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Kendall Auto Mall
Nampa, ID
412 Reviews
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Showing 412 reviews
January 30, 2019
Extremely Disappointed and Mad Extremely mad and upset. My husband and I have been working with the financing team for 2 days for the car we wanted. We had Co-signer coming in tod Extremely mad and upset. My husband and I have been working with the financing team for 2 days for the car we wanted. We had Co-signer coming in today and even a good down-payment. We woke up to the car being sold to someone else. Thank you for dinging our credit. I own a Business and can't even imagine doing this to someone but I can tell you that EVERY PERSON I talk to through out the day will hear about this and will definitely be advised not to do business here. More
by Fraizer73
Employees Worked With
Joey who was great, finance team
January 02, 2019
Excellent Experience I recently purchased a new truck from DJ Nelson at Kendall in Nampa. DJ was professional, very knowledgeable, and extremely helpful throughout the ex I recently purchased a new truck from DJ Nelson at Kendall in Nampa. DJ was professional, very knowledgeable, and extremely helpful throughout the experience. He was upfront about everything and worked with me to get the best deal possible. It was refreshing to work with a car salesman that was honest and upfront and there were no surprises or "gotchas" during the closing process. Highly recommend giving DJ at Kendall an opportunity to earn your business...you won't be disappointed. More
by JBBOISE
Employees Worked With
DJ Nelson
November 14, 2018
Don't care to answer questions asked My initial inquiry was answered so dismissively and so half-hearted that I am certain that you don't care enough for my needs to be worth dealing with My initial inquiry was answered so dismissively and so half-hearted that I am certain that you don't care enough for my needs to be worth dealing with. Rather than finding an answer you threw up your hands and recommend I search your website for a different vehicle than the one I wanted to know about. It is only a few hours after a supervisor contacted me and heard my dissatisfaction that you got me any answer at all. We will never make an amiable deal that way. I have no desire to do business with someone who prefers dismissive excuses to actual answers. Bottom line, somebody at your organization listed it for sale. No pictures no price. I inquired, you didn't care. If only a device existed that people carried with them capable of taking pictures and emailing them. Perhaps in the future scientists will develop such a device . If only you had prices for the things you want to sell rather than putting potential customers on the back-burner for days on end or indefinitely and steering them to vehicles they weren't interested in in the first place. If only you cared without a supervisor's intervention. You have had plenty of time and chances to convince me to come in and give you my business. In the end you've merely convinced me that you don't want my business and you don't deserve anyone's. Customer service matters, a drive to go the extra mile, particularly when you're price is not outstandingly low. In that regard you have failed tremendously. More
by Haunting_dw
Employees Worked With
Tim
March 19, 2018
Simply the worst.... Now they won't even take my calls When I first learned that Kendall had purchased Edmark, I knew that it was potentially going to be a bad thing. And it was. But it's much worse than When I first learned that Kendall had purchased Edmark, I knew that it was potentially going to be a bad thing. And it was. But it's much worse than I imagined. From sales to service, Kendall has ruined it all. This is my story... SERVICE: My truck displayed a check engine light and put itself into low power mode one early morning on the way to work. Low power mode forced me to clear the light to get the truck the rest of the way to work. Upon arrival at the Kendall Service Dept. they were unable to pull a code for the engine light and ended up replacing a $900 motor mount, assuring me that would fix my problem. It didn't. Two days later it happened all over again. Rather than fix it, I chose to sell. And when I was cleaning out my truck for the sale I discovered some recall paperwork that was sent to me in the past that I simply needed to keep in case this exact problem ever developed. It did, obviously, and the letter arrived so long ago that I didn't remember it. And neither did the service dept.. So I spent $900 on a repair that I didn't need. And when I called to try and make this right they couldn't be bothered to take my call. SALES: This place used to pride itself on straight-forward deals with no hassle or negotiations. This is your price, take it or leave it. Not always the best way to buy a car, but sometimes you just don't have time to play the game that comes with car buying. Except now they tell you that's the policy, and the games go on anyway, making it the worst possible way to buy a car. In my case, I simply wanted the price for my trade that the Kelley Blue Book said I deserved. Not the high price, just the fair price. And they came in low. So I reiterated that I simply wanted the fair price that the book publishes, and they actually went lower. And they never would put the price of the car that I was looking at into writing, so I moved on. Long story short, I went down the street to Peterson Chevrolet where I was in and out in a couple of hours, I received the fair price for my trade that I was looking for without any hassle, and I got a fair price for the car that I was looking for. And you should do the same. THE MORAL TO THIS STORY is simply this: Peterson Chevrolet, just a few miles down the road in Boise, will treat you fair and respect your time. And you can't run away from the criminals at Kendall Auto Mall fast enough. Lest you just want to hang around and let them mug you while distracting you with cookies. Caveat emptor. More
