Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Stoepel Ford
Kerrville, TX
403 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 403 reviews
March 31, 2021
KSF was recently recommended by a close friend who had recently purchased a 2019 Ranger from KSF/Gary Washington … So we took the day trip from Austin to Kerrville to get her truck serviced and to check recently purchased a 2019 Ranger from KSF/Gary Washington … So we took the day trip from Austin to Kerrville to get her truck serviced and to check out a couple of pre-owneds that were on the KSF lot. Ultimately, we found a pristine 2017 F-150 Lariat that was perfect for us, we just wanted a few things added/changed (e.g. window tint, larger wheels, etc.) in the process. I’m a nice guy but I can be a difficult customer at times (my wife is quick to remind me…). Hats off to Gary Washington for putting up with me. I’m sure I drove him crazy at times but ultimately, we came out with a win/win. There are probably a half-dozen Ford dealerships within an hour’s drive of our Austin, TX home but the two-hour drive to Kerrville was worth every minute. If Gary can make it work for a “tough customer” like me, imagine what he can do for you! FIVE STARS!!! More
by GTJ
Employees Worked With
Gary Washington
February 10, 2021
Do yourself a favor and start your vehicle search here. You will not need to go any where else! Give Charlie a call, he will get you taken care of. You will not need to go any where else! Give Charlie a call, he will get you taken care of. More
by Tanya
Employees Worked With
Charlie Alexander
February 09, 2021
Buying a new Ford Edge Titanium from Stoepel Ford was a truly enjoyable experience thanks to the awesome sales professional Erik Schwartz. His patience, positive energy, and thorough knowledge of the auto truly enjoyable experience thanks to the awesome sales professional Erik Schwartz. His patience, positive energy, and thorough knowledge of the auto we purchased was very impressive. Erik is a real Plus on the sales team and an asset to Ken Stoepel Ford. I look forward to buying another Ford in the next year or two with the help of Erik as my sales agent. More
by russ.amaru890
Employees Worked With
Erik Schwartz
September 12, 2020
Took my mom's car in for scheduled service, and wandered the lot while waiting. That's where I came across Erik. Told him I was just killing time, and that I had no intention of buying. Saw a couple of vehi the lot while waiting. That's where I came across Erik. Told him I was just killing time, and that I had no intention of buying. Saw a couple of vehicles I wanted to take a closer look at. Erik answered my questions professionally and honestly and didn't try to sell me anything. When I wanted to look even closer at an F-150, we were about to go our seperate ways. 2 days later, I'm completely in love with my 2019 F-150 that I wasn't even looking for. Thank you Erik and Juan for my new 2019 F-150. No pressure to buy, and worked hard to get me in it. Thank You! More
by Jason
Employees Worked With
Erik Schwartz, Juan Rodriguez
August 11, 2020
By far the best experience with the dealership I have every had. They listened to my wants and needs without pushing me another direction. Will definitely be returning in the future! every had. They listened to my wants and needs without pushing me another direction. Will definitely be returning in the future! More
by Hobbs.chelsey
Employees Worked With
Gary Washington, Tom Hinckley
August 05, 2020
My husband and I have bought 6 cars in 9 years and this was by far the best experience we have had. Gary Washington went above and beyond to meet our expectations. He listened to what we wanted and showed was by far the best experience we have had. Gary Washington went above and beyond to meet our expectations. He listened to what we wanted and showed us exactly the perfect one. We had looked at 20+ expeditions that did not meet our expectations and this one was perfect. Who ever order this expedition for ken Stoepel put all the right colors and upgrades together. A few days after we bought it we decided it needed tent and Gary set us an appointment. He then picked me up at the shop and hooked me up with a loaner so I could get my stuff done that day in town. He already made his sell and continued to be a great person by going above and beyond the sell. We are very thankful to have meet Gary! Shout out to Mike Dawson for keeping us company while we waited for Tom to do his Job! What a great team Ken Stoepel has. We will be back!! Oh and the quick lane is amazing. We have used their services for 3 years now and it’s because of Aron and David’s costumer service that we even walked into the dealership! More
by taylornavarro12
Employees Worked With
Gary Washington, David Spinks, Tom Hinckley, Aron Rider
June 03, 2020
Great Ford Dealer The customer service at Ken Stoepel Ford in Kerrville is the best. I had a new battery purchased and installed there today and the service is great. The customer service at Ken Stoepel Ford in Kerrville is the best. I had a new battery purchased and installed there today and the service is great. Aron in Quick Stop explained everything to me in detail and was very nice. My other purchases there have been great. I would recommend this dealership. More
by jl4057
Employees Worked With
Aron Rider
March 17, 2020
Best Car Buying Experience I've Had I recently bought a used Ford Escape from Ken Stoepel with the help of Eric Slater. Eric made the process so easy and unlike most car dealerships and I recently bought a used Ford Escape from Ken Stoepel with the help of Eric Slater. Eric made the process so easy and unlike most car dealerships and salespeople, they weren't pushy. My dad has bought from them for years and now I see why. I got exactly what I asked for and their Finance Department worked hard with me so that I stayed in budget. I will definitely continue buying from KS in the future. More
by Adrianne P.
Employees Worked With
Eric Slater, Kathy Hall
February 19, 2020
Ken Stoepel Ford is outstanding at everything! I bought my F-150 from Gary Washington in late December 2018. He did everything I asked, including not pester me with what he had on the lot until he could p my F-150 from Gary Washington in late December 2018. He did everything I asked, including not pester me with what he had on the lot until he could put an order in for a 2019. I promptly screwed up and broke a plastic lens on a trailer-towing mirror that is a bit unusual on an F-150 - folds in electrically and looks pretty expensive. The Parts Dept was very helpful in chasing down a replacement lens correct for the mirror. Then David Cathey worked with me to get it installed quickly, as I was about to leave on a trip. Today I had my first experience with their Quick Lane service facility on an oil and filter change, general checkup, and tire rotation. I couldn't believe how efficient they were - Service Advisor Aron Rider has a growth on his left hand, actually an iPad secured by a leather strap. They are trying to get to completely paperless and are a good ways along on the project. OUTSTANDING DEALERSHIP! (Check my other reviews - if it weren't so, I would have told you!) More
by davidlgilmer
Employees Worked With
Gary Washington, Juan Rodriguez, Aron Rider, David Cathey
December 05, 2019
I had excellent service by Gary Washington and the finance department Juan Rodriguez were excellent. They make it a nice experience, very helpful! They both work long hours and I appreciate all the wo finance department Juan Rodriguez were excellent. They make it a nice experience, very helpful! They both work long hours and I appreciate all the work they did for me. I love my car thank you so much. It was so nice having Gary deliver my car to me at my work in Boerne TX . Thank you both More
by Roxanne
Employees Worked With
Gary Washington, Juan Rodriguez
