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Kendall Dodge Chrysler Jeep Ram - Service Center
Miami, FL
2,976 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,976 Reviews of Kendall Dodge Chrysler Jeep Ram - Service Center
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February 19, 2021
Customer Service at the car service Dept was horrible. I was referred to three different people before an individual with the wrong attitude addressed the reason for the visit: just pick up my Jeep. Initial was referred to three different people before an individual with the wrong attitude addressed the reason for the visit: just pick up my Jeep. Initially, this individual had the wrong attitude. His attitude changed a bit eventually and tried to be helpful it took another 25 minutes to retrieve the car. They claimed it was blocked by other cars in service. Obviously, I will never be coming back here. More
by Plopez007
Employees Worked With
Did not get a name
February 08, 2021
I have a 1 year old Grand Cherokee which has an electrical problem. I have taken it to Kendall Jeep 3 times, (sometimes waiting for a week before they even look at the car). They were not been able electrical problem. I have taken it to Kendall Jeep 3 times, (sometimes waiting for a week before they even look at the car). They were not been able to correctly fix the problem and after the 3rd time the problem started again within 2 days. The 4th time, I decided to take it to Dadeland Jeep instead and within 3 hours they found and fixed the problem. I will not be taking my Cherokee to the Kendall Jeep dealership again More
by jp
Employees Worked With
paula service advisor
October 02, 2020
I towed my vehicle on Monday the 28th to Kendall Dodge Chrysler Jeep Ram located at 13355 SW 137th Ave, Miami, FL 33186 service area where my wife and I were attended by a service advisor, real chill this Chrysler Jeep Ram located at 13355 SW 137th Ave, Miami, FL 33186 service area where my wife and I were attended by a service advisor, real chill this person laying back in his chair seems like being on his break time instead of actually working. Anyway, after we provided him with our vehicle description and issue (Bad Battery and Electric problem while starting up the car using the keyless start button) he then told us to locate someone with a “Blue Shirt” to tell us where to drop the car from the tow truck instead of getting on his feet and locate the person for us (current and potential future clients). After having to locate the guy with the “Blue Shirt” which was super rude, the guy dropped our vehicle in the very last parking spot available which got us to think that these people were not going to check the vehicle anytime soon. This happened on Monday, a few days went by without receiving any notifications from the service advisor regarding the status of our vehicle after they told us they will get back to us within 24/48 hours, well, it has been more than 72 hours without any feedback providing the outcome of a diagnostic test that I shouldn’t be paying in the first place, this is like the 4th time we take our car to this dealer and every time we have a bad experience. I had to contact the supposed "Service Manager" who was polite and managed to address our concern to have the car looked at on Thursday but unfortunately provided us with nothing new but the same information that was provided to this dealer (service advisor) when the car was first brought in (Bad battery and Electric problem) on Monday. As clients, we don’t see ourselves buying any other cars in this dealership as it is always a nightmare to deal with the service department when we need anything done. We managed to get our car back today Friday after being the whole week in the dealership service area with a bad battery, frustrating and ridiculous the service provided here, I DO NOT Recommend this dealer from now on, I'm taking my vehicle to tire kingdom or some other shop. If it took this dealer a whole WEEK to work on a vehicle that supposedly only had a bad battery...I don’t want to imagine other customers coming with bigger issues, what a shame More
by Wheeler
Employees Worked With
Carlos Blanco and Miguel Obregon
August 04, 2020
Bad Service They never answer their phones, Took in a van for oil change and check up, two weeks later we are still waiting. They offer horrible customer service They never answer their phones, Took in a van for oil change and check up, two weeks later we are still waiting. They offer horrible customer service, I will never bring another vehicle to them again. No one cares. No one calls back, no one answers the phone. Horrible service. More
by unsatisfied
Employees Worked With
Answering machine
December 05, 2019
I've been buying cars fromMike Barcelo for the past 3 I've been buying cars from Mike Barcelo for the past 3 years. Very good place to buy cars for the better price. Mike Barcelo is an exceptional sales I've been buying cars from Mike Barcelo for the past 3 years. Very good place to buy cars for the better price. Mike Barcelo is an exceptional sales man. I recommend More
by ileana cabrera
October 24, 2019
Worst customer service I see on my life SERVICE DEPARTMENT ! The worst service department in Miami , no technicians availables for diesel engine , 5 days to run the scanner , the service representative never ans The worst service department in Miami , no technicians availables for diesel engine , 5 days to run the scanner , the service representative never answer the phone , they return my car after 6 day with no battery , 30 minutes waiting and I need to help the guy to connect a battery buster and start my truck He don't have clue how to do. The tire pressure system stop running after they reset the computer , the answer was used the car until star to work again , after 4 days I still waiting , they deny any responsibility. No respect for the customer. More
by zanardimar
Employees Worked With
Carlos Alvarez
September 10, 2019
Outstanding Express service Mr. Jorge Del Pino, Service adviser makes a huge difference in this business for the outstanding express service. My vehicle got maintenance really fa Mr. Jorge Del Pino, Service adviser makes a huge difference in this business for the outstanding express service. My vehicle got maintenance really fast. You don’t see this type of service these days. I bought future services for convenience. Thanks so much! More
by Jeep owner
Employees Worked With
Jorge Del Pino
August 27, 2019
It was as always “ EXCELLENT “ When I had to comply with the CHRYSLER guidelines regarding to oil change and 16 points check, I did not doubt it... I took my CHRYSLER pacific to tha When I had to comply with the CHRYSLER guidelines regarding to oil change and 16 points check, I did not doubt it... I took my CHRYSLER pacific to that place knowing in advance that I was going to find the most professional and nice people I have never dealt with in my experiences as owner of Chrysler products. More
by Fercho
Employees Worked With
Paula, Miguel Obregón, and the service Manager Tony
February 15, 2019
The Repair Shop Is First Rate I have had my truck serviced at this dealership for several years. They always are prompt and professional and they can be counted on to repair my tru I have had my truck serviced at this dealership for several years. They always are prompt and professional and they can be counted on to repair my truck in a way that pleases me. Which is the reason that I have returned to them through the years. More
by Rob Donn
Employees Worked With
Pepe
November 15, 2018
Service call Was assisted by Nelson Mazariegos. Extremely thorough and professional. Very informative and assisted me with my next service call. Highly recommend Was assisted by Nelson Mazariegos. Extremely thorough and professional. Very informative and assisted me with my next service call. Highly recommend Mr. Nelson Mazariegos on your next service visit. More
by Collado
Employees Worked With
Nelson Mazariegos
