Kendall Ford of Marysville

The service department was great. They kept me informed on the progress of work being performed and when the work would be completed. The vehicle was ready when they said it would be. on the progress of work being performed and when the work would be completed. The vehicle was ready when they said it would be. More

Always great service, with friendly and very knowledgeable staff. Even though I must drive an hour for service, I have never hesitated to make the drive considering the service that I have alwa knowledgeable staff. Even though I must drive an hour for service, I have never hesitated to make the drive considering the service that I have always received More

Frank in service has been great to work with. With the issues we have had with our vehicle he kept me informed and finally got the problem resolved when others couldn't. issues we have had with our vehicle he kept me informed and finally got the problem resolved when others couldn't. More

Top notch as usual. From Amber on down to the tech. Pleasant and helpful, even tho we had no appt. Quick and timely intake and evaluation of the problem and the solution solve. Pleasant and helpful, even tho we had no appt. Quick and timely intake and evaluation of the problem and the solution solve. More

Very accommodating to work with, a job well done for brake inspection and reporting about the condition of current brakes. Always been satisfied with the work performed on the Edge at this dealership. brake inspection and reporting about the condition of current brakes. Always been satisfied with the work performed on the Edge at this dealership. More

I bought an alternator there, it had a bad regulator, they offered to install the replacement, it was there almost a week and a half to do a half hour job. Repeated calls , repeated excuses, or lies. Fa they offered to install the replacement, it was there almost a week and a half to do a half hour job. Repeated calls , repeated excuses, or lies. Fast forward , I attempted to trade my truck in they totally low balled me on what they would give me for it. When I want to buy a 50,000 vehicle the least they could have offered is blue book. They told me I be better off selling it myself, I’m in the business of buying not selling, if there to lazy to vend the vehicle out to another smaller lot, then I’ll keep looking until I can find a dealership that wants to sell More

Bought many vehicles from this dealership and every time we are treated with excellent service and care. We drive 2 hours just to get their service and expertise. we are treated with excellent service and care. We drive 2 hours just to get their service and expertise. More

So now since I submitted the original review they have called no less than 6 times to get me to take it down. So I will leave it up and tell you if you don't have perfect credit ot perfect trade in don't called no less than 6 times to get me to take it down. So I will leave it up and tell you if you don't have perfect credit ot perfect trade in don't go here they want full price and offering no breaks. The sales guy from Sunday said would try to make a deal but they didn't call any banks. It was just a ploy to get the review down. The service center is great just don't buy your car here. Im going to try and give you the details without a bunch of flavor. Sometimes that is difficult for me but I will try. I have bought an eco sport from you a year and half ago. I had a crummy credit score and lower income than I have now. Got 18% interest and a high payment at 589$. I can afford it and have been making my payments on time and for over. I used that car to build my credit so I could maybe buy a house sometime soon. My credit score is now 650 or so. I make a bit more money than I did then. Fast forward to Saturday and I was doing my oil change, thought I would find out what my kelly blue book was, and compare that to what I owe on the car. My payoff is 24900 and it's worth about 13k on kbb. I know I am upside down, and really will never have any equity with the car as it was overpriced and the interest rate is insane. I needed to start somewhere and I accept all those things. I am looking to get something bigger, that fits me, has a tow package and some warranty left. Your team showed me an explorer that was a 2020, used as the loaner vehicle, has 3500 miles and extended warranty to 42 months. It was perfect. I let them know I could do 500 to 1000 down if needed, which I was guessing would be not enough but have played this game before and know that if asked I could probably figure out 2k. Taxes are coming back soon. The banker came out and asked all the details I told Randy, my sales guy, and off they went. They came back with the explorer and I loved the car. So they were doing their thing with the banks, and a couple hours in Randy said I should go home and he would call when they had something. Well Tuesday with still no call backs, I decided to call Randy and find out what was going on. He said he would go find out and get back to me. An hour later was a voicemail with 15k deposit required. The bank would only finance 40k, So 15k was the minimum down. He asked if they should keep shopping around, I said no and hung up. If I had 15k to put down on a car it would not be a ford, I would buy a dodge truck, just being honest. I like your store, even though I think that I am not supposed to as the service seems to say that they are not interested in me but just want money. The oil change center is awesome, the service bay is great, just have not had good experience at the sales end. I wanted an explorer but was willing to settle for an escape. I have had one before and it is about the perfect size for me. A bit larger and can tow stuff. The new bronco is even a consideration. I was not going to write back to you but today I just kept thinking about the encounter and it just made me madder and madder. So I figure that you should hear from me. If there is an approval for 40k to finance, then I know that there is a new vehicle on that lot that fits my bill. The lack of any offers to help make a sale just pissed me off. The explorer and my trade are 55k or more? That just doesn't seem right, there was no wiggle room, no offer of 800$ month payments? Nothing? Feels like I was not part of their plan from the weekend and that they were not interested in making a sale of any kind. Which is very odd for a car dealer and clearly is not the standard that is for sure. Anyway I hope I didn't put too much flavor into this, I will continue my services there. I think that I just can't trust the sales team to want to help me make a deal. I honestly don't expect to hear back from you but I feel better for telling you. I still want a car, would love the explorer but would take an escape or bronco if the numbers can get close. They still have all my info and should be able to get an idea what they can do to make a sale this week. Thank you for your time. More

SHADIEST COMPANY ON EARTH!!!! This dealership finalized an agreement for a car, my husband paid $1,000 in airplane tickets to go pick it up, the shady salesman finally just called him back as he’s boarding an agreement for a car, my husband paid $1,000 in airplane tickets to go pick it up, the shady salesman finally just called him back as he’s boarding the plane telling him he sold it to someone else. We will be suing you for the expenses. Shame on your ugly sales tactics. I’ve been in sales for over 15 years, not only is this unethical but it shows true bottom feeder car salesman at their finest. We will continue to let everyone know just how ugly your company is More

Outstanding service, pleasant and courteous experience! No pressure, excellent prices and great selection. The best dealership I've ever done business with. We visited the dealership one evening and the fr No pressure, excellent prices and great selection. The best dealership I've ever done business with. We visited the dealership one evening and the friendly sales persons stayed after hours to accommodate our needs. More