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Kendall Dodge Chrysler Jeep Ram - Service Center

Miami, FL

4.4
2,977 Reviews

2,977 Reviews of Kendall Dodge Chrysler Jeep Ram - Service Center

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September 21, 2021

Very poor quality service. Unfortunately I Keep going back for the same issue over and over. More

by Ronald Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Stuart
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2021

Very helpful and honest. They were able to properly evaluate my issues and confirmed that it was covered under warrantee. Spitzer Dodge told me that my issue would not be covered and sent me on my way. More

by unknown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Sep 21, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

September 20, 2021

Excellent communication and process to deal with the defect on the vehicle. They provide transportation same day vehicle was dropped for service no questions asked. More

by robinson_agosto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Lagares
Sep 21, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

September 18, 2021

Everyone is so kind. We always receive excellent service. Always get a great value with service. More

by ckitchen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2021

Service department was right there to help with my needs and were very courteous while work was being done to my truck More

by dusky1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember the woman's name right now
Sep 21, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

September 14, 2021

Matthew was awesome. He was very informative, knowledgeable and was able to help me with my ram. More

by ROLYPOL222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew
Sep 21, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

September 13, 2021

I needed to wait 3 hours for an oil change. My appointment was at 10:30. I left the dealer at almost 2. More

by ATORRES19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of the name but my service person was awesome.
Sep 21, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case. Please know that this has been forwarded to management. We thank you for your feedback.

September 11, 2021

Great service thanks 🙏🏻 My car was fixed fast and quick. Thank you thank you .... great service. Fast service Great service thanks 🙏🏻 My car was fixed fast and quick. Thank you thank you .... great More

by Mels83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

September 11, 2021

The worst service ever: I brought my car in for a wheel stabilization issue (the car felt like bouncing at slow speeds). The service manager made me pay almost $200 for only a tire balance and oil change. More

by ALFREDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
VERY LOW QUALITY TECHNICIAN AND SERVICE MANAGER
Sep 21, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case. Please know that this has been forwarded to management. We thank you for your feedback.

Sep 22, 2021 -

ALFREDO responded

You should immediately refund me for the job not been done. Goodyear has all the inspection logs proving that my Jeep tires were still badly off balance after your apparent service. One more bad thing, the day I brought the Jeep in for service at your shop, the management attempted to sell me more than $1,200 worth of repairs to solve the tire issue. Look at the records. Conversely, Goodyear did not find anything wrong with the parts that your management was pressing me for changing them. This is like a fraud. I hope that you will take an immediate action to refund me. If this won't happen, I will definitely warn whomever needs an advice about your dealer service department. Truly, Alfredo Procoli

September 08, 2021

A lot of fooling around, employees being loud. Not a very professional environment. Oil change took 2 hours. The few times I’ve gone there, I never get any updates on the progress of my service. Will go to p More

by ACOUCEYRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Kendall Dodge Chrysler Jeep Ram responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case. Please know that this has been forwarded to management. We thank you for your feedback.

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