Ken Vance Honda

Everyone always goes put of their way to make the experience great! Love having my car washed after the oil change. experience great! Love having my car washed after the oil change. More

Fearing a new tire was in order since my tire pressure indicator (tpms) consistently stayed on the dash board, I went to Ken Vance Honda and asked Service Advisor Leanna Putzke if she could help me. She indicator (tpms) consistently stayed on the dash board, I went to Ken Vance Honda and asked Service Advisor Leanna Putzke if she could help me. She immediately went into the garage, checked all four of my tires and found that each one had lost 5 lbs. She refilled each tire and recalibrated the tpms, all within 15 minute. She located the issue, solved the problem and had me on my way within minutes. I'm happy to know that Ken Vance has women as well as men on his team of knowledgeable, proficient Service Advisors. I will definitely ask for Advisor Leanna next time my Honda needs servicing. More

We had 10:00 appt, didn't get help until we'll after 11:30. Our salesman was busy with someone else! So we come in a week later and wanted help with minor issues. He's helping us, gets a call saying 11:30. Our salesman was busy with someone else! So we come in a week later and wanted help with minor issues. He's helping us, gets a call saying his appointment is here and he leaves, couldn't wait a few minutes to finish up. Very frustrated More

Ken Vance Honda is a wonderful dealership to work with. Ian Campbell, salesman, has been great to work with, as has Jess Bibeau, service representative. Ian Campbell, salesman, has been great to work with, as has Jess Bibeau, service representative. More

Our experience was great and our sales person Ian Campbell was amazing. Very helpful, answered all our questions, courteous and professional. We would highly recommend Ken Vance Honda and Ian for any Campbell was amazing. Very helpful, answered all our questions, courteous and professional. We would highly recommend Ken Vance Honda and Ian for anyone looking for a new or used vehicle. We are first time Honda buyers and it was a very pleasant experience. Thanks to Ian C. We love our new Honda CR-V Hybrid. Thank you Ian. More

Ian Campbell, aka super salesman. Did an amazing job. We got the vehicle we wanted fast and easy. Ken vance is a great place to shop. Did an amazing job. We got the vehicle we wanted fast and easy. Ken vance is a great place to shop. More

Tyler Konkel, and the team. .was great for I and my son to find the right used car…thanks! Will definitely buy in the future again. .was great for I and my son to find the right used car…thanks! Will definitely buy in the future again. More

They emailed me for our 1 year of purchasing a vehicle. Prior to that we took it to them to “service” it. They updated our idle and it just stopped working. I called them and asked a few weeks later and th Prior to that we took it to them to “service” it. They updated our idle and it just stopped working. I called them and asked a few weeks later and they told me I needed to drive it a longer distance for it to work again. We did that, and nothing. So when he emailed I brought that back up and they just ignored my question AGAIN. We were not asked if we wanted the update either. I also brought up that the car has been nothing but issues for us. Less than a year we bought new tires. In August of 2023 we took it to Honda in our town and were told the struts were not new and worn. They claim to have change them all before selling. A manager reached out and they told me they’d trade the suv in for us but these issues were stated within the first few weeks of us buying the vehicle. Trunk power lift went out (within first week of purchase), lcd shuts off when it wants, car making noises over bumps, tires were so worn down on the inners part and the windshield has over 5 cracks. All our concerns were dismissed. We were told warranty covered the power lift but we ended up paying 200 for replacement. Less then a year we had to purchase new tires, insurance told us dealership was wrong and that we’d have to pay 2,000 for new windshield (after they told us insurance would cover) and our car is still making noises. They told us to get quotes from dealerships in town to buff and fix ALL the scratches. When we did they denied it and had us take it to them to fix (over an hour drive). It was not buffed out. They just took black paint and covered them. It looks horrible. Not professionally done at all. I could’ve taken paint and did the same. It looks like someone took nail polish and put it all over the vehicle. When I asked them they claim that, that’s how you “buff” it out and fix the vehicle. Reaching out has gotten no where. Buying a new used vehicle from a big dealership you’re expecting a working worry free vehicle for at least a year, but no. All we’ve had to do was worry and pay to have it looked at and replace parts. Email sent from them… we invested $4,000 to replace all (4) tires, front struts/control arms/sway links as well as a fog light and wipers to address all the concerns we were aware of. -This was sent from Ian. Then he dismisses it to a manager who takes back the claim of replacing the tires after I sent proof of purchasing new tires. I miss informed Ian that the tires were replaced and wanted to apologize for my mistake, however -- the front struts, mounts, lower control arms and sway links were 100% replaced. Ultimately, it's been a year and a number of miles since you purchased the vehicle, and your frustration is being received loud and clear. -Sent from Nariah Dealership has since then not replied to my email after sending proof and calling them out. I sent Ian email videos of the issues days after we bought the vehicle. I took my vehicle in to my local Honda and got papers a month after purchasing the vehicle that says “struts worn down due to high mileage”. This was when we also had to replace the spark plugs and had them check out the noise issues. A dealership that can’t own up to selling a bad vehicle. I DO NOT RECOMMEND this place when purchasing a “new used” vehicle. They literally sell as is but claim to invest in it. Why would I trade in the vehicle to get into another from the same place?! Take your money elsewhere. More

If I could leave zero stars I wouldn't hesitate to do so. Scheduled an appointment to test drive a vehicle. Drove there the day of and the vehicle was no longer available as it sold the day before. A cour Scheduled an appointment to test drive a vehicle. Drove there the day of and the vehicle was no longer available as it sold the day before. A courtesy call would have been nice but, yes, I know... they still wanted me in the door to potentially sell me on something else. Common courtesy is all I ask for. Lost any future business from me. More

Dealership is easy to work with and Max a good salesperson, guided sales process properly/honestly Appreciated their efforts to care for my needs salesperson, guided sales process properly/honestly Appreciated their efforts to care for my needs More