Kendall Ford of Anchorage

I took my car at 8:00 to see what was wrong with my car. I was early to my appointment. Around 12 I called them to get a update for my car. I was told that Tiana was going to give me a call when she was abl I was early to my appointment. Around 12 I called them to get a update for my car. I was told that Tiana was going to give me a call when she was able to. I never received that call. I called 2 hours later. I was told that my car isn’t been touch and that they may have to keep it over night. Why are you having people set up appointment if you’re not going to honor it. I expect that a Chain Dealership would have better customer service. I wouldn’t be mad if they would of had the courtesy to call me and tell me what going on. I was respectful to both manager that I talked to. Did you think that they would even try to smooth things over. Nope that didn’t even happened. This is not the first time that my car was sent there for maintenance and it didn’t happen. If you don’t have respect for the military then you don’t have much respect for anyone else. I think that they feel a type entitlement because they’re the only ford dealership in town. So now I have two issues that wasn’t addressed because they don’t care about the people. They only care about themselves. So heave my warning don’t bring your car here. The manager are terrible. The service department is terrible. More

Manufacturer recall Although there were a couple of miner issues, the service team was very courteous and professional. One example; there was an issue with the parts. Th Although there were a couple of miner issues, the service team was very courteous and professional. One example; there was an issue with the parts. The repair was taking longer than initially anticipated, so they authorized a complimentary rental for me while i waited. This shows me that, despite some negative reviews, these folks do care and were willing to make sure that both my vehicle and I were taken care of. More

Clint was the nicest sales guy I’ve ever had!! He listened to everything I said and took the time to answer all of my questions during the entire process. If you buy a car from here, ask for Clint!!! listened to everything I said and took the time to answer all of my questions during the entire process. If you buy a car from here, ask for Clint!!! More

Air Bags Right... More like Air Heads Brought my MKZ IN 2 times to replace recalled airbag. First time waited six hours (had am Appointment) Second time I dropped it left it all day came Brought my MKZ IN 2 times to replace recalled airbag. First time waited six hours (had am Appointment) Second time I dropped it left it all day came back at 6 to pick it up. I was told they were sorry they did not have the part. Since the experience I have received 4 more notice service request to have the air bag replaced. Needless to say the replacement has yet to be done. Also I requested help with buying a extended used car service contract for my car each time I came in. Each time I headed from no One..... Oh well ........ in Alaska since 1975. Disappointed yet not surprised. More

On short notice, Ann fit me in for an oil change and made an appointment the next day for the 100,000 mile service. This saved me tons of time and logistics since I live in Fairbanks. Ann was knowledgeable a an appointment the next day for the 100,000 mile service. This saved me tons of time and logistics since I live in Fairbanks. Ann was knowledgeable and provided superior service. Thank you Ann. More

This is the worst service department in all of Anchorage! These other good reviews are lies. My son took his car in for recall work and had to call them at 5:30 to see if it was done. They had the nerve to These other good reviews are lies. My son took his car in for recall work and had to call them at 5:30 to see if it was done. They had the nerve to say their tech left his paperwork and keys locked in his tool box. I hope this tech is fired tomorrow! Customer service sucks!! More

gary stevens help me out and did a very professional job. mr gary stevens was very helpful and he deserve an a+ gary was very helpful and im going sen d my friends his way for sure tks gary gary stevens was very helpful and he deserve an a+ gary was very helpful and im going sen d my friends his way for sure tks gary More

Great shopping experience If you are in the market for a new or used vehicle go see John Croffut! Thanks for helping us find that perfect truck John! If you are in the market for a new or used vehicle go see John Croffut! Thanks for helping us find that perfect truck John! More

Good car sales experience A good car sales experience is a rarity in my book. My husband was in the market for a new truck. We worked with Brian Charles, test drove a couple of A good car sales experience is a rarity in my book. My husband was in the market for a new truck. We worked with Brian Charles, test drove a couple of models and ended up finding something that was a good fit. Brian was very patient and helpful. He answered all our questions about the truck's features and handled the negotiation in a straight-forward and professional manner. This was our 2nd car from Kendall Ford and is most likely not our last from there. More

Kendall would rather loose a sell then give fair market value for a trade in. They think they have a monopoly on the Anchorage market, I'll just travel to Fairbanks. value for a trade in. They think they have a monopoly on the Anchorage market, I'll just travel to Fairbanks. More