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Ken Vance Hyundai
Eau Claire, WI
98 Reviews
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Showing 98 reviews
July 11, 2024
I found that the sales department is helpful and very patient, especially Adam in sales, (Highly recommend to request Adam) Unfortunately you need to be aware of any sales from the manufacturer Hyundai patient, especially Adam in sales, (Highly recommend to request Adam) Unfortunately you need to be aware of any sales from the manufacturer Hyundai, Nobody at Ken Vance Hyundai told me about a 10% discount on all add-ons. Dispite buying thousands of dollars of add-ons, the service manager refused to honor the full 10%, saying I was a few days late. I lost out on over $120,00.. Reading through the stacks of legal documents, and trying to figure out the car, I saw a 10% discount, and it was during the 4th of July week and they were short staff. Despite all these variable the service manager refused to honor the total discount, claiming I was to late. I guess the problem is your spending a lot of hard earn money on a new car, And when the dealerships would rather save a few bucks then to gain a satisfied customer it is upsetting. You get tired of car dealerships taking advantage of customers like this. More
by Dave
Employees Worked With
None
Helpful June 15, 2024
This dealership has been super helpful in helping me find the best suited vehicle for me and backs it up with great friendly customer service and support. the best suited vehicle for me and backs it up with great friendly customer service and support. More
by Don
Employees Worked With
Emma Schwahn
October 31, 2023
We would like to thank Mike, Kyle, Ashton, and Tech. Connor for our buying experience for our 2016 Highlander. We live almost 3 hours from their dealership and the communication before, during, and afte Connor for our buying experience for our 2016 Highlander. We live almost 3 hours from their dealership and the communication before, during, and after the purchase was excellent!!! We highly recommend them!!! More
by Jones
Employees Worked With
Ashton, Kyle Stuttgen, Mike Mckillip, auto tech. Connor
April 22, 2023
This is the second car we bought from the dealership. Canon was awesome to work with, very personable and knowledgeable for the car we bought. I recommend buying cars from the dealership. Canon was awesome to work with, very personable and knowledgeable for the car we bought. I recommend buying cars from the dealership. More
by Ronamiller1965
Employees Worked With
Canon and Andrew
December 06, 2022
Justin Zillmer and his team were excellent to work with. They were kind, understanding and patient with me. I would have no problem referring family and friends to Ken Vance They were kind, understanding and patient with me. I would have no problem referring family and friends to Ken Vance More
by Jensen6155
Employees Worked With
Justin Zillmer
May 23, 2022
I was a recurring customer very poor experience, the original customer service rep quoted me $190. I took my honda in because it needed freon for a/c. 2nd year it needed. car was in the shop for 1 1/2 h original customer service rep quoted me $190. I took my honda in because it needed freon for a/c. 2nd year it needed. car was in the shop for 1 1/2 hours. they found a rodents nest and a chewed wire. well when they asked to fix it, the price semed high, I gave them the ok. was I suppose to say don't fix it? they have you by the xxxxx at this point When I got my invoice it over $600. I called on my way home to ask why the labor charge was over $400, I was told a diagnose charge ($190) plus fixing the wire and adding freon. What diagnosis charge,,I told them it needed Freon. So $600 plus to fix a wire and add Freon,, what gives?? and add insult to injury they left 2 dead mice I had to remove from the engine. Never again will I take my service to this dealership. People beware!!!! More
by rshahn
Employees Worked With
Jessica
July 15, 2021
Dealership was well kept and sales person was friendly, knowledgeable, and enthusiastic. Although inventory was super low. Second time I went to look at a vehicle on the lot, it couldn't be driven due to p knowledgeable, and enthusiastic. Although inventory was super low. Second time I went to look at a vehicle on the lot, it couldn't be driven due to pre delivery inspection not being completed. More
by lancerctr
Employees Worked With
Brian MIller
May 19, 2021
Horrid experience on the sales floor. Extremely poor attitude, disinterested, and you would think the sales personnel would be the best representation of this dealership. I have purchased my new car, at attitude, disinterested, and you would think the sales personnel would be the best representation of this dealership. I have purchased my new car, at another dealership. More
by Evocmanager
Employees Worked With
Not provided
