find this out, multiple class action lawsuits against ford over this. Then July, since almost august i schedule to take in again.was given the same run around. that even though they could feel and log the stuttering, they couldn't set up a repair until it fails the test. I then voice that i want to make a complaint and pursue lemon law. Was giving a number to corporate ford customer service. Call corporate, customer service manager there, he then informs me i don't qualify for a buyback. I explain the situation, at this point i am at almost 20k miles, and lemon law only covers 24k so was worried. Was called a liar and had the blame shifted onto me, and he goes on to swear ford was never in shortage of these parts. That the only reason it wasn't repaired back in march/April was my fault, even though I was just following Marysville ford’s instructions. I then informed him i had began seeking legal consultation on the matter because i was clearly being lied to, and bam, my car magically qualified for repairs and my parts were shipped over the weekend. So the service department here deliberately lied to me about availability of parts for my vehicle and encouraged me to put more and more miles on my vehicle, to the point where i no longer qualified for lemon law. Shortly after the repair, only a few months, starts happening again. And get the dual clutch replaced for a second time, barely over a year after the first time. This time it got so bad, it failed their test first attempt. During all these visits i was denied a loaner vehicle multiple times, despite it being covered by my extended warranty. This caused me to miss multiple days of work and pay for a rental out of pocket on others. After making a complaint about it the service manager contacted me and apologized. Admitting that it should have been provided and was indeed covered under my warranty. Made promises that they would do what was necessary to make it right, free oil changes, service work, and so on. None of these promises have been kept. Then, just recently, had a dead battery. Was given "transmission service" error on dash. So I take it in. Claimed it was something the related to the transmission's computer, and was covered. machinic decided to delete the cars program for the transmission, or something like that, and couldn't get it to turn on after doing so. So had to wait for someone from corporate to tell him what to do, pushing it into a second day. Wound up being nothing more than a simple dying battery, which for whatever reason they didn't check first. Now all the labor wasn't covered by said warranty. Ended up becoming almost $400 in labor, parts, and car rental for a simple battery replacement More

Terrible service with shady salesman Marysville Ford lost a life long customer early this week. I was helped by two salesmen that were super shady and lied to me several times. Jeff T. an Marysville Ford lost a life long customer early this week. I was helped by two salesmen that were super shady and lied to me several times. Jeff T. and John K. Soon after I called them out on they're lies they lied some more. I have two friends that work in the industry that helped me confirm that they are snakes. For future reference you do not have to sign a credit agreement to check your credit and they lied about a car being in a accident and they lied about ordering tires for the car I purchased. It took them 3 almost 4 days to replace two tires which they had to because it was illegal for them not to. Also they used that as leverage saying they were looking out for my safety and I need to do something for them like not as for a spare key. Then they put the new tires on the front and the used tires on the rear. Also illegal because the state law requires new tires to be put on the back. They were extremely shady when it came to asking for another key and they weaseled their way out of getting me a spare. They have the worst customer service and it starts at the top. All they want you to do is to sign and to finance with them. If you choose not to you can watch their whole demeanor change. I hope this helps people in the future. 100% honest story and would never recommend them. More