Kendall Auto Mall

Don't take a car here for repair or warranty. I had them Don't take a car here for repair or warranty. I had them do the airbag recall work on my truck. Within 24 hrs I had a 'service airbag' light on. W Don't take a car here for repair or warranty. I had them do the airbag recall work on my truck. Within 24 hrs I had a 'service airbag' light on. When I took it bach to them they now say that I need to spend $800.00 on a roll over sensor. And they claimed that it was nothing to do with the work they did. More

Took my truck into Kendall Chevrolet in Nampa today for DEF warranty work. As it turned out, the DEF injector failed causing the Particulate Filter light to come on and significantly reduce power to the tr DEF warranty work. As it turned out, the DEF injector failed causing the Particulate Filter light to come on and significantly reduce power to the truck. Everything I have read about this issue indicates damage occurs to the filter when the injector fails and the filter should be replaced as well. The "Service Advisor" Andy Ortega, informed me GM will not replace the filter as part of the warranty and they do not believe damage occurs when the injector fails. I advised Ortega that this does not instill a consumer with much confidence in GM products when they handle issues like this. His reply was "well we're real busy and not really worried about it". I brought this ignorant comment and the warranty issue to the attention of the "Service Director" Chad Stevens and this guy really couldn't have cared less. With a tooth pic protruding from his mouth and a contemptuous look on his face, he said very little and made it clear he really didn't care what I had to say. He made no attempt to address my concerns and made no apology for the comment made by his employee. Needless to say I will never buy a vehicle from this dealership or have them work on my truck again. More

Today I went in to cancel my extended warranty, ... what a joke, first time I went in they told me I needed an odometer statement from the vehicle on the warranty. Went home, got the odometer statement wen a joke, first time I went in they told me I needed an odometer statement from the vehicle on the warranty. Went home, got the odometer statement went back. The had to wait 20 minutes for someone to assist me. Christian comes out and says he needs a payoff notice for the vehicle on the warranty. Then he gives me a paper to fill out which I did. The paper they gave me to fill out was actually supposed to be filled out by them, not me. Don't go here, go to Peterson's Chevy, Dennis Dillion, or Steve's Hometown Chevrolet in Fruitland, only 34 miles from Nampa. They don't care about customer service anymore, really have gone down hill. More

When I first went to Kendal 3 years ago, felt very welcome, offered coffee, water etc. Wrote them a great review, service department was great, wrote them a good review as well. Fast forward to pres welcome, offered coffee, water etc. Wrote them a great review, service department was great, wrote them a good review as well. Fast forward to present, things have changed. Went in looking for a truck, waited 15-20 minutes out in the lot, nobody showed. finally went in to the show room, got transferred from one person to another, never been transferred in person. First guy was a salesman and wanted to help someone else. I found three trucks I was interested in from their website, I asked Andrew about them, he said he didn't know where they were at. These three didn't have a price listed on their website. I find it suspicious that they had these bait trucks on the website, but when you go in, they somehow don't exist so they bait your interest in a different vehicle. Needless to say I was greatly disappointed and ended up going to a different dealer and got a great truck at a great price. It was 34 miles to the west, but they were great to work with. And the salesman, Andrew, never gave me his business card, or offered anything to drink either. More

I purchased a car from Kendall Auto Mall in July. Ashley, my salesman, was professional and easy to work with. The out of state sale was relatively easy and I flew in to drive my car home. The problem has be my salesman, was professional and easy to work with. The out of state sale was relatively easy and I flew in to drive my car home. The problem has been the registration. Here we are at the end of January, and my car is still not registered. Kendall collected $1500 from me to register my car. Each month, for 6 months, I have had to call their office and request ANOTHER temporary registration. Each month they overnight it to me. I have spoken to numerous people who assure me it will be taken care of soon, and then I never hear another word. They act as if it’s no big deal.. and it’s not for them. I’m the one inconvenienced each month, having to contact them to make the request for another temporary. And where is my $1500? It wasn’t used as it was intended. Very disappointed and frustrated with the lack of communication and deception More

My husband and I have purchased 3 cars through Kendall Auto Mall each time we were very satisfied the salesman Scott Larsen was very professional and knowledgeable we would highly recommend Kendall Auto Mall each time we were very satisfied the salesman Scott Larsen was very professional and knowledgeable we would highly recommend Kendall More

Worst Chevrolet service department in Idaho. Didnt call me back for 3 days. Only got ahold of them after calling and leaving a message, after showing up in person. Not willing to help customers who have pu me back for 3 days. Only got ahold of them after calling and leaving a message, after showing up in person. Not willing to help customers who have purchased from them. Wanted to charge me $135 diagnostic fee to tell me weather or not it was covered under warranty. The last time I had had a truck in for repair they returned it to me with grease all over the fender, and spilled def all over the engine compartment when filling it and left it. Tried to use the drop of service and there was no envelopes to put the keys in and the drop box was wide open with no way to lock it. Poor Poor service. i would highly suggest going somewhere else. More

Very discussed with this dealership, they take advantage of senior citizens who are on a budget. They push extra things on these older people without explaining. I will never go back, horrible service! of senior citizens who are on a budget. They push extra things on these older people without explaining. I will never go back, horrible service! More

Scott Larson, Keith Freeman, JC and Norm are just amazing. They gave above market trade in for my Escape. That’s was such a relief to get out of that hunk of junk. They put in in a BRAND NEW Kia Selt amazing. They gave above market trade in for my Escape. That’s was such a relief to get out of that hunk of junk. They put in in a BRAND NEW Kia Seltos SX Turbo for $100 a month less than what I walked in expecting to pay. Norm... I can not thank you enough. I didn’t think I would be in the situation I am knight. I am so happy. Keith in accessories is very knowledgeable! Kendall Kia is just amazing. Best experience anyone could ask for. More