Kendall Ford of Anchorage

Going through Kendall for our new truck this last year made buying a breeze! In, test drove three trucks, completed paperwork, and drove away in about 3.5 hours. Asonte was incredibly helpful and was in made buying a breeze! In, test drove three trucks, completed paperwork, and drove away in about 3.5 hours. Asonte was incredibly helpful and was instrumental in expediting the process. Every few weeks we received calls to ensure everything was still running smoothly. Thanks again guys! More

We had a Great experience at Kendall ford. . Sales rep was very knowledgeable and helpful. Went well above and beyond. Would highly recommend to anyone. was very knowledgeable and helpful. Went well above and beyond. Would highly recommend to anyone. More

A MUST-READ REVIEW!!!! BEWARE OF KENDALL FORD OG ANCHORAGE!!!! YOU HAVE BEEN WARNED!! We bought a brand-new ford in May of 2019, it only had 35 miles on it. We had an auto start put on that October ANCHORAGE!!!! YOU HAVE BEEN WARNED!! We bought a brand-new ford in May of 2019, it only had 35 miles on it. We had an auto start put on that October and had the alignment checked due to it not driving correct. Well about a month passed and the truck started acting out again and driving all over the road. We then had the oil changed and a diagnostic report ran on the truck. We were told that it was out of align again and that the differential was leaking. So, we then tried to make an appointment with Kendall Ford for the truck. It took us 4 months to get an appointment. When we finally got into ford, we talked to them about what was going on with the truck. After a day they called us and told us the truck was in perfect shape and we picked it up (Friday). We called again right after getting it and told them something was wrong with this truck and the alignment. So that Monday we took the truck back to Kendall ford. After a few hours ford called us and told us that the truck was badly out of align and need cams to fix the alignment, which was an aftermarket add on part. We told them to order the cams. We were also informed that we would have to pay for the cams, even though it should be covered under the warranty, but since the truck was past the miles it wasn’t covered. If we hadn’t had to wait 4 months to get it ford it would have been covered. So, Kendall agreed to pay for the alignment after I went and talked to them and told them I was very disappointed (after they accused us of hitting something to get the truck that out of align). They paid for the cams and the front-end alignment. We were told they didn’t have time to look at the 4-wheel drive. We took the truck home and still noticed that the truck was still pulling to one side and not any better. Ford told us to bring it back and we did, they found nothing wrong, they told us to drive it for a while and see if it changes. They found nothing wrong with the 4-wheel drive (we don’t know if they even looked). The 4-wheel drive has been grinding and makes horrible noise and a new truck should not sound that way. Now since the cams have been on and its winter the turn radius on our truck is horrible, I can’t even park, it just doesn’t turn, and it locks up so you can’t turn. Well it’s been a few months and before I had time to call Kendall about the 4-wheel drive grinding and the turn radius on the truck, Tuesday, Dec 1,2020 I had an accident and messed up the whole front end. So, it’s at the body shop. This is where it gets sketchy and worrisome from what the body shop mechanic found. The body shop mechanic called my husband and told him all that was going on and all his findings. My husband called me, and I called the ford motor company in the lower 48. The guy I talked to said our truck only had a recall on the vehicle history. He emailed it to me, and I printed it out to take to ford. We drove to the body shop and talked to the mechanic. He asked us if the truck had any prior accidents. We told him we bought it brand new. We found out that: -the hood is not insulated - the hood is not painted, and neither is the fenders -the air box assembly has been taken off prior to the accident -the radiator has been taken out before -all these bolts look like have been tampered with prior to the accident Now I don’t know about you, but these don’t seem right to us. The mechanic said that none of these things should have been tampered with on a brand-new truck or vehicle. So, we got his notes and went to Kendall Ford. There we talked to Jeff Toth, the main guy at Kendall Ford (he’s from NY). We voiced our concerns and we talked. We got a report of all the things done to our truck by Kendall. This is what we were told by Jeff Toth: -I didn’t know truck hoods were supposed to be insulted (he had no clue) -he told us that sometimes they take things out of the truck to add new things or fix things (like the radiator, why would you take that out?? He didn’t know, no straight answer) -if they must remove or mess with things if its under a certain amount of money it doesn’t have to be reported to the vin # (the tampered bolts under our hood) -he told us that if Kendall pays for something on your truck (our cams for the alignment was paid for by Kendall) that they (Kendall) don’t have to report that to the vin # because Kendall paid for it. What? That can’t be correct, sounds fishy -he told us that they could look at our 4-wheel drive but that since we wrecked the truck, they cannot fix the alignment or mess with the cams to fix it - he told us that the people at the ford motor company have no idea what they are talking about and that their reports are wrong. Well after talking to Jeff Toth we still don’t have the answers to why out trucks bolts under the hood have been tampered with (that’s what the body shop mechanic said). We have no way of knowing what else is going on with our truck. If we can’t get the answers, we deserve we have no choice but to get a lawyer and try to figure things out. Don’t buy from Kendall Ford of Anchorage they are only out for the money and have no idea what’s going to with their vehicles. They are very shady. We got the run around for months on our alignment and it’s still not right. Please I urge you to go look somewhere else other than Kendall Ford. I’m not done yet! More

