Kendall Ford of Anchorage

If you think your getting a "deal" its probably a lemon horrible follow up service. horrible service over all. not expected from such a large dealership. don't shop here. the mechanics are not honest. once horrible follow up service. horrible service over all. not expected from such a large dealership. don't shop here. the mechanics are not honest. once they have your money, they are nolonger interested in helping you. More

Customer Service Nightmare I recently took my Ford in to be repaired. After my last routine oil change (at Midas, because I have had a history of honest and stellar service fro I recently took my Ford in to be repaired. After my last routine oil change (at Midas, because I have had a history of honest and stellar service from them), they informed me that it appeared that I had a coolant leak. My car being only a year old and under 20,000 miles, I still fell under Ford's warranty. I took it in on a Friday morning, and was told to expect the repair to be done that following Monday morning. I called Monday, and was informed I would have to wait another day. Being just shy of 25 years old, I wasn't able to rent a car, so was forced to call several different people trying to acquire a ride to work. I called the next morning (Tuesday), and was told again to wait another day. At this time, I found out that Ford didn't actually need any new parts ordered, and that the issue was more minor than initially thought. I am admittedly car-ignorant, but it seems to me that that type of situation would result in the car being done sooner. In any event, my main gripe with Cal Worthington is simply feeling as though I was lied to. A car repair, while complicated, isn't on the same level of complexity as, say, surgery. I feel as though when you give an objective ETA as to when a car is to be fixed, it should, in most cases, not be so malleable as what I experienced. This is so vexing for me because I was essentially left without transportation for a week. My work schedule is different from most (I work from 2:00 P.M. to 10:00 P.M. most days), and so finding someone available to drive me to work, to the grocery store, etc. was no easy task. I understand having to wait-good car repairs are worth it in the long run. It is when I am given a time frame which continues to change that I get very frustrated, and frankly, lied to. In addition, the shuttle service was terrifying. The first day, they gave me a ride back home. During that trip, the shuttle driver would check his phone (the highway roads were very icy at the time). He also complained about having to drive me so far. Maybe my experience is sort of a fluke, but I really, really don't want to go back to Cal Worthington. I would recommend to any of my friends to look elsewhere. More

Tried to pull a fast one on me! After looking at a car several times and running the numbers on their website for trade in values I made an appointment to have my trade in looked and After looking at a car several times and running the numbers on their website for trade in values I made an appointment to have my trade in looked and a value determined. The guy looked at the my car and came back with way below the trade in value their web site stated (way below the lowest number in the value range), I negotiated some and we came up with a value $100 less than the lowest trade in value noted on their web site. I accepted this as I did not want to deal with selling it myself and having strangers come to my home. Needless to say after about 2 hours of waiting around and finally getting in to sign papers, the papers noted the previously negotiated trade in value was "contingent on the mechanics evaluation". I saw that and said wait a minute I thought that was all done and we had a value. I got "oh no we have to have the mechanic look at it and we are going to do that right now". After another half hour of waiting the sales manager Ed came back in and noted "There are problems with your car, we can't do that trade in value" . I said what are you talking about, we had a value we agreed upon (100 less than their web site's lowest trade in valuation). He said they can't do that. I said fine we are done then. I walked back to the guy I was signing papers with and asked for all my documents back that had any personal information on them. He said he could only give me what is in the envelope. Well when I got home, my registration was not in the envelope. Now we have to make a special trip there again to get the registration, I will never ever buy anything from them. When I made an appointment and negotiated the trade in value I expected it to be done and move on. I certainly did not expect them to try and pull a fast one on me. BEWARE.... More

Excellent experience! Last week, June 18, we went to Worthington because our 1995 Jeep Cherokee Sport motor was going after 17 years and 270,000 miles, so we needed a depen Last week, June 18, we went to Worthington because our 1995 Jeep Cherokee Sport motor was going after 17 years and 270,000 miles, so we needed a dependable vehicle asap. As soon as we walked in we were greeted warmly. Adam Hulin, Sales Consultant was so willing to show us several different options and test drive as many as we wanted. Very helpful, went above and beyond and great to work with too! Robert worked with us also and was also very helpful, as well Sissy Equevilley in Finance was great to work with as well. They told my hubby and I when we arrived at Worthington that we would leave with a vehicle and we did and we already love it. Always stressful making a big purchase but they each made it pleasant and more enjoyable for us. Thanks again! Words cannot express. - Kenn and Linda Carpenter More

