
Kendall Ford of Marysville
Marysville, WA
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My experience with Kendall Ford in Marysville, WA was amazing! Our salesman Jeff Tuttle was such a pleasure. I had been calling all around the greater Seattle to find a Chevy work truck we were needing A amazing! Our salesman Jeff Tuttle was such a pleasure. I had been calling all around the greater Seattle to find a Chevy work truck we were needing ASAP. Kendall Ford in Marysville was my last hope. I was connected with Jeff and right away he started working on my request and was able to find exactly what I was looking for! We were able to do everything remote and the truck was delivered to us the next day! Could not have had a better customer service experience. Thanks again Jeff! Brandi Hodgins ACG Builds, Inc. More
I was in the unfortunate need of a new vehicle following a collision. Buying a car is a PITA, but Kendall Ford made it less of a hassle. Kobie and Drew both helped us find the right vehicle for our family. a collision. Buying a car is a PITA, but Kendall Ford made it less of a hassle. Kobie and Drew both helped us find the right vehicle for our family. I shopped around (online) and found Kendall Ford to have the largest selection of inventory. If you need a new vehicle, chances are they will be able to find it for you. More
I to make a service appointment for a squeaking noise on my 2021 F250. I was informed that the closest appointment was over a month out and that there was a warranty recall, given no choice I took it. On my 2021 F250. I was informed that the closest appointment was over a month out and that there was a warranty recall, given no choice I took it. On the day of my service appointment I checked in at 8:00am (the time of the apt) and was told that that the recall work would take 1-2 hours and to expect a total of 4-6 hours. After 7-1/2 hours I called to get a status update. The service rep was unavailable but I was promised a call back. One hour later, with no call back, I called again and was again promised a call back. 20 mins later I finally received my call back and was told that my vehicle was done but they couldn't locate any noise. I had described the noise as a squeaking at low speeds, it was very apparent to me very detectable. The service rep told me that they had fully inspected the vehicle including taking off the wheels and couldn't locate anything. I told them that the noise was very apparent and it seemed like a waste of time. 12 mins later I received a call from the service lead asking me about the noise and describing it as he could detect it. He explained that maybe the original techs didn't know what they were looking for or are hard of hearing. He then asked to keep the vehicle overnight, as he would like to take the wheels off and inspect it, something that was already described to me as done earlier. I was already in transit and needed my vehicle I declined. While receiving my paperwork I was again told that the techs are probably hard of hearing so they couldn't have found it. I got into the truck and my kids and I immediately heard the squeak without moving the vehicle more than 10 feet. I was never given a call back or status update, had to reach out myself multiple times just to find out when I could get my truck. Never offered any apologies for the extreme delay or lack of their techs hearing loss? Horrible experience after waiting over a month and seemingly having the service department do nothing but sit on my truck for a full day. More
We bought a Ford Fusion at this dealership several years ago & have had services done by them many times since. ago & have had services done by them many times since. I can't say enough about the friendly - professional services we've had from the service department & the parts department = Adam Eli. We have recommended Kendall Ford to countless friends & will continue to do so ! More
My experience with Kendall Ford was awesome!! Joe Carson was the salesperson who helped me.. He made me feel so welcome, and he wasn't pushy at all, and he found the perfect car for me! He was able to get t was the salesperson who helped me.. He made me feel so welcome, and he wasn't pushy at all, and he found the perfect car for me! He was able to get the price closer to what I had in mind.. The whole team at Kendall Ford seemed to make my experience a pleasant one! I would definitely recommend them!🤗 More
Kendall Ford is always there form my needs. Their service is top notch in my book. Friendly representatives and always trust worthy. Very good review. service is top notch in my book. Friendly representatives and always trust worthy. Very good review. More
The service team was very helpful setting up my appointment. I was the for a recall that was supposed to take 4 hours but they were done in 2.5. Communication was a plus with the texts keeping me appointment. I was the for a recall that was supposed to take 4 hours but they were done in 2.5. Communication was a plus with the texts keeping me updated on the service. A positive experience. More