Kendall Dodge Chrysler Jeep Ram - Service Center

Dropped off the car, and it was Ready within 2 hours , although they said it was for next day. They also checked a recall for me. Very nice and professional. although they said it was for next day. They also checked a recall for me. Very nice and professional. More

When I got there, I was a bit lost and didn’t know where to start. I decided to go inside and wait at a counter until someone came over. When they did, they were super helpful and answered all my questions to start. I decided to go inside and wait at a counter until someone came over. When they did, they were super helpful and answered all my questions right away. They took my keys and went out to my car to scan the VIN. They came back inside and explained everything in detail. They even led me to a cozy waiting area where I could grab a drink, a snack, and some coffee. Overall, I had a great experience with the staff and the place. The staff was super friendly and the place was spotless! More

People were great but the express lane for and oil change had me there for close to 3 hrs change had me there for close to 3 hrs More

Great service took care of all concerns that I had thanks to Carlos crew at Kendall Dodge to Carlos crew at Kendall Dodge More

Good service , fast in and out. Get attended quickly. The fast lane is a good idea Get attended quickly. The fast lane is a good idea More

I haven't received any updates about my vehicle. ...2 days in the shop, waiting for a call. ...2 days in the shop, waiting for a call. More

My experience every time I walk in the door is poor. Parking lot is poorly configured for customers. There is no flow, no assembly line like other dealerships, usually only one person on hand to greet y Parking lot is poorly configured for customers. There is no flow, no assembly line like other dealerships, usually only one person on hand to greet you ONLY AFTER you've gotten out of your vehicle and gone looking for someone for several minutes watching employees run around frantically. Signage is poor. People don't know if they should sit in their car, get our of their car, wait by the door or whether they should go inside to find their service rep. People rushing around, no one asks you what you need or if you've been helped. Complete chaos and it is very disappointing considering the volume of cars coming through for service daily and what I paid for my vehicle. And let's not talk about how many service related repairs can only be done for a limited number of hours per day so you are forced to take time off from work to bring your car in during morning hours bc the majority of the day, mechanics can only do oil changes and rotate your tires. People are frustrated and don't want to be there, employees included. Too much growth, not enough people and resources to run a smooth operation. My honest opinion, making a margin is more important than customer service. After two Jeep Grand Cherokee Overland's, I think this is the last Jeep for me. If I'm going to pay for a nice car, I expect white glove service. My only positive comment relates to the attention I received from my service person, Eyelin. She was lovely on and top of her game. Thank you, Eyelin. More

Great attention and excellent costumer service. I buy all my cars with them. Really happy I buy all my cars with them. Really happy More

Paola make a huge difference in your dealer Very professional and customer service oriented Definitely the reason I go there professional and customer service oriented Definitely the reason I go there More

Customer service with great attention and education, with technical knowledge so you can use it whenever you need it. technical knowledge so you can use it whenever you need it. More