Kendall Ford of Marysville

I give up!!! We purchased our 2019 F150 from Kendall Ford and once they got our money, they forgot what Customer Service is. We've had our truck in for minor fixes and an oil change. We had to have the Ford and once they got our money, they forgot what Customer Service is. We've had our truck in for minor fixes and an oil change. We had to have the mechanism repaired for the step inside the tailgate, however now the top piece of the tailgate pops off when anything is slid over it. It's a poor design and will need to be repaired AGAIN. When we purchased our truck we had Kendall Ford set up the install of our bed liner "Line X" and within a few months there was a small tear in the liner. I've asked Patrick to help me contact who installed the liner to ask them about repairing it. That was MONTHS ago. I have been to the dealership twice to have this issue resolved. and still nothing. Patrick took photos of the tear and told me he could contact the dealer and it would be repaired. I've called Patrick on his direct line SIX times and twice to the dealership and transferred. I have not heard back from him. Getting fed up, I asked to be transferred to the service manager to see if he could get me the information to set up the appt. myself to have the tear repaired. I have left him two messages and still nothing. Finally, I called the dealership and asked to speak to the dealership general manager. I was transferred to Vince, I left him a voice mail. He called finally called me back. He told me that he would "personally" get me the information and call me back. That was two weeks ago. He had promised to get back to me that day. He did call me back to get some additional information, however, Vince NEVER called back with the information of which "Line X" dealer installed our liner. And again, the covid safety protocol was ignored by both employees and customers the last time I visited the dealership. I would not recommend this dealership for Sales, Service or Repair. Once they have your money, they forget how to treat their customer. I'll be using another dealership for any further service for our truck. And Kendall Ford, please don't sent me that BS reply to contact Ted, the service manager, he's just as worthless when it comes to responding to a customer. We live on So. Whidbey, it's not just a simple trek to the dealership to have things done, it's an all day event or should I say in Kendall Ford's case, "a day wasted". More

I’m giving this a 4 star overall , sales & customer I’m giving this a 4 star overall , sales & customer service is excellent , shop however needs a lot of work to earn my respect you would think after I’m giving this a 4 star overall , sales & customer service is excellent , shop however needs a lot of work to earn my respect you would think after spending 70k on a new truck they could at least leave some diesel in the tank & fill the def tank instead of making the customer drive immediately from the dealer to the pump to fill up all the fluids , so over all I would recommend someone to purchase here as I said sales is excellent maybe the experience would be different if you’re purchasing a Ford after all this is a Ford dealer & I purchased a gmc here maybe there is some brand name racism happening their , as for the shop it will be one cold cold day in h&ll before I let one of their mechanics touch my truck More

Arrived at my appt. time and entered the service dept. to start the paperwork to have our truck tailgate and the liner in the bed repaired. My service rep was Patrick who was friendly and got things started start the paperwork to have our truck tailgate and the liner in the bed repaired. My service rep was Patrick who was friendly and got things started. I had reserved a loaner, as the repair was suppose to take up to five hours. Our truck was checked in and I waited for my loan vehicle. While waiting, another employee came over with another customer NOT wearing a mask. The sign on all of the dealership doors states that you MUST wear a mask and wear it properly over your nose and mouth, at all times. This customer didn't wear a mask, at all. I finished up signing the papers for my loan vehicle and we walked out to the Ford Fusion. The woman assigning me the car asked if I had driven a "hybred" and said, "it will seem like the car has shut off". I told her that our truck has the same feature, so she handed me the keys and walked away. However, the little car is very different than our truck and the features inside the vehicle should have been gone over, as it was raining and trying to locate the wipers, lights, etc are not the same as the other vehicles I've driven and it would have been reassuring if I had had a little bit of instruction on how the loan vehicle operated. I was gone about an hour and a half when I received a message that our truck repair was completed. When I arrived back and the dealership, I turned in my loan vehicle and waited for our truck to be brought back to the parking area. While waiting an employee entered the service area without a mask and walked around for a minute or so. Other employees wore their masks covering their mouth, but not their nose. And some employees wore their masks under their chin, not covering their faces properly. This is the second time I've brought our truck in for service and the employees aren't wearing their masks properly. I understand that your glasses will fog up if you pull the mask up over your nose, but there are OTHER masks that won't fog your glasses, perhaps Kendall needs to invest in some of those for their employees. When I went out to our truck, I tested the tailgate and it was indeed repaired. However, the liner was NOT. Both items were to be fixed at the same time and my rep. neglected to set up the appt to have the liner repaired. So, I'll have to make another appt. We live on the island, so it's not as easy to get to Kendall for maintenance and repairs. And I had allowed five hours for the repairs to have them completed, but only the broken rod in our new truck tailgate was fixed. The liner will have to be done another day. My rep assured me that he'd make that contact and appt to have the liner fixed. I have not heard from him since. And, I'm disappointed that I'll have to travel over to the dealership to have the liner repaired when I had allowed a day for it and the repair wasn't done. For future maintenance, I'm going to consider another dealership. More

Great people and excellent service. Found the issue with my battery and completed a recall repair. I will be sure to continue to bring my car here. my battery and completed a recall repair. I will be sure to continue to bring my car here. More

Jonathan was great as a salesman, he was very helpful and answered all of my questions. He was not at all pushy! I would definitely deal with Jonathan again. answered all of my questions. He was not at all pushy! I would definitely deal with Jonathan again. More

Hands down, truly the best buying experience ever! Jared pulled it all together, had me and my new truck ready to hit the road in 2 hrs. Kendall Ford of Marysville is conveniently located, clean, fully Covi pulled it all together, had me and my new truck ready to hit the road in 2 hrs. Kendall Ford of Marysville is conveniently located, clean, fully Covid-19 complaint and also has a snack bar. Everyone was super professional, but relaxed to insure a stress free experience. I left to head home feeling proud of the purchase I made knowing I got the best price/deal (Better then expected after trying other dealerships) possible for my new Super Duty pick up. Basically if you are in the market and want to save time, money and energy visit my new friends at Kendall Ford of Marysville and be proud of your purchase! More

Price was fair for year and mileage. In and out fast with paperwork complete. Staff was friendly and got me taken care of. Could have had a little better truck detailing, but all is great. paperwork complete. Staff was friendly and got me taken care of. Could have had a little better truck detailing, but all is great. More

Personally I dread going car shopping. But I have to say Kendall Ford of Marysville made the process very smooth and stress free. Big shout out to Gil Fret, the sales rep that took the time and effort to he Kendall Ford of Marysville made the process very smooth and stress free. Big shout out to Gil Fret, the sales rep that took the time and effort to help me. Thank you. Dave W. More