Kendall Ford of Marysville
Marysville, WA
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No pressure great experience Great team and lots of selection. They helped us get an affordable car at a great price. Enjoyed ever moment of the deal. Great staff Great team and lots of selection. They helped us get an affordable car at a great price. Enjoyed ever moment of the deal. Great staff More
Had good experience The salesman Pe're Coutee , was informative, personable, polite and patient in explaining all the technology of my new truck. The dealership had a ve The salesman Pe're Coutee , was informative, personable, polite and patient in explaining all the technology of my new truck. The dealership had a very good selection of vehicles in the F150 category that I was interested in. The one thing I didn't like was it took a bit of negotiating to get the truck at the advertised online sales price. The math seemed to come out a couple of thousand dollars more than I understood it to be, but eventually the price came out close to what I was expecting it should be. More
BUYING A NEW MAZDA CX5 Lance was a great salesman. He did a good job of explaining the features fo the car and made the whole car buying process easy. Lance was a great salesman. He did a good job of explaining the features fo the car and made the whole car buying process easy. More
BUYING A CAR WE WORKED WITH LANCE, HE WAS VERY NICE AND ANSWERED ALL MY QUESTIONS. IF YOU NEED A CAR. GO TO MARYSVILLE FORD AND ASK FOR LANCE. WE WORKED WITH LANCE, HE WAS VERY NICE AND ANSWERED ALL MY QUESTIONS. IF YOU NEED A CAR. GO TO MARYSVILLE FORD AND ASK FOR LANCE. More
Fast, easy, no pressure, quality I went in looking for a high quality used car for reasonable price... I was shown a few cars and one was perfect for my needs. They had just brought t I went in looking for a high quality used car for reasonable price... I was shown a few cars and one was perfect for my needs. They had just brought this vehicle in on trade, Susan wanted to make sure I was getting quality so she had therm change the tires and windshield, give it an engine check and a tune up before they’d send it out the door. I’ve had my car for two weeks now and I love it! It is a great car! The salesman, Brad was down to earth, non pressure, just wanted me to get a car I liked for a fair price. Whe I was taken in for finance it was easy snd straightforward as I knew I wanted the warranty and that was it. Sean was great, told me about additional coverages I could get and closed the sale quickly without pressure to purchase anything else. I appreciated how quick and easy the process was. Thank you to the whole team at Marysville Ford!!! More
Ended with a positive experience I bought a car from them and purchased the 1/2 mask to protect the bumper of my car. The mask ended up being put on the wrong half of the car. I had I bought a car from them and purchased the 1/2 mask to protect the bumper of my car. The mask ended up being put on the wrong half of the car. I had talked to my salesman (Jason) about it and he said I would have to pay an additional $200 for the other half (the half I wanted and already paid for). That did not sound right to me so I reached out to Andrew (the service manager I believe) and he said he would get it sorted out and call me back at the end of the week. I had to call him back and he was able to get it right for me. Andrew was very friendly and helpful and I recommend talking to him or the other managers if there are any problems with your experience. More
Will not honor warranties on ford parts I paid a total of $4,000 to do pretty extensive work on my f450, and as part of that service purchased and installed two motorcraft (ford brand) batte I paid a total of $4,000 to do pretty extensive work on my f450, and as part of that service purchased and installed two motorcraft (ford brand) batteries. They come with a 36 month free exchange warranty. Two years later or or both of the batteries appeared to fail, so I pulled them out of the truck and took them down to marysville ford to test them and replace if needed. I was told that they had the records showing the work on my truck, but that they would not honor the warranty because "they didn't know what truck these batteries came from", and suggested that I re-install the dead batteries, and then have the truck towed down to their dealership, where they would then check the batteries and replace them. I called a towtruck company and they quoted me $180 to tow my truck to the dealer. So the dealer wants me to spend $180 so that I can replace batteries that aren't worth that much. Bad service. Will not honor their own warranties. I paid full boat retail for ford brand parts and service, and did not get anything for the cash I spent. I would stay away from this dealer, particularly for warranty issues. They do not honor them. More
Amazing people and a great experience Great people, great selection and fair prices. From the minute I walked in, I felt like this was the place to be. I will be back. Great people, great selection and fair prices. From the minute I walked in, I felt like this was the place to be. I will be back. More
Courteous and respectful of our needs My wife and I travelled over 2 hours to visit with Chris Zuzula to view/test drive a used 2014 Honda CR-V. Chris had it waiting outside in excellent c My wife and I travelled over 2 hours to visit with Chris Zuzula to view/test drive a used 2014 Honda CR-V. Chris had it waiting outside in excellent condition at our expected arrival. We were suitably impressed with the vehicle and Chris's courtesy and respectfulness towards our buying requirements. We made a deal that made us all happy. More
AWFUL CUSTOMER SERVICE!! We came into the Marysville Ford to see an F-150, we were outside looking at the trucks for about 25-30 minutes before even being asked if we have bee We came into the Marysville Ford to see an F-150, we were outside looking at the trucks for about 25-30 minutes before even being asked if we have been helped. Then the owners son came out and we told him exactly what we were looking for. He couldn't seem to find any trucks that matched our criteria. We knew there were several on the lot as we did our research before arriving.We finally got different employee that helped us look at several different trucks. We test drove the truck and liked it. When returning to the dealership with the employee after the test drive we made a starting offer, wasn't that far off from what was being asked. The employee asked for the keys back and told us to return when we were ready to pay full asking price. We weren't invited in to entertain our offer, our information wasn't taken. This dealer ship doesn't seem to have want anyones service. More