Kendall Dodge Chrysler Jeep Ram - Service Center

I scheduled my prepaid service online in advance. My appointment was at 1130 am on sunday. Once i arrived the first person that assisted me put my car in line with a number tag on the roof. All good unt appointment was at 1130 am on sunday. Once i arrived the first person that assisted me put my car in line with a number tag on the roof. All good until 3 minutes later when a lady ( don't remember her name, just that she has pretty eyes) approached to me to tell me that the service would take way more than 2 hours and asked if i had somebody to pick me up while the service was done. I got upset. It is unacceptable to schedule and pay in advance for a service and then arrive and receive that notice, just like if your time has no value at all. Well, i stepped into the office and spoke to 2 different agents inside and complained about the way i has treated. One of them even suggested me to go and talk to the mechanic to ask him to expedite my car service( as a favor i guess). Then i got really upset, this city is becoming a banana republic so rapidly... Well, after about 10 more minutes it seems somebody made a call or took action because the same pretty eyes lady came back with a totally different attitude and my car was serviced less than an hour later. Now, my question is: Why do i need to complain and claim you guys to honor your promises. How is it possible that after my complain my truck was taken in and out totally serviced in about an hour??? Was that really true that there was a delay in the services? or is it just that you guys don't feel like to go work properly on Sundays??? Don't you forget that the reason you have a job is us, customers. thanks and i hope somebody reads this inputs. God Bless More

Great service very helpful and explained every details of my issue with my jeep. My service advisor Hugo was very friendly and helpful my issue with my jeep. My service advisor Hugo was very friendly and helpful More

Felipe is my service writer and he is AMAZING ! I love Kendall Dodge ! The Christmas music is too loud though. Those poor souls that have to work there for long periods of time. Kendall Dodge ! The Christmas music is too loud though. Those poor souls that have to work there for long periods of time. More

Took too long to do an oil change and costumers that arrive after me for the same service left almost 30 min before me .. then the representative was rude and confrontational when I complained for the d arrive after me for the same service left almost 30 min before me .. then the representative was rude and confrontational when I complained for the delay More

Muy buena atención y muy buen servicio. Sus empleados son muy diligentes y pacientes al tratar al cliente, tienen mucha calidez humana muy diligentes y pacientes al tratar al cliente, tienen mucha calidez humana More

Very nice experience super professional they return my car more clean 100% recomended was Amazin car more clean 100% recomended was Amazin More

Great service and excellent personal that make you fill at home. Will be back and recommend to my friends. at home. Will be back and recommend to my friends. More

I love this dealer! Paula Bean is exceptional and knows her stuff! They’re always fast to get my oil changed and make your stay very comfortable with snacks and drinks in waiting area her stuff! They’re always fast to get my oil changed and make your stay very comfortable with snacks and drinks in waiting area More

Roughy my car to check the radio and a warning sign I Roughy my car to check the radio and a warning sign I was getting. The radio was replaced but the warning sign was never checked. After mentioning ag Roughy my car to check the radio and a warning sign I was getting. The radio was replaced but the warning sign was never checked. After mentioning again to the service advisor, he gave excuses on why the warning sign was showing up. Instead of passing the word to the mechanic to revise it. After leaving the dealer in fact the radio was changed but the warning light was still there. Sales rep wanted me to trade my car for newer model in the same dealer, but after dealing with this kind of service I will gladly take my business elsewhere. More

Good service and good advisor to work in car and services at all really good a at all really good a More