by K9NSP
Employees Worked With
Ray in Service, Scott Larsen in Sales
July 18, 2017
wow. just wow By far the best car buying experience we have had. The sales man took the time to listen to our needs and wants for my wife's car, but he also went t By far the best car buying experience we have had. The sales man took the time to listen to our needs and wants for my wife's car, but he also went the extra mile and worked with us to trade in our other vehicle and we walked away with 2 newer vehicles. Definitely a must if you are car shopping! More
by adam112
Employees Worked With
matt bishop, norm puga
July 08, 2017
Quick, easy, simple!! Kris was wonderful! He stayed with us, was honest, calm and up-front. We will shop here in the future because of the service we received. Kris was wonderful! He stayed with us, was honest, calm and up-front. We will shop here in the future because of the service we received. More
by Toni Brinegar
Employees Worked With
Kris
June 04, 2017
They made me feel like a family member I was so impressed with the Kendall Super Store in Nampa. Everyone I came in contact with from the salesman to the finance person was so kind. They I was so impressed with the Kendall Super Store in Nampa. Everyone I came in contact with from the salesman to the finance person was so kind. They explained every detail to me so I wasn't "blindsided" by any surprises. I really felt like they took an interest in my needs, like I was part of the family. They found the perfect car IN MY PRICE RANGE!!! It's not often that you can walk on a car lot with a price in mind and actually leave a little better than you planned. Thank you Kendall!!!! I won't go anywhere else! More
by Rebecca Blewett
Employees Worked With
Salesman, Data Processor and Sales Manager
June 01, 2017
Won't go anywhere else! I have always dreaded the new car experience due to high pressure and fear of being taken advantage of. This is my second experience with this dealers I have always dreaded the new car experience due to high pressure and fear of being taken advantage of. This is my second experience with this dealership and I no longer have anxiety about the new car experience because of the dealerships philosophy. Andrew, the salesman and Norm, the sales manager, are fabulous! Great service and very knowledgeable. They made me feel like I was family. Fast speedy service. Thought of things I wouldn't have thought to ask. Love the truck, love the dealership and my salesman. Oh! ...and free shuttle service? whaaaaat!?!?! Leroy was a pleasure driving me back to downtown Boise while the truck got a new tint and bed liner. Everything looks greats. I'm a very happy customer and will be back for the next car. Won't even look at other places because of my experience. More
by BBrunk
Employees Worked With
Andew Puga, Norm
April 25, 2017
Don't care they are losing money My car was leaking fluid last week and I called Friday morning 4/21/2017 to see how soon I could get my vehicle in due to this issue. They told me Tu My car was leaking fluid last week and I called Friday morning 4/21/2017 to see how soon I could get my vehicle in due to this issue. They told me Tuesday would be the next appt. I explained this was serious and something was leaking that could affect the engine, the service person seemed disinterested in my issue. I set the appt but in the mean time I took my vehicle to Whit's Auto repair on Monday morning and they found the issue to be the water pump. They even worked with my extended warranty. When I called Kendall back to cancel my appt they didn't even ask why and seemed to not care. They just lost money and a customer. I will not have any more repairs done there let alone buy a new vehicle there. This dealership has gone downhill big time since Kendall took over Edmark. More
by Dona Butler
Employees Worked With
Gabe
December 22, 2016
Lied too The wife bought a 2017 Traverse in November, noticed that a paint chip on the edge of drivers door. Made three appointment to get it repaired. Sales The wife bought a 2017 Traverse in November, noticed that a paint chip on the edge of drivers door. Made three appointment to get it repaired. Salesman Jason informed us that the vehicle needed to go to the repair shop. So he said that he had made appointments through the used car manager for shop time. Contacted the used car department they had no record of our car. Finally got with Jason and made a new appointment for early on a Thursday. We arrived at 8:30 am and was informed that they had no record of any service and that the salesman does not come in until 9:30 am. We were told by the salesman (when he finally arrive) that the car should be done by 4 pm that day. When we returned to pickup the vehicle neither the salesman or our SUV could be found. Noticed a parts person grab some touch up liquid and hear out back. Low and behold there was our SUV, salesman and parts person work on the door. I watched about 10 minutes they went threw the car (glove box) not knowing why, but started working on the door. I pressed the remote open and they both jumped. Salesman said the shop did a very sub par job and he was trying to make it better. He was was not kind to my wife when I brought the car around. All we got were lie after lie. Have tried to contact Jason but he has not returned calls or e-mails. More
by unhappy2017
Employees Worked With
Jayson Phelps
