Kendall Auto Mall

Geoff Jones is awesome! If you are in the market for a new or used vehicle, Geoff Jones at Edmark is your guy! He will treat you right and do all he can for you. If you are in the market for a new or used vehicle, Geoff Jones at Edmark is your guy! He will treat you right and do all he can for you. More

No comparison between BEFORE & AFTER the sale It's amazing how different customers get treated before they buy vs. after they hand over the money. Nothing changed about me, so the only explanation It's amazing how different customers get treated before they buy vs. after they hand over the money. Nothing changed about me, so the only explanation I can offer is they simply don't care about you any longer after you have signed on the dotted line. I have zero expectations that they will ever proactively attempt to resolve my "problems" that THEY created. Days go by with no one returning a call. Promises to get back to me are never kept. Doesn't matter how great the selection is, how good the prices are, how easy and even fun the experience to buy is. What matters is AFTER the sale, and in that department Edmark deserves less than a star rating. The bottom line is that they have repeatedly failed to treat me in the same exact manner in which they would like to be treated if the relationship were reversed. More

Would never go back My experience with Edmark was anything but good. I originally went in to purchase a used car I had seen online. I had a very strict budget to stick wi My experience with Edmark was anything but good. I originally went in to purchase a used car I had seen online. I had a very strict budget to stick with and they did not have a lot of options. I purchased a 2005 Chevy Equinox, test drove it a little bit, should have taken it on freeway but I don't know if that would have mattered. As we were bargaining I had a Jeep Grand Cherokee to trade in but of course they were giving me nothing for that for the great shape it was in. At the end of our bargaining I said I would have preferred to buy the Equinox and keep my Jeep to sell on my own and that's what we shook on. Tom McDonald my salesman came back saying no the banks wouldn't let me do that. I said then we probably should call it off, I did not want to lose that much on my trade-in. Well he looked at me like I was totally stupid, did his whole salesman gig, almost like a tantrum and talked me into giving up my Jeep for trade-in which they turned around and put on lot for $3500 more than what they gave me and I'm sure they didn't have to do one thing to it. On to the Equinox now. On day #6 the oil light started going on, car started stalling, Turns out it was the head gasket and who knows what else was wrong with it. I don't believe they even looked at the car before they put it on the lot. Originally they wanted me to split a $2000 repair bill for a car I purchased 6 days ago. It took a week to bargain this out. They were not going to give one inch. Wonder how this salesman would feel if it was their daughter or wife going through this. Oh and the salesman actually talked me out of purchasing warranty because it was supposed to be a good car. So now I'm locked into this dealership, They won't give the Jeep back they won't repair the Equinox, I'm stuck. After bargaining with the owner, he said they would still sell me the warranty and they would fix what was wrong at that time. I debated on that but was leery of getting stuck with a car that had that much major work needed already when there was obviously other things wrong with the car when I had someone else look at it. So now what to do, my options were very limited, I wanted out of the deal and the Jeep back but xxxx no, they were going to make too much money on the Jeep. The only thing they could come up with so they don't lose any money was to sale me a new Kia Soul that they had a ton to get rid of. Don't get me wrong, I love the Soul, its out of my price range, I will be strapped for the next 6 years. They did not lower any cost, would not even throw in a free oil change. The salesman made out like a bandit. All's they cared about was making a buck. Something I thought that was interesting too was how they said the bank wouldn't let me finance Equinox and keep my Jeep I was paying on and the Kia amount added up to more than that and the payment was more that both put together, of course they say they have no control over that, I don't believe that for one second, It was a ploy to keep the Jeep and make some fast money. Bottom line---- Stay away, stay very far away from Edmark Superstore, they don't honor bad cars they sale, they did not go over and above after all the hassle I went through. I know a lot of people really like them, maybe it was the salesman. It all leaves a very bad taste in my mouth. More

Bought a new 2014 Cadenza From Duston Wurtz Duston Wurtz was super wonderful. I bought a 2014 Kia Cadenza. Duston made the whole experience fun. We found the car online and went in just to look Duston Wurtz was super wonderful. I bought a 2014 Kia Cadenza. Duston made the whole experience fun. We found the car online and went in just to look at it. I never felt pressured which would have caused me to leave. Now I have a wonderful new car and couldn't be happier. Thanks, Duston! More

Purchasing another Kia This was a 2nd experience with Edmark Kia and it was just as great the 2nd time as the 1st time. They seem to always treat us great, no matter which s This was a 2nd experience with Edmark Kia and it was just as great the 2nd time as the 1st time. They seem to always treat us great, no matter which salesman we got. This was my daughter's car and for her 1st experience seeing car buying, we were glad it was a great one. Thanks More

Recall Service Brought in 2011 SRX for inspection for the recall pertaining to power seat height adjuster bolt. Part was ordered after this inspection. As promised, Brought in 2011 SRX for inspection for the recall pertaining to power seat height adjuster bolt. Part was ordered after this inspection. As promised, when the parts arrived, got a call from Matt. Appointment was made to replace the part. Upon arrival at our appointment time, the order was already prepared, and I waited in the customer waiting area, where Matt apprised me how much before completion. Work was completed at estimated time period. Excellent customer service. Matt made a follow up phone call to check on the repair and if everything was ok few days after the service. More

The best I love every aspect of Edmark. We have purchased four cars through them the past 12 years and I always feel welcomed, important and never pressured. S I love every aspect of Edmark. We have purchased four cars through them the past 12 years and I always feel welcomed, important and never pressured. So very refreshing. The service department is accomidating and friendly and never fake. It shows when a company treats it's employees the right way. Thank you and we will be back. More

Best car purchase experience ever. I never felt pushed or pressed into anything. Everything was explained to me in a simple to understand way. Some one is always at hand to help. Everyo I never felt pushed or pressed into anything. Everything was explained to me in a simple to understand way. Some one is always at hand to help. Everyone I talked to was honest and friendly. More

Headlights on new GMC Sierra At this point my new 2014 GMC Sierra is so new I really don't have enough foundation to accurately rate the pickup or the dealership. I do have a ver At this point my new 2014 GMC Sierra is so new I really don't have enough foundation to accurately rate the pickup or the dealership. I do have a very big issue with the headlights on this vehicle! They are absolutely inadequate (maybe unsafe is a more accurate description). I've been back to the service dept. 3 times now to try and get the issue fixed (for me this is about a 165 mile round trip - plus the time away from business). Finally, I realized after talking to service people and accessories folks that this is an issue they can't fix without an expensive "after market kit". I also know now that is an issue service and accessories is very aware of - many other folks have complained. I ended up buying an LED light bar for $557.06 (installed) to help the problem. The problem still exists on low beam as the light bar has to be off in traffic. More

POOR service Brought my 2011 Terrain in for a recall. Was there 15 min early. It took short of 4 hours to get my car out of shop. This was to be a 25 to 45 min rep Brought my 2011 Terrain in for a recall. Was there 15 min early. It took short of 4 hours to get my car out of shop. This was to be a 25 to 45 min replace of part. One of the worst experiences that I have ever had a any dealership!! Will never return for any work at this place. Was going to buy a new car in spring will not be there. More