Kendall Ford of Anchorage

AMAZING SERVICE EXPERIENCE I had taken my 2010 Explorer to Kendall Ford of Anchorage for a transmission problem a little over a month ago. This was covered by an extended warran I had taken my 2010 Explorer to Kendall Ford of Anchorage for a transmission problem a little over a month ago. This was covered by an extended warranty and the work was completed. Almost a month later I began having the same/or similar problem with the same warning lights coming on; only I was 78 miles from the dealership, in the middle of nowhere, with barely a phone signal. I called the dealer and spoke to my customer service rep, Jason Scott, and explained my situation. It was 430 in the afternoon. Within 2 hours 2 mechanics; Art Krymski and George Tauriainen, showed up with their tools. By 715 my car was fixed with NO CHARGE to me!!!! WOW...It is truly amazing to find this kind of customer service in any industry. I am very grateful for the staff at Kendall Ford . More

Service maintenance So I just bought a 06 ford freestyle n took it to kendall ford. I asked for a tranny drain n fill up only bcuz I did my research on this car.(cvt ) S So I just bought a 06 ford freestyle n took it to kendall ford. I asked for a tranny drain n fill up only bcuz I did my research on this car.(cvt ) Service advisors told me no they'll doing a full flush n charging me $300 n estimate it to be a 1 1/2 hr wait. Got me worry but I assume he knows so I went with it. Luckily the tech master worked on my ford n did the right things. Charged me $190 n i waited four hours on a express lube. More

Pricier than other dealers, cockroach in service lobby!!!! Dropped my vehicle off early (with appt) for diagnostics and am getting told probably won't be done by the end of the day. An appointment does not gua Dropped my vehicle off early (with appt) for diagnostics and am getting told probably won't be done by the end of the day. An appointment does not guarantee that your vehicle will be seen in a timely manner. Also the diagnostic costs 40 more dollars than other dealerships. The worst part was there was a COCKROACH in the service lobby. This state does not originally have cockroaches, and they have only recently been seen. Are they being transported via used cars from the states?? This cockroach was on the waiting couch. More

Horrible communication, poor customer service We scheduled a time/day to take our explorer (that we bought from them) in to get service. We were told that our vehicle would be ready for pickup th We scheduled a time/day to take our explorer (that we bought from them) in to get service. We were told that our vehicle would be ready for pickup the next day. Everything went downhill from there. The first excuse was that the part wasn't shipping on time. Then, once the part supposedly arrived, they never got the vehicle back in to fix it. They (Ross and the Service Manager) would not return calls nor would they call to update us on the status. Now, 10 days later, we still don't have our car. Ross said something about renting us a vehicle to use, but hasn't returned a phone call in 2 days to make good on that offer. DO NOT BUY A VEHICLE FROM KENDALL FORD. Once they get your money, they do not care about you. Terrible experience. More

down with KENDALL We bought a ford f350 from kendall. Up till we signed the papers, things we ok. maybe a little bit of pressure to pick a truck. Now after the sale We bought a ford f350 from kendall. Up till we signed the papers, things we ok. maybe a little bit of pressure to pick a truck. Now after the sale of the truck everything has gone down hill with Kendall. The biggest problem is the tittle and the lack of concern about getting it to us. This is one of 4 issuse we have had with them More

Dishonest Sales Don't be fooled about Cals now being Kendall and everything being better. Not true. They will waste your time, energy, and act like they are actuall Don't be fooled about Cals now being Kendall and everything being better. Not true. They will waste your time, energy, and act like they are actually doing you a favor when buying a 50,000+ vehicle. Craziest thing I have ever seen and will warn anyone I can and know to stay away. Go out of State, to another dealer, just don't go to Kendall Ford. I have purchased 10 new vehicles in the last 15 years. This was by far the worst experience. GM don't bother, I'm not going to call you to discuss as it would be more wasted time. You think way too much of your trucks and your price and it will be to your detriment later. Oh and by the way, you will experience friendliness until the deal does not go their way... More

Never return messages Took my truck in for a transmission fluid service and tire rotation with out an appointment since I had a spare vehicle, I just told them to call me w Took my truck in for a transmission fluid service and tire rotation with out an appointment since I had a spare vehicle, I just told them to call me when it was done. A few days later I got my truck back, unfortunately I didn't check the work at the dealership. The reason for my tire rotation was the back tires where wearing out faster than the front, pretty common. When I checked my tires the front tires with the better tread were still on the front. So I called the service department and left a message. No return phone call. The next day called my "rep" and left a message, no return phone call. Another day later I called the service manager and left a message with no return phone call. No one seems to answer there phone or return phone calls there. They don't seem to do the work they charge for either. More

Still just as bad as Cals if not worse service Be warned-they have one diesel tech and no matter what the service writer promises you, your truck may not get worked on the day scheduled. Scheduled Be warned-they have one diesel tech and no matter what the service writer promises you, your truck may not get worked on the day scheduled. Scheduled a 60000 service last Wed at 7:00. They promised they would have my truck back to me. After several calls to them and left messages for Ross and his boss Andy they finally call me back about 4:00 my truck had not even been pulled in yet. Ross said the purpose of an appointment is just to schedule a drop off time. So I drove to ANC picked up my wife from work. The next day they could not complete all repairs, the DEF tank needed to be replaced under warranty. I picked up my truck and Ross promised me that the parts would be in by late Friday and I scheduled the truck to be fixed on Monday. He assured me it would be completed no problem. I dropped my truck off, Ross told me not to worry it would be done. So I waited about and hour for there shuttle driver to take me to work. After work I began calling and leaving messages for Ross to call me with an update. He called me back at about 4 and told me my truck would not be done since the parts just arrived and his diesel tech decided it was too late in the day to work on it. I told him to find a solution to get me home. He called back awhile later and said they had a loaner car I could use. I called the shuttle driver at 4:20 and he said he had two pickups and then he would come get me. 2 hours later and the shuttle driver did not return another one of my calls. After many calls and messages to Ross they finally sent another service writer to pick me up. What a crap show they run. DO NOT take a diesel truck there. More

Oil Change Had a 1030 oil changed schedule, was told my truck was going into the bay at 1045...went back to check at 1145 and they said they were going to pull t Had a 1030 oil changed schedule, was told my truck was going into the bay at 1045...went back to check at 1145 and they said they were going to pull the truck in and put a rush on the truck. At 1245 I went back again to check and my truck had not been pulled into a bay yet and I was informed that they had lost my keys 2 hours before and never informed me. Was almost 4 1/2 hours before a simple oil change was done on my truck. Service department has very bad customer service and a bad attitude. I do not plan on coming back. More

Experts at bait and swap Be warned these people will take you for a scam. Illegal procedure called bait and swap an active program in the service dept. For the love of your o Be warned these people will take you for a scam. Illegal procedure called bait and swap an active program in the service dept. For the love of your own sanity do not go to Cal Worthington More