Kendall Ford of Anchorage

We dropped my explorer off to diagnose an airbag light off Tuesday for an appointment of 7am. It did not get looked at Tuesday, Wednesday, or Thursday. I called to ask for an update each night since kenda off Tuesday for an appointment of 7am. It did not get looked at Tuesday, Wednesday, or Thursday. I called to ask for an update each night since kendall ford can't be bothered to reach out before 7pm on their own. I've heard every excuse under the sun for why they can't get it looked at for 3 full business days. my favorite is that they lost power for a few hours and can't guarantee that they can get a diagnostic done by the end of the week since they don't have the air compressor operating yet. Last time I checked, Air was not a requirement to hook a scan tool up to OBD2. Nor is it a requirement to repair a vehicle period. I find it impossible to believe that the mechanics at kendall ford don't have hand tools to complete jobs, but at this point it would not surprise me. There are also multiple recalls that have not been completed since we were "in line for the electrician." I was hoping to get it looked at prior to me leaving the area for a few months. now I have to make the determination of do I trust to have my family in a vehicle where the airbags may not work in the event of an accident while I'm gone. this business is horrendous and should not be allowed to operate any longer. I will be filing a BBB complaint as well as a complaint with Ford corporate so they understand the monopoly this disaster of a dealership has for ford's in the local area. I am seriously considering trading in my Ford for anything that kendall cannot touch for the remainder of my time in alaska. I pray that one day kendall ford has competition in the area someday. More

I have had my heater core need replacement 3 times in 5 years and it's needing replacement again. I am going to a real mechanic shop this time. This is a ford representative that takes absolutely no respon years and it's needing replacement again. I am going to a real mechanic shop this time. This is a ford representative that takes absolutely no responsibility for either installing faulty parts or installing the parts incorrectly. Pathetic excuse for costomer service. More

I am very disappointed with my used truck I bought. Their 6,000 mile warranty is a joke. I’ve had nothing but problem after problem with my truck. The motor runs like crap and the transmission shifts hard an 6,000 mile warranty is a joke. I’ve had nothing but problem after problem with my truck. The motor runs like crap and the transmission shifts hard and clunks when I come to a stop. I have only put 6,000 miles on it since I bought it and brought it to their shop twice while it was under their so called warranty. They said no issues with the truck when you could clearly tell there was a serious problem. The engine rattles loud when I accelerate and it feels like it’s going to blow up any time now. Probably putting metal shavings in the oil which is going to cause serious problems in the future. The transmission feels like it is slipping on acceleration and has clunking from gears 1 to 2 and downshift from 2 to 1. I have had to put over 2000 dollars into the truck already and I’ve driving it very little since I bought it. The 6 month ran out so they will not fix the problem. I paid a lot of money for my truck and feel I was ripped off. Probably going to cost me another 6000 dollars to fix the motor and transmission problems. So I say again there powertrain warranty is a joke. I have bought several fords over the years and have never had the issues I have had while dealing with this company. Be weary on buying used trucks from Kendall you might have to deal with the same issues I am. All I want is a good running truck, I guess that is too much to ask for from them. More

Now I remember why I never. All I need is to speak to an employee about checking to see if my TCM module is updated and to reset it. I've left two messages, called twice, disconnected after holding for 12 m employee about checking to see if my TCM module is updated and to reset it. I've left two messages, called twice, disconnected after holding for 12 minutes, called back and placed on 20 minute hold only to be told that I would need to wait 3 weeks to bring it in for the airbag recall. ?? What? I need to check the TCM SOFTWARE. the recall was done years ago. So the receptionist told me to wait for a call back...6 days later no callback. As far as I know this update can only be checked and reset at the dealership. More

I’m giving the dealership a 5 all because of my salesman, Jonathan G. He knows his vehicles and wants to make sure the buyer gets what they want! Never pushy! Also, Sissy in finance was super! Quickest deal Jonathan G. He knows his vehicles and wants to make sure the buyer gets what they want! Never pushy! Also, Sissy in finance was super! Quickest deal I’ve ever made! More

I walked into this dealership multiple times to test drive different vehicles and I have to say my experience was wonderful when I stated that I’m not in the process of buying today I’m just evaluating drive different vehicles and I have to say my experience was wonderful when I stated that I’m not in the process of buying today I’m just evaluating different models to see what I like they respected my word and never pushed or pressured me to buy they never even brought up are you ready to buy now because they knew it wouldn’t do anything they let me do the test drives and they did my favorite thing which is the best thing a car dealership could do is they hand you your business card and see when you’re ready I hope you come back that is how it’s supposed to be done poorly run dealerships are the ones that high-pressure push push push and try and push you into submission of buying with her when you don’t and don’t respect a single thing you say this dealership did it the way you’re supposed to Highly recommend them More

Going through Kendall for our new truck this last year made buying a breeze! In, test drove three trucks, completed paperwork, and drove away in about 3.5 hours. Asonte was incredibly helpful and was in made buying a breeze! In, test drove three trucks, completed paperwork, and drove away in about 3.5 hours. Asonte was incredibly helpful and was instrumental in expediting the process. Every few weeks we received calls to ensure everything was still running smoothly. Thanks again guys! More

