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Kendall Ford of Anchorage
Anchorage, AK
133 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 133 reviews
December 21, 2024
Here’s a short, impactful, and negative review for DealerRater.com, keeping it sharp and direct while conveying the seriousness of your experience: ⭐ 1 Star – Absolutely Horrible Experience, Stay A DealerRater.com, keeping it sharp and direct while conveying the seriousness of your experience: ⭐ 1 Star – Absolutely Horrible Experience, Stay Away! Our experience with Kendall Ford of Anchorage has been an absolute nightmare. We purchased a 2022 Ford F-350 Diesel in October 2023, only to discover a dangerous safety defect: when in 4WD, the truck violently pulls to the right when braking. This defect caused an accident with $16,000 in damages. Worse yet, the pre-sale inspection report noted this issue, but Kendall intentionally withheld it for over two months despite repeated requests. Management has been equally appalling: • JoMarie Sila (Sales Manager) avoided communication. • Jeff Toth (General Manager) ignored emails, refused to provide answers, and dodged accountability. • Grant Olson (Regional Manager) failed to intervene effectively. Our small family business depends on this truck, and the financial losses exceed $10,000 in verifiable costs, not to mention future insurance impacts and missed business opportunities. We’ve been met with empty promises, ignored emails, and complete negligence at every level. If you value honesty, safety, and accountability, STAY AWAY from Kendall Ford of Anchorage. This has been one of the most frustrating and costly experiences of our lives. Do not trust this dealership. Of General manager, Jeff Toth or sales manager JoMarie or Kendall ALASKA regional manager Grant Olson They will lie and give you the worst service I’ve ever experienced and 30 years of buying cars and trucks More
by Jason
Employees Worked With
JoMarie Sila sales manager or Jeff Toth general manager of dealership
December 21, 2024
Here’s a short, impactful, and negative review for DealerRater.com, keeping it sharp and direct while conveying the seriousness of your experience: ⭐ 1 Star – Absolutely Horrible Experience, Stay A DealerRater.com, keeping it sharp and direct while conveying the seriousness of your experience: ⭐ 1 Star – Absolutely Horrible Experience, Stay Away! Our experience with Kendall Ford of Anchorage has been an absolute nightmare. We purchased a 2022 Ford F-350 Diesel in October 2023, only to discover a dangerous safety defect: when in 4WD, the truck violently pulls to the right when braking. This defect caused an accident with $16,000 in damages. Worse yet, the pre-sale inspection report noted this issue, but Kendall intentionally withheld it for over two months despite repeated requests. Management has been equally appalling: • JoMarie Sila (Sales Manager) avoided communication. • Jeff Toth (General Manager) ignored emails, refused to provide answers, and dodged accountability. • Grant Olson (Regional Manager) failed to intervene effectively. Our small family business depends on this truck, and the financial losses exceed $10,000 in verifiable costs, not to mention future insurance impacts and missed business opportunities. We’ve been met with empty promises, ignored emails, and complete negligence at every level. If you value honesty, safety, and accountability, STAY AWAY from Kendall Ford of Anchorage. This has been one of the most frustrating and costly experiences of our lives. Do not trust this dealership. More
by Jason
Employees Worked With
JoMarie Sila ,Jeff Toth, Grant Olson
December 20, 2024
I'm contacting you because I'm very concerned about the Ford Bronco Sport and the situation I'm now in again with a broken down Ford Bronco that was sold to me from Kendall Ford of Anchorage. I bought my f Ford Bronco Sport and the situation I'm now in again with a broken down Ford Bronco that was sold to me from Kendall Ford of Anchorage. I bought my first Ford Bronco Sport in July this year and it had a powertrain malfunction in September with less than 4,000 miles on it. I was terrified when I was pulling off the highway and my bronco decelerated and died. I got my vehicle towed to Kendall Ford of Anchorage. The staff at the dealership were not helpful in getting me a rental car or assuring me my car was going to be fixed in a timely manner. I could not wait to get my vehicle fixed. I have a job that I need to go to pay for my very expensive vehicle. I instructed the dealership to buy back my vehicle so I could move on a get another ford bronco. They bought back my ford bronco and I bought another ford bronco in September. This Tuesday my new ford bronco broke down due to a powertrain malfunction. I'm in shock this even happened at 1,600 miles on my vehicle and shocked I'm in the same situation I was in September. I want a SAFE RELABEL VEHICLE. This is so beyond frustrating and disturbing to me that my second ford bronco broke down. I've been on the phone the last couple days with the dealership and no one is helpful per the situation I'm in again for a second time. No rental cars available until my car has a diagnostic. Are you kidding me??? I need a working vehicle so I can go to work and pay for my very expensive vehicle. Kendall Ford of Anchorage Service Manager gave me a lecture on how I need to find a way to get to and from work. I quote her "it's not our fault that your vehicle broke down, it wasn't manufactured here". She is extremely rude and not helpful at all. I need Kendall Ford of Anchorage and Ford to take ownership of this situation and fix it ASAP. I'm making a formal complaint with the State of Alaska Motor Vehicle Commission. I need help please. Thank you for your time. More
by Nicole F.