Worst customer service I ever received. Brought a 2019 Ford Ranger Lariat in March 2020. The truck navigation system came with a 2016 navigation map. When I asked about an update, was told that I have to Ford Ranger Lariat in March 2020. The truck navigation system came with a 2016 navigation map. When I asked about an update, was told that I have to buy the update. Took it also for a diagnostic test because of a notification and was told would take 3 days and no loaners provided. When Carl Worthington had the dealership the service was great. Kendall ruin it. No longer a customer. UPDATE Tried several times to contact the person, Mark, that they added to the comment and never was able to establish contact More

I just had my second experience with their service department and it is beyond frustrating. Made an appointment long in advance. Dropped it off the night before and I was traveling for 3 days so they department and it is beyond frustrating. Made an appointment long in advance. Dropped it off the night before and I was traveling for 3 days so they had plenty of time to do a service. They said they would call when they got it in the shop. No call on Friday. I called and in the end picked it up and they never even looked at it. I have to take it back again later. I will never buy another Ford if this is the dealer I'm stuck with. More

As my first time ever writing a review, I can honestly say that I had an outstanding experience at Kendall Ford. Purchasing a new vehicle was quick and simple. The sale rep I had was extremely helpful in say that I had an outstanding experience at Kendall Ford. Purchasing a new vehicle was quick and simple. The sale rep I had was extremely helpful in guiding me through the details of the vehicle, phone apps, and paperwork. I couldn’t have asked for better service! More

Very poor Service The Service is Horrible here. Do not do business with these people. I got an appointment 3 months from the date I called because they said they were b The Service is Horrible here. Do not do business with these people. I got an appointment 3 months from the date I called because they said they were backed up which I can understand with the current situation. However, when it was finally my appointment day, I dropped off my car. ( Lincoln MKX). It was for a regular service and to check for minor seat issues and sealing issue. Chris, the service advisor told me it would take them 2 days to finish the work. 3 days later, I called to check the status after not receiving a call from them. He told me that they had not even looked at my car, so it was just sitting in their bay collecting dust while I was struggling to get around to work for those 3 days. Then he tells me that he will call me on Monday and promised to get my car in on Tuesday ( Today ). It's 5:00 pm and I have not heard from him since last Friday. They are probably ignoring me because it was my last complimentary Service since the car purchase. I will gladly go else where and Pay for service then to deal with these guys again. Very Disappointed. AGAIN, DO NOT DO BUSINESS WITH THIS DEALERSHIP. More

Parts for Service appointment not in stock. Service appointment booked two weeks prior to have another vehicle key made and programmed as well as recall work. Dropped off vehicle. Went to pick Service appointment booked two weeks prior to have another vehicle key made and programmed as well as recall work. Dropped off vehicle. Went to pick up vehicle 24 hours later, no key made because part not in stock. The key was in stock when the appointment was made but the service dept. did not hold the part for the appointment. Not Happy... More

