Kendall Auto Mall

Nightmare! Brand new 2017 Chevrolet Truck wreaked on lot! My brother bought a brand new 2017 Silverado Z71 Truck. Took the truck back to dealer after only owning the truck for 1 week to get the glass tinted- My brother bought a brand new 2017 Silverado Z71 Truck. Took the truck back to dealer after only owning the truck for 1 week to get the glass tinted- was told that the tinting was done on site. Later came back to find that his truck had been wrecked and the truck was taken off site- out sourced to a private company- where apparently the accident occurred- no witness- basically a hit and run! Edmark in Nampa said they would fit the smash back panel of the truck, but would not find him another 2017 Silverado. Now his is suppose to take back his now damaged truck that was not suppose to go off the lot! Shame on them for not correcting this issue in a very simple way! Now his has an Attorney- this is ridiculous - simple solution- replace his brand new truck with another brand new truck. More

Beyond expectations Best purchasing experience ever. From the first call inquiring about the Silverado 3500 I was interested in. Talked with Sarah Farinsky , She more t Best purchasing experience ever. From the first call inquiring about the Silverado 3500 I was interested in. Talked with Sarah Farinsky , She more than answered my questions , she sent me a video of the truck I was interested in. Really great! I chose to purchase the truck, living near seattle I scheduled a flight over. Sarah texted me soon as I departed the plane and promptly picked me up as soon as I got up front. We went to the dealership where everyone knew I was driving back as soon as the purchase was made. Great expedition of the sale, when all paperwork was done we went over the truck. Sarah was very professional and knowledgeable of my truck. It was ready to go full of fuel and even bottled water and cookies on the console. More

Don't bring in your trade.. I'm not sure how anyone, especially a single mom is supposed to buy a car here. $2,000 over book "no budge" prices might be doable if they would make I'm not sure how anyone, especially a single mom is supposed to buy a car here. $2,000 over book "no budge" prices might be doable if they would make up for it and give you a fair deal on your trade, but my initial evaluation on my trade was $1500 under book, and $3500 less than my last trade evaluation (at Lithia-Thanks Guys!). My car is not a junk heap. All scheduled maintenance has been performed. No accidents. NO french fries in the floorboards, never been smoked in.... And its full of spiffy hard to find features like navigation, bluetooth, DVD system. Oh and it's PAID OFF, so no expense in having to pay off lienholders, wait for titles, etc. It has high miles but all freeway, and alot less than a similar less spiffy model on their lot. After an hour of haggling and my kids getting ready to explode, they finally came up as much as fair trade value, but that's still not "fair" if the vehicle I"m looking at is overpriced. It was a very frustrating experience. I can assure you, I will NEVER waste my time with this lot again. This was my second experience with Edmark. My first was in 2012 when we went in to look at another vehicle, which was also priced $2000 over book. We were paying cash. They had no wiggle room, and said if we didn't like their prices we could go somewhere else. We walked over to Dan Weibold and paid $2k under book for the beautiful ride I drive today. I do have to say, this "no haggle-best-price" racket is a joke. Dealer gets two stars because they DID have the best sales guy I've ever dealt with. His name is Tim Crowley and if you DO have the financial means to swallow an extremely bad deal, he is the guy to go to. He dealt wonderfully with me and my pissy-ness about the bad deal I was getting. He was great with my 4 and 5 year old, who I am pretty sure are the most terrifying things ever seen on the Edmark Showroom floor. Great GREAT guy working for a terrible organization. Wish I could give 5 stars just for his professionalism. More

Service department rip off. This dealership has lost my business, vehicles are over priced to buy and service department is ripping people off marking parts up 100% over their co This dealership has lost my business, vehicles are over priced to buy and service department is ripping people off marking parts up 100% over their cost and wanting to replace parts that aren't completely bad yet so they can charge you for that part at a inflated cost! More

Don't trust their inspections on used cars Traded my 2004 Dodge Diesel Ram 2500 with 215k miles for a 2012 Nissan Rogue with 58k miles. Felt the trade in value was too low. Finally, settled at Traded my 2004 Dodge Diesel Ram 2500 with 215k miles for a 2012 Nissan Rogue with 58k miles. Felt the trade in value was too low. Finally, settled at $9500 trade in value for the amount of miles and repairs that I stated up front. I did not hide any details. My salesman told me and my wife that the Nissan passed a 120 point inspection. We test drove the car twice and did not notice any problems. We completed the deal on 7-20-16. I signed all the paperwork, and retrospectively I shouldn't have signed the “sold as is” on the Nissan. Here is why: The next day I started to hear a different noise from the front of the car during a cold start and also in slow acceleration. After a minute, the noise would go away. Five days later, I became more concerned that this noise was transmission related. I checked the transmission dip stick and couldn't detect a single drop of oil on the dip stick. I called my salesman immediately to make sure my complaint was known, and asked for answers. I took my Nissan to Dave's Quick Lube in Nampa, two technicians inspected and detected no leaks, but verified the transmission had little to no oil. Filled the transmission full, and then the next day the oil leaks showed up. Took the Nissan to Bronco Motors next door to Edmark because at this point I wouldn't trust Edmark to know how to check the transmission oil or even how to check air in a tire. They have shown that they didn't fully inspect the vehicle as stated by the salesman. The leaks were never found by them, either because of poor quality inspection, or because they never filled up the fluids to see if there was a leak. Can't have a leak if it's empty. After spending several weeks trying to come to a resolution, I finally had to take matters in to my own hands, get written statements for the Quick Lube employees, and then demand some sort service recovery. The used car Manager finally apologized for my troubles, said he would cut me a check for a full transmission service cost at the 100k mile mark to be performed at Bronco Motors (Good thing because I couldn't and wouldn't trust Edmark to do any quality work). I was going to give Edmark a 2 star rating for some sort of service recovery, but on the day I was told to come pick up my check, it wasn't ready. Mind you, I didn't show up bright and early, this was a little after 1:00 PM, I was then told to come back once again after 3:30 PM and then the check would be ready. So after making an additional trip, I finally received the check. I decided that any place that can screw up service recovery attempt isn't worth even a 1 star rating. I picked up the check on 8-12-16. It took that long to settle this. In hind sight, never buy a used car from Edmark. If you do, have your own certified mechanic inspect it or at the very least check the fluid levels yourself. Never buy a car without some sort of 30 day guarantee. After all, Peterson and many other car dealers will cover their cars with a warranty because they truly know their cars have been inspected. Buyer beware! Oh, and they are still making a killing on the deal even after all of this, they have my truck listed for $21,000…makes you wonder if they truly did all of the repairs that I told them needed to be done. Makes me sick in my gut knowing someone is going to buy that truck and still be in it for another $5000 in repairs. So sorry to the person who makes that deal with Edmark. More