Great sales and service Today I was in the mood to buy a new car so I decided to go to Cal Worthington and just look around. I was greeted by Joe Kucz where he showed me a fo Today I was in the mood to buy a new car so I decided to go to Cal Worthington and just look around. I was greeted by Joe Kucz where he showed me a ford fusion. The whole service depart, Terry/Kyle crew was awesome at detailing my new car. Joe, Ed and Terry in sales were amazing! I've had a great experience with the people at Cal's!!!!!!!! More

The sales guy was OK. The problem came when I went to buy the car. It only had one key. When I asked for a second, everyone got real snotty. Sales guy said a new one cost $60.00, sales manager said $1 buy the car. It only had one key. When I asked for a second, everyone got real snotty. Sales guy said a new one cost $60.00, sales manager said $100..ish, then changed it to $150. Was going to buy two cars at once, but left primarily due to the attitude of the sales manager. I will never go back and I warn everyone...buyer beware these guys stink. Went down the street and bought brand new for what these guys wanted for used. Was the worst sales experience I have ever had. They act like you are there to kiss their arses. Would never recommend this zoo to anyone More

I was looking for a very particularly equipped F150 and was going to order if I had to, But Josh (sales Manager) took his time to ask the right questions and found that one was already on order equipped th was going to order if I had to, But Josh (sales Manager) took his time to ask the right questions and found that one was already on order equipped the way I wanted it. Living in Alaska it takes a while to get stuff, but Josh checked in with me every week to let me know the shipping /delivery status. The price for he gave me was fair (7250 below msrp) time spent at the dealership was only 3 hours. More

First off -they staff at Cal was friendly and helpfull. My issue is with the regional manager and Ford -not this dealership. There is no escalation path for warranty issues and Ford is so quick to dismiss My issue is with the regional manager and Ford -not this dealership. There is no escalation path for warranty issues and Ford is so quick to dismiss my warranty claim. Purchased 2011 F250 XLT SD and after ~48000 miles I am having issues with DEF (Diesel Exhaust Fluid) contamination. Purchased the Extended Warranty with vehicle to include servicing the DEF fluid so all service to the DEF tank was performed by Ford. Truck is in Ford shop and they want me to pay +$2400.00 for the repair stating that the DEF system is contaminated. I never touched the DEF tank as it (including filling it up) is covered under the extended warranty. Drew a sample of the DEF fluid in the tank and there is no contamination. Ford does not want to see the sample. Error codes (prior to bringing in the truck) do not indicate any problem with the DEF system. Truck never called out the DEF system until it was brought into the shop (no limp mode/idle mode). Rubber seal on DEF tank swelled up as did the feeder tube. Ford will not pursue this under warranty even though though the DEF fluid is not showing any contamination. One would think that Ford would be interested in feedback from its customers and further testing of a potential design flaw but that is not the case. Still waiting on feedback from Kendal as to if they will resolve this. Location: Anchorage, Alaska Serviced by: Cal Worthington Ford Purchased at: Kendal Ford of Wasilla More

I was repeatedly given a false expectation of how long repairs would take and the assistant did not seem to understand or care. I don't mind waiting for car repairs but I don't think it's too much to ask repairs would take and the assistant did not seem to understand or care. I don't mind waiting for car repairs but I don't think it's too much to ask to be given a reasonable ball park amount of time for how long it will take. Rather than apologizing or even just acknowledging my frustration, he made repeated excuses and justifications and finally ended up denying what he had initially told me. I really do hope the phone calls I made were recorded for quality assurance so that employees will learn from this mistake and customer service will improve. More

I would recommend my friends,family to buy a vehicle here. I researched and came back five times. The staff here is Great and listen to your concerns. All can say is Thank you for my vehicle ! and the 2 here. I researched and came back five times. The staff here is Great and listen to your concerns. All can say is Thank you for my vehicle ! and the 2 individuals that helped me purchase my vehicle. I am not buying any place else but here! Thank you Roger and Ed ! More