The lack of communication between departments is frustrating. The wait times for appointments can be unbearable. The only good experience I have had was buying the vehicle. Every appointment I’ve ha frustrating. The wait times for appointments can be unbearable. The only good experience I have had was buying the vehicle. Every appointment I’ve had since with either the service department or quick lube has been a fiasco. The last two visits have been especially frustrating. I’ve had issues with the door latch assembly. A common problem I’ve seen in ford forums. In January an extended recall warranty was issued to cover the problem. I made An appointment to address the recall and to get an oil change at the same time. The next available appt was 6 weeks out!? No idea why such a long wait. So I made the appointments for mid February, oil change qppt time was 7am, and service appt for recall was set for 8am. In all actuality, those are not appointment times, but rather the time Kendall starts receiving vehicles. So when I called at noon to inquire about my vehicle, I was informed it had not been seen by the service tech yet. And the oil change had not been done either. The man from service said they were really busy and assured me he would get my vehicle looked at. By 330pm I called again. After a long hold to speak to the service guy, he places me on hold to check on my vehicle. Another long wait on hold, he returns and said it had not been looked at yet and asked if my vehicle could remain overnight. I was not prepared to be without my vehicle so I said I would pick it up. Upon picking up, the service guy apologized for them being busy and not being able to get the work done. He notified me my vehicle had been vacuumed. Great, So in more than 8 hours, they have accomplished vacuuming. I’m certain the service guy could see my frustration and disappointment. He also assured me that he would call me with the next available service appt. He did not call. Weeks later, I’ve since gotten an oil change else where. And upon inspection they’ve informed me of a leak coming from the t-case. Which will be an issue I have to resolve with the dealer service dept since it should be covered under my extra care warranty plan. So now it’s been over seven weeks with no call back from service to reschedule. I make the call first week of April and set an appointment with an availability the following week. I was hopeful since the wait time was much better than the previous appointment that ended with no results. This appointment, I make clear that the leak will be priority for me to have diagnosed. Since I’ve lived so long with the door latch problem already, that is not as concerning as a leak from a major component. I am hopeful that both issues can be addressed in one day but stress the fact the t-case leak was priority to me. I decide to call and check on status about 2pm. My vehicle having been there for 6 hours now, I was hopeful it may be done. I was not able to reach the service man, but left a message for a call back. After another hour, I call again. The woman who took my call was very helpful and said the service guy was finishing up with a customer and would call me back to talk about the estimate. Panic setting in, I’m thinking, estimate? This is clearly a problem that would be covered under my warranty. After a worrisome wait, 30 min later I get the call. He says that he has to take a look at my warranty info and get all the paperwork processed and will call me back after he’s taken a look. So I figure, he had an estimate all ready to give but then realized it was under warranty and needed to do the corresponding paperwork. Ugh. I ask if the recall work was completed at least, he said no, it hadn’t been done because I stated the leak was my priority. I’m trying to keep my calm but he could tell I was upset. About 15 min later, he called and says that there shouldn’t be any issue with it being covered under warranty, but he will need approval from head quarters since it is a costly repair. And he doesn’t expect to get an approval today, being in alaska and head quarters being in the south. He states that he may need additional photos to provide for approval, so I need to leave my car overnight to ensure approval is made. He also stated that ford requires additional connecting parts to be replaced when fixing the t-case. and he has to see if all the parts are available. So he wants to keep my vehicle, with no real idea if the work can be accomplished tomorrow. He will need to wait for approval, and check to see if parts are available. And he could let me know first thing in the morning. I pressed for a call back tonight. In hopes of keeping communication going and not to be forgotten again. He did call, but didn’t have any new details to share about having parts in stock or needing to order them. He did say if the work gets approved, and if it will take longer than a day, then they will have to provide a rental. Which is something I already knew. These past two experiences at the service side have been nothing but a headache. I’ve lost two full days of having my vehicle so far. With nothing but a vacuuming accomplished. And I don’t expect the recall work or the warranty work to be accomplished by tomorrow either. I’d be super surprised if it gets finished by the weekend. But I will keep my expectations low from now on. Thanks for keeping expectations low Kendall. More