Customer Service Drove in for service,oil change. Called before hand and advised 2 hours. Great. Pulled in . Not greeted. Got out and a young kid directed me to the se Drove in for service,oil change. Called before hand and advised 2 hours. Great. Pulled in . Not greeted. Got out and a young kid directed me to the service desk. Cool. No one looked up or greeted me and I'm not even sensitive. So I stood there and attempted mental telepathy which only caused the bald guys head to wrinkle a little. So not knowing how to communicate I left. So I got great customer service at Einstein Oilery. 8/10/2016 Edmark Chevy. More

Salesman Experience? My wife drove out to the Nampa Lot this morning to test drive a car we located last night on their website. My wife met and talked to Jason - "The Sal My wife drove out to the Nampa Lot this morning to test drive a car we located last night on their website. My wife met and talked to Jason - "The Salesman". Even before they looked at the car, he asked about monthly payment we were looking at, a very reasonable number was given and he flat out said that his cars were "too-much money for someone like you". The car we were looking at was around $27,000, not sure how this guy knows about our finances without even picking up a pen, seems like he has NO INTEREST in selling cars. I have shopped at Edmark in the past, but will not again if the Salespeople are like this now, this guy was very RUDE and DISRESPECTFUL. More

Bought a new 2016 SRX sight unseen from Eugene, Ore. Car arrived almost out of gas, scratch on front left fender, light rust onmchrome by windshield. They offered to repay $34 for gas. Worst permanent da Car arrived almost out of gas, scratch on front left fender, light rust onmchrome by windshield. They offered to repay $34 for gas. Worst permanent damage from Edmark / Nampa 11 decal letters. Detail shop can't remove glue marks on tailgate. Sale was fine but now follow-up details badly lacking. Probably out $300-500 for paint job after spending $110 on detail shop.very disappointed. John B More

purchase experience On Monday May 9th,2016 we purchased a 2013 YukonXL Denali. The experience started out ok and the time from start to finish was not to bad. we put $4,0 On Monday May 9th,2016 we purchased a 2013 YukonXL Denali. The experience started out ok and the time from start to finish was not to bad. we put $4,000 down and we owned our new family Yukon until we went to use the DVD player, that was a big part of the decision making. We got home and noticed it didnt work and thats when the total kaos began. The salesman who lived around the corner picked up the vehicle at our home and deove it to the dealership to investigate and resolve the problem. Needless to say 5 days later we still dont have the vehicle we paid for and a whole lot of dishonest run around and many different stories about what is going to happen or not. I wanted my money back and wanted to get another vehicle possibly. I was hung up on by the sales associate. I was told thru many texts that is is being resolved parts are coming and it will all be ok and the car would be returned no later than Saturday May 14th. No call no vehicle. The story continues as it was to be detailed because it was not and to recieve a special Xzylion coating, five days later the vehicle still has not had either of these things done. We could of had our vehicle the whole time to drive as it is something we paid for. Lastly my wife finally called and talked to a manager about our situation and nobody knew anything about it nor had they been informed of our situation until our phone call today. Really upsetting that we have been treated this way for nothing of our own doing except for putting trust in a reputable dealership we thought. NOT THE CASE AT ALL. I WOULD NOT RECOMEND THIS DEALESHIP TO ANY ONE. TO MANY SECRETS. This has been a very bad experience and is still is not resolved I will be doing an edit to this review to let everyone know the out come when we show up on Monday morning to talk to the bosses hopefully a resolution will be the 2nd part. Very unsatisfied buyer to put it lightly this is the nice story of what I rrally wanted to say. Mr. K. Shannon More

Always treated with fast and friendly service Everyone is always great about making sure my needs are taken care of and I'm quick to get in and out!! Marcy is always on top of everything going on Everyone is always great about making sure my needs are taken care of and I'm quick to get in and out!! Marcy is always on top of everything going on with why I'm there. More