Kendall Ford of Anchorage

Lack of service technicians For the second time since purchasing our 2016 Lincoln MK-X, we have needed service. The first issue was faulty sensors that were causing a fault in t For the second time since purchasing our 2016 Lincoln MK-X, we have needed service. The first issue was faulty sensors that were causing a fault in the dash and not working as they were supposed to. We attempted to schedule an appointment and were told that they were booked out for the next six weeks. So, we were to wait six weeks to have a potentially unsafe condition addressed. In this case, I expressed my shock and surprise at the wait time and they did manage to find a day sooner, although it still took several weeks for them to get the parts and install them. Now, we have a faulty camera on the front of the vehicle that also affects the collision avoidance feature, so another potential safety feature not working properly. In this case, we called on January 13, and are told that the first available appointment is March 26. So, we have to wait 2 1/2 months for service. This is what we get for living in a town where one company has the monopoly on Ford service. So, we will be car shopping tomorrow for a vehicle that can get serviced in Anchorage, Alaska. More

awesome customer service my dad had 2 car in mind, the first one almost done deal than last min. it was a bit high for him, Matt feichtinger was very friendly and patient with my dad had 2 car in mind, the first one almost done deal than last min. it was a bit high for him, Matt feichtinger was very friendly and patient with my dad and offer the second car he had in mind for my dad and that there was the bread winner dad loves his new car More

Poor service Appointment for recall 1 month out. Brought truck in night before. Three days heard nothing. Couldn't get thru to service and left number. No return c Appointment for recall 1 month out. Brought truck in night before. Three days heard nothing. Couldn't get thru to service and left number. No return call. Called two more times to find out they do not know anything and will call back in two days to tell me something? This is a work vehicle. More

My husband and I just purchased a used F150 from Kendall, and it was a great experience. Tony Reynolds and John Croffut were the two sales experts that helped us find the truck and were very helpful and unde and it was a great experience. Tony Reynolds and John Croffut were the two sales experts that helped us find the truck and were very helpful and understanding to our circumstances. JoMarie helped us with the financing. She is very knowledgeable, personable, and friendly Great job guys! Thanks! More

I took my car at 8:00 to see what was wrong with my car. I was early to my appointment. Around 12 I called them to get a update for my car. I was told that Tiana was going to give me a call when she was abl I was early to my appointment. Around 12 I called them to get a update for my car. I was told that Tiana was going to give me a call when she was able to. I never received that call. I called 2 hours later. I was told that my car isn’t been touch and that they may have to keep it over night. Why are you having people set up appointment if you’re not going to honor it. I expect that a Chain Dealership would have better customer service. I wouldn’t be mad if they would of had the courtesy to call me and tell me what going on. I was respectful to both manager that I talked to. Did you think that they would even try to smooth things over. Nope that didn’t even happened. This is not the first time that my car was sent there for maintenance and it didn’t happen. If you don’t have respect for the military then you don’t have much respect for anyone else. I think that they feel a type entitlement because they’re the only ford dealership in town. So now I have two issues that wasn’t addressed because they don’t care about the people. They only care about themselves. So heave my warning don’t bring your car here. The manager are terrible. The service department is terrible. More

Manufacturer recall Although there were a couple of miner issues, the service team was very courteous and professional. One example; there was an issue with the parts. Th Although there were a couple of miner issues, the service team was very courteous and professional. One example; there was an issue with the parts. The repair was taking longer than initially anticipated, so they authorized a complimentary rental for me while i waited. This shows me that, despite some negative reviews, these folks do care and were willing to make sure that both my vehicle and I were taken care of. More

Clint was the nicest sales guy I’ve ever had!! He listened to everything I said and took the time to answer all of my questions during the entire process. If you buy a car from here, ask for Clint!!! listened to everything I said and took the time to answer all of my questions during the entire process. If you buy a car from here, ask for Clint!!! More

Air Bags Right... More like Air Heads Brought my MKZ IN 2 times to replace recalled airbag. First time waited six hours (had am Appointment) Second time I dropped it left it all day came Brought my MKZ IN 2 times to replace recalled airbag. First time waited six hours (had am Appointment) Second time I dropped it left it all day came back at 6 to pick it up. I was told they were sorry they did not have the part. Since the experience I have received 4 more notice service request to have the air bag replaced. Needless to say the replacement has yet to be done. Also I requested help with buying a extended used car service contract for my car each time I came in. Each time I headed from no One..... Oh well ........ in Alaska since 1975. Disappointed yet not surprised. More