We had a Great experience at Kendall ford. . Sales rep was very knowledgeable and helpful. Went well above and beyond. Would highly recommend to anyone. was very knowledgeable and helpful. Went well above and beyond. Would highly recommend to anyone. More

A MUST-READ REVIEW!!!! BEWARE OF KENDALL FORD OG ANCHORAGE!!!! YOU HAVE BEEN WARNED!! We bought a brand-new ford in May of 2019, it only had 35 miles on it. We had an auto start put on that October ANCHORAGE!!!! YOU HAVE BEEN WARNED!! We bought a brand-new ford in May of 2019, it only had 35 miles on it. We had an auto start put on that October and had the alignment checked due to it not driving correct. Well about a month passed and the truck started acting out again and driving all over the road. We then had the oil changed and a diagnostic report ran on the truck. We were told that it was out of align again and that the differential was leaking. So, we then tried to make an appointment with Kendall Ford for the truck. It took us 4 months to get an appointment. When we finally got into ford, we talked to them about what was going on with the truck. After a day they called us and told us the truck was in perfect shape and we picked it up (Friday). We called again right after getting it and told them something was wrong with this truck and the alignment. So that Monday we took the truck back to Kendall ford. After a few hours ford called us and told us that the truck was badly out of align and need cams to fix the alignment, which was an aftermarket add on part. We told them to order the cams. We were also informed that we would have to pay for the cams, even though it should be covered under the warranty, but since the truck was past the miles it wasn’t covered. If we hadn’t had to wait 4 months to get it ford it would have been covered. So, Kendall agreed to pay for the alignment after I went and talked to them and told them I was very disappointed (after they accused us of hitting something to get the truck that out of align). They paid for the cams and the front-end alignment. We were told they didn’t have time to look at the 4-wheel drive. We took the truck home and still noticed that the truck was still pulling to one side and not any better. Ford told us to bring it back and we did, they found nothing wrong, they told us to drive it for a while and see if it changes. They found nothing wrong with the 4-wheel drive (we don’t know if they even looked). The 4-wheel drive has been grinding and makes horrible noise and a new truck should not sound that way. Now since the cams have been on and its winter the turn radius on our truck is horrible, I can’t even park, it just doesn’t turn, and it locks up so you can’t turn. Well it’s been a few months and before I had time to call Kendall about the 4-wheel drive grinding and the turn radius on the truck, Tuesday, Dec 1,2020 I had an accident and messed up the whole front end. So, it’s at the body shop. This is where it gets sketchy and worrisome from what the body shop mechanic found. The body shop mechanic called my husband and told him all that was going on and all his findings. My husband called me, and I called the ford motor company in the lower 48. The guy I talked to said our truck only had a recall on the vehicle history. He emailed it to me, and I printed it out to take to ford. We drove to the body shop and talked to the mechanic. He asked us if the truck had any prior accidents. We told him we bought it brand new. We found out that: -the hood is not insulated - the hood is not painted, and neither is the fenders -the air box assembly has been taken off prior to the accident -the radiator has been taken out before -all these bolts look like have been tampered with prior to the accident Now I don’t know about you, but these don’t seem right to us. The mechanic said that none of these things should have been tampered with on a brand-new truck or vehicle. So, we got his notes and went to Kendall Ford. There we talked to Jeff Toth, the main guy at Kendall Ford (he’s from NY). We voiced our concerns and we talked. We got a report of all the things done to our truck by Kendall. This is what we were told by Jeff Toth: -I didn’t know truck hoods were supposed to be insulted (he had no clue) -he told us that sometimes they take things out of the truck to add new things or fix things (like the radiator, why would you take that out?? He didn’t know, no straight answer) -if they must remove or mess with things if its under a certain amount of money it doesn’t have to be reported to the vin # (the tampered bolts under our hood) -he told us that if Kendall pays for something on your truck (our cams for the alignment was paid for by Kendall) that they (Kendall) don’t have to report that to the vin # because Kendall paid for it. What? That can’t be correct, sounds fishy -he told us that they could look at our 4-wheel drive but that since we wrecked the truck, they cannot fix the alignment or mess with the cams to fix it - he told us that the people at the ford motor company have no idea what they are talking about and that their reports are wrong. Well after talking to Jeff Toth we still don’t have the answers to why out trucks bolts under the hood have been tampered with (that’s what the body shop mechanic said). We have no way of knowing what else is going on with our truck. If we can’t get the answers, we deserve we have no choice but to get a lawyer and try to figure things out. Don’t buy from Kendall Ford of Anchorage they are only out for the money and have no idea what’s going to with their vehicles. They are very shady. We got the run around for months on our alignment and it’s still not right. Please I urge you to go look somewhere else other than Kendall Ford. I’m not done yet! More

Worst customer service I ever received. Brought a 2019 Ford Ranger Lariat in March 2020. The truck navigation system came with a 2016 navigation map. When I asked about an update, was told that I have to Ford Ranger Lariat in March 2020. The truck navigation system came with a 2016 navigation map. When I asked about an update, was told that I have to buy the update. Took it also for a diagnostic test because of a notification and was told would take 3 days and no loaners provided. When Carl Worthington had the dealership the service was great. Kendall ruin it. No longer a customer. UPDATE Tried several times to contact the person, Mark, that they added to the comment and never was able to establish contact More