Ken Wilson Ford Inc.

Went to have an exhaust manifold changed, turned into 3 month ordeal. Truck started leaking antifreeze right after I got it back the first time, took it back to them and then continued to lie to me about a month ordeal. Truck started leaking antifreeze right after I got it back the first time, took it back to them and then continued to lie to me about a hose from where it was leaking from, said “we didn’t even go back far enough and didn’t take the hose off.” Service rep then got an attitude with me and ended up speaking to the manager. He said they took the hose off the first time and should have replaced it instead of just putting it back on. Ended up have to pay 100$ on top of the 2200$ i spent the first time. More

Always the best service very timely completely thorough and always make sure we are taken care off in a timely manner and always make sure we are taken care off in a timely manner More

Great customer service, knowledgeable, responsive, & courteous. We had a great experience at this dealership & are very happy. courteous. We had a great experience at this dealership & are very happy. More

All my words will be praise for Ken Wilson Ford! We bought 2 F-150's for my son's business and the process was so very easy. Mike Robinson was a joy to work with. He took care of everything from start bought 2 F-150's for my son's business and the process was so very easy. Mike Robinson was a joy to work with. He took care of everything from start to finish! We will back again soon!! More

Great folks! Jody Bell and Herman McCall were great to work with! Will be back in the future! work with! Will be back in the future! More

The work was performed as asked without issue. Where my issue lies is that our contact with the dealership would never respond. We spent hours trying to get updates and questions answered without ever a ca issue lies is that our contact with the dealership would never respond. We spent hours trying to get updates and questions answered without ever a call back. Customer service was absolutely horrible. More

They have been very good trying to find out what the problem has been with my truck. problem has been with my truck. More

I found this expedition online and they went and got It for me! Sight unseen, except for pictures online. I put my trust in them that nothing was wrong with the vehicle and there wasn’t. for me! Sight unseen, except for pictures online. I put my trust in them that nothing was wrong with the vehicle and there wasn’t. More

Service center has terrible customer service. Been waiting since July for a repair part. I was told the part came in, but they then need another part. The part comes in, then the technician is out. Ap waiting since July for a repair part. I was told the part came in, but they then need another part. The part comes in, then the technician is out. Apparently since this is covered under the warranty they just don't care about fixing my car. I would call and get excuse after excuse. The service person would not call me or give me a straight answer. Even though I picked up my car it still isn't fixed. I was polite throughout this ordeal, I had expected honesty and decent service. I am so upset and mad. After Christmas I am taking my car in for the final time. Then I will never go to Ken Wilson Ford again. More

I can’t say enough good things about my experience with Ken Wilson Ford! I was assisted by Eddie McGill during my car buying process and he was kind, knowledgeable, easy to talk to and guided me through th Ken Wilson Ford! I was assisted by Eddie McGill during my car buying process and he was kind, knowledgeable, easy to talk to and guided me through the process of buying my Ford Escape a very pleasant experience. From the moment I walked into the showroom until the time I left, there was no pressure, every part explained, the finance department was thorough and honestly the best transaction I have ever experienced! I will be recommending my friends and family to shop for their next car with Ken Wilson Ford and to see Eddie as he made a stressful process of buying a car one of the least stressful moments for me. More