Employees Worked With
Manny and Josh
November 24, 2024
I received a safety recall from Ford. Kendall Ford of ANC said the earliest date available was 2 months out. When I finally got it in for the recall work (transmission reprogrammed), the Kendall Ford of ANC said the earliest date available was 2 months out. When I finally got it in for the recall work (transmission reprogrammed), the next day it started downshifting into 1st gear very hard and with a klunk. I called to get it back in I was told I was #30 in line for transmission work ant it could be up to 30 days before they can get me back in. The employees are very nice and apologetic but there is an obvious problem in the service department. More
by Dwmenish
Employees Worked With
Mike
March 07, 2024
Mr.Johnny Lane is my new friend. He has great communication skills and kept me informed on everything that was happening to my truck. Thank you communication skills and kept me informed on everything that was happening to my truck. Thank you More
by waltjr60
Employees Worked With
Johnny Lane
December 20, 2023
The worst communication I have ever seen within a company. Dropped my car off yesterday for a quick fix and then I called a day almost 2 days later to call for an update(they promised the quick fix, company. Dropped my car off yesterday for a quick fix and then I called a day almost 2 days later to call for an update(they promised the quick fix, not my assumption). I got no clear answer with no idea where my car is. Also whenever you call for a simple question, expect an I dont know, then get transferred to a completely different department and then get another I don’t know. Oh and the best part is they didn’t even give me a quote and expected me to wait longer than the 2 days I already have waited hoping they can finally do what I brought in my car for. I absolutely will not be recommending Kendall Ford and would never recommend them to anyone asking for a place to look for cars. They have been incompetent with terrible communication skills within their own departments as no one knows what’s going on ever. I asked why they don’t communicate or just walk over to the other departments. Their excuse was that they have many customers. YET somehow thousands of other businesses run with files and can LOOK UP cases and are organized. The fact they call themselves professionals is a joke. This is the most incompetent company you could ever have the displeasure to interact with. If I could give 0/5 I would. Any 5 star review they have is almost certainly a bot and not an actual customer. More
by Truth
Employees Worked With
Jo Marie, Amethyst, Ann, Tiana
December 20, 2023
I am so pleased with the folks at Kendall Ford. they took great care of me as I was experiencing. some warranty issues. the service provider took the time to listen to my concerns, I was extremely they took great care of me as I was experiencing. some warranty issues. the service provider took the time to listen to my concerns, I was extremely pleased with my over all service as they went above and beyond what was expected of them. I will definitely be back if something else arises More
by alaska6pac
Employees Worked With
Ashlynn
September 16, 2023
So I found a 2016 Toyota Tacoma I wanted on the website about 3-4 weeks ago. I went in and was told they could call me once it went through it’s check up they do. Got a call yesterday 9/14/23 from sales ma about 3-4 weeks ago. I went in and was told they could call me once it went through it’s check up they do. Got a call yesterday 9/14/23 from sales manager Trevor he called to let me know the truck should be ready tomorrow 9/15/23. Called Trevor back same day, had to leave a message. He calls back today saying truck should be ready and I told him that I was on his website last night and put in for pre approval. Trevor told me he would have his sales men Vember call to get my drivers Lic to start the paperwork. Vember calls and doesn’t know anything about the pre approval I was trying to get and try’s to convince me to come Down to the lot even tho they hadn’t picked up the truck, this was around 3pm 9/15/23, I tell him I would really prefer to get the pre approval before I come back down to the lot. I had already gave all Needed info for the for the pre approval online the night before. Then he texts that the truck is getting cleaned up and when can I be down to the lot? Even calls me “boss” at an attempt yo Make me feel important, I again advised in text at approximately 5pm 9/15/23 that I want to start with pre approval and reminded Vember that I had patiently waited 3-4 weeks for the truck to be ready and would like to complete pre approval. I was simply ghosted 3-4 hours later. I am writing this review in real time at 9:16pm 9/15/23. They clearly have enough business and don’t really care to actually help the customer in the way that they ask. I looked though the reviews and crappy customer service seems to be a BIG issue for them, not only on the sales floor but the service center as well. As someone who has owned his own business in the past I am very upset that one of the biggest dealers in anchorage is so hard on its community. Anchorage is small and word of this crap will travel and may not have a result immediately but if Kendal Ford continues on this way eventually karma will catch up! More
by Letstrythisagain2021
Employees Worked With
Trevor and Vember
July 26, 2023
can't thank them enough! !! Big Big shout out to Seth, his wife, Cody and the parts guy. I really appreciate that and your time and effort...Got us out of a bad situat !! Big Big shout out to Seth, his wife, Cody and the parts guy. I really appreciate that and your time and effort...Got us out of a bad situation. THank 😊 uuuuuu More
by craigyoung1961
Employees Worked With
Cody, Seth and parts guy
March 02, 2023
Brian has great customer service and was able to answer any questions and concerns I had. I have been to other repair places in the past but end up coming back here for service for the comparable pricing any questions and concerns I had. I have been to other repair places in the past but end up coming back here for service for the comparable pricing and customer service. I have no regrets. More
by maryksoldin
Employees Worked With
Brian,
