Kendall Ford of Anchorage

Had a great experience working with my sales representative he was friendly and patient. He gave me the time of day compared to other dealerships representative he was friendly and patient. He gave me the time of day compared to other dealerships More

Service department couldn't do 90 minutes of work in 9 hours I live an hour away, travel for work frequently, and made an appointment for a RECALL on my car. Kendall told me their soonest availability was 8 week I live an hour away, travel for work frequently, and made an appointment for a RECALL on my car. Kendall told me their soonest availability was 8 weeks out for this work to happen. I shifted my work schedule around and made sure I was in town and able to accomplish this. Fast forward 8 weeks. I dropped my car off for it's appointment at 9 A.M. today. I call 6 hours later to see the status of my car, thinking maybe they misheard my phone # since they said it was at most 90 minutes worth of work. Just got told it MIGHT be able to get done today, by 6 P.M. That doesn't work for me, so I cancelled. Haley Jackson, the service rep, seemed all to happy to hear that as the outcome. No apologies or explanations offered other than "there was someone in front of you". Again, this was an appointment with 8 weeks of lead time. When I picked up my keys, she said nothing. Maybe I'm crazy, but when I drop a vehicle off for an appointment as early as possible, I don't anticipate 90 minutes of work taking literally 9 hours, with ZERO regard to the customer's schedule or needs. The recall work was never completed, so I guess I'll have to give them another full day of my time to (possibly) accomplish this 90 minute task. More

Easy and rewarding Bought my new (to me) 2011 GMC Sierra in August after working with a great crew of salesmen. John Croffutt worked diligently and effectively to get to Bought my new (to me) 2011 GMC Sierra in August after working with a great crew of salesmen. John Croffutt worked diligently and effectively to get to a price I could accept. Never felt pressured or hurried. Kendall's 3 day return policy gives a sense of reassurance and I took advantage to return my 1st purchase (dual pipes are louder on the road than in town if you are not a teenager!) without any difficulty. I would recommend Kendall and John without reservation. Thanks to all. More

Repair I bought a Explorer back in 2011, I have used theri service since then, now Im trying to get service -repair work done and they cannot get me in till I bought a Explorer back in 2011, I have used theri service since then, now Im trying to get service -repair work done and they cannot get me in till October 14th, is that poor service or they don't care anymore about their customers!! More

"The Best Experience Ever" Buying 2 brand new vehicles at once, usually it's a headache but with the right salesman with good attitude made it easy. Thank you. Buying 2 brand new vehicles at once, usually it's a headache but with the right salesman with good attitude made it easy. Thank you. More

Great Salesman Ship Working with Gary Stevens to find a used vehicle has been a pleasure. He genuinely listens to what I am looking for and has helped me find what I am Working with Gary Stevens to find a used vehicle has been a pleasure. He genuinely listens to what I am looking for and has helped me find what I am interested in purchasing while staying within my budget. I highly recommend asking for Gary when you are going to Kendal Ford of Anchorage to look for either a new or used car. More

Check creaking/clicking noise when turning steering wheel Took 2014 Ford Escape to check noise when turning steering wheel. I suspected strut problem since had noise previously with repair. Technician could n Took 2014 Ford Escape to check noise when turning steering wheel. I suspected strut problem since had noise previously with repair. Technician could not hear noise. Service manager accompanied me in car and heard noise. Returned to tech. Struts were replaced under warranty. A rental car was provided for several days at no cost to me. Appreciated the excellent service provided by the service manager and follow-up by Hailey Jackson. More

Matthew Feichtinger!! I’ve never met a salesman like Matt. The nicest guy. No pressure. Very patient with me. I went for an oil change & drove off with a new truck. Thanks I’ve never met a salesman like Matt. The nicest guy. No pressure. Very patient with me. I went for an oil change & drove off with a new truck. Thanks Matt!! More

Thanks Excellent Service . . . Worked to get me the best deal possible . . . Kudos to Matt F. and Craig L. . . . Stress Free atmosphere. A salesman in M Excellent Service . . . Worked to get me the best deal possible . . . Kudos to Matt F. and Craig L. . . . Stress Free atmosphere. A salesman in Matt that was willing to listen to our concerns and needs and show us vehicles that would suit our needs More

Took multiple cars in Tiana hay at the gamble store in anchorage was so helpful and makes all my experience easy and comfortable she knows what she is doing and good at it Tiana hay at the gamble store in anchorage was so helpful and makes all my experience easy and comfortable she knows what she is doing and good at it More