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Kendall Dodge Chrysler Jeep Ram - Service Center

Miami, FL

4.3
3,634 Reviews

3,634 Reviews of Kendall Dodge Chrysler Jeep Ram - Service Center

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October 20, 2021

I feel very confortable with all employees working in this dealership because the attention is excellent More

by Carlos e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos,Victor
Oct 21, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

October 19, 2021

Service has definitely improved over the past few years. Everyone was very nice and professional. More

by jensworld73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

October 19, 2021

On Friday of last week I was at the deeler sw 137 ave to do an oil change service, I arrived at 8:20 a.m. and I had to take the car at 11:00 a.m. without service, a procedure is not followed. Arrival is for More

by kendeysanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Stuart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for taking the time to bring this to our attention. We know how valuable your time is and would like to apologize for any inconvenience that you have experienced recently. Please allow us to work with you to turn this situation around. If you can include your name, contact information, and any areas of concern to social@kendalldcjr.com, we will have a team member speak with you directly to help. Hope to hear from you soon.

October 18, 2021

This dealership staff members are all do not care...#scamer#lies#over charge. The only good service is when your buying a car and the still xxxx you on that. More

by shorn2940
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Stuart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager of service suck xxx
Oct 16, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for providing us with feedback. We are very sorry that you feel you had an unfavorable experience with us recently. We always pride ourselves with making sure the customer is met with courtesy and their service is efficient. If we have failed to meet your expectations in any way, please let us know and together we can make it right. Please include your contact information to social@kendalldcjr.com so we can have a team member speak with you directly to resolve any issues. Hope to hear from you soon.

October 18, 2021

The customer service at this establishment is much more than excellent. Thank you for your care. More

by CAPPAREJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Bean
Oct 18, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

October 16, 2021

As always amazing service from beginning to end. Service is reliable and efficient. Ver pleased with all staff members. More

by vazquez.ulises7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

October 16, 2021

Everything was as says per the agent in time matter. Agent was very kind and gentle. More

by Yoandy Yera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

October 13, 2021

I took my vehicle for a oil change service, and I was told my vehicle will be ready in about 1 hour and a half. I was there for 3 hours! The service advisor told me after about 2 and a half hours of been More

by MAGP80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember his name
Oct 13, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

We apologize that your wait time was longer than anticipated and that you did not receive 100% customer satisfaction. We certainly understand the value of your time and keeping a schedule. Please feel free to submit your contact information to social@kendalldcjr.com so we can discuss further with you how we can resolve the matter together. Hope to hear from you soon.

October 13, 2021

The service advisor was prompt, courteous, and knowledgeable. I was called and given updates on the progress of the repair, and that’s all one can ask of a service department. More

by Jac 2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
Oct 14, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

October 13, 2021

Took my car for a simple fix, got it back a month later. Terrible Service More

by John Santin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Stuart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew
Oct 14, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

We sincerely apologize that you were not fully satisfied after your recent interaction with our service center. We always want to make sure that every time you leave our sales and service centers you are happy and feel welcome to always return. Please provide your contact information to social@kendalldcjr.com so we can speak with you directly to gain a resolution. Hope to hear from you soon.

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