Ken Stoepel Ford

Excellent Service & Experience I was on a limited timeframe driving to the dealership with 2 young kids. I had asked in advance that the visit was kept to shortest time possible. I was on a limited timeframe driving to the dealership with 2 young kids. I had asked in advance that the visit was kept to shortest time possible. They were excellent. All paperwork that could have been done ahead of time was complete & there was no messing around once we got there. No 'pushy' sales people and no hard sell. Just a great family business that understands 'service sells'. I would definitely recommend checking with Andrea before purchasing anywhere else - not only do they have great service, they can often provide the best pricing too. I will be back! More

Great dealership, friendly staff and very accommodating We contacted Ken Stoepel Ford about a vehicle that we were hoping to purchase by the end of the year. All of our questions were answered and within a We contacted Ken Stoepel Ford about a vehicle that we were hoping to purchase by the end of the year. All of our questions were answered and within a week, we were driving out of the dealership with a brand new Transit Van- we've just been in the driveway playing around with all the features and putting bikes in and out to see how it all spaces out. We're so excited about our new van and we couldn't be more pleased with Ken Stoepel Ford- this is our third vehicle that we've purchased from them so you could classify us as loyal customers. :-) More

A very pleasant truck buying experience My wife and I knew Ben before we went to the dealership to look at Pick-up trucks. Ben knows his product very well and was able to answer our questio My wife and I knew Ben before we went to the dealership to look at Pick-up trucks. Ben knows his product very well and was able to answer our questions. When we found a truck that we wanted the negotiations went quickly... there were lots of rebates available and a large discount from the dealership. Our good fortune to have come in when we did. We got a fair price for out trade in, and when we sat down to sign the forms to buy the truck, there was no high pressure to add on needless stuff. It is important to me to have a good friend like Ben who works at the dealership where I purchased a vehicle... again, our good fortune. Andy and Karen Anderson Kerrville, Texas More

Best Car buying experience Ever! My husband and I went to Ken Stoepel on November 30, to buy a vehicle. We wanted to keep it in Kerrville, This is where we met Ben Gardner, nicest you My husband and I went to Ken Stoepel on November 30, to buy a vehicle. We wanted to keep it in Kerrville, This is where we met Ben Gardner, nicest young man ever, he greeted us,wasn't pushy at all. Asked us what we were looking for, wasn't on the lot but Ben found our perfect vehicle, he asked us a few questions as to what we wanted and he found it for us. We had our vehicle the next morning; seriously the best car buying experience we have ever had. Thank you Ben. David & Amy Moldenhauer. More

Service I can't fathom the thought of purchasing a car from a different dealer because of the service I receive at Ken Stoepel. Although I would like to driv I can't fathom the thought of purchasing a car from a different dealer because of the service I receive at Ken Stoepel. Although I would like to drive something other than a Ford, I do not want to utilize any other service center in town or SA. Therefore, I'll continue coming back for all vehicle needs. More

Customer Service I just wanted to make sure I shared a story regarding one of your managers: Michael Rodriguez. On Friday, November 27, 2015 I was fortunate to hav I just wanted to make sure I shared a story regarding one of your managers: Michael Rodriguez. On Friday, November 27, 2015 I was fortunate to have been helped by him. I was driving back from El Paso, Texas to Corpus Christi, Texas in my 1 year old Ford Escape. While leaving Junction, my "flat tire" light went on. I was able to pull into the next rest stop. I ran the diagnostic report, but unfortunately could not access it due to no WiFi or internet availability. I got out of the car and could not see that the tires were flat. I called the roadside assistance card that I had been given when I purchased the car in Corpus last year. They eventually directed me to your Kerrville location and said the service department closed at 7. It was about 5:15 pm. I slowly drove to Kerrville. By the time I got there, it was dark, cold (about 37 degrees), rainy, and 6:05 pm. Unfortunately, your service department closed at 6pm. As I entered the sales area, he was leaving. He stopped and asked me how my day was and I said not well and shared my story about the long drive I had had and still had to get home. He saw that I was upset and told me to have a seat while he checked on some things. He proceeded to calm a clearly distressed female, checked the air pressure of all of my tires and discovered all of the tires were very low. He then reassured me by telling me the various reasons this could have happened. When he saw that I was still distressed, he proceeded to direct me to drive my car across the street so that we could put air in all of the tires. It was cold, windy, rainy, and I have to admit my mindset was not the best. He walked across that street, filled all of my tires with air, checked if the tire light was still on, and then directed me to drive around the block and drive back to the dealership to see if the light would turn off. Needless to say, the light turned off/reset once I drove around. He was waiting for me at the dealership to verify the light went off and that I was ok. Words can’t express how grateful I am for his kindness, patience, compassion, consideration, and good Samaritan nature. He went way above and beyond the call of duty. He helped a worried, stressed, single mom on her road trip. I am grateful God placed one of his angels on my path to help me on my trip that had unexpected “hiccups.” More

Only place to buy a vehicle!!! Ben went above and beyond when helping me find a vehicle. I told him what I was looking for, with a few acceptable variations, and he looked for it un Ben went above and beyond when helping me find a vehicle. I told him what I was looking for, with a few acceptable variations, and he looked for it until he found the one I wanted. He was persistent without being too pushy. He called me multiple times over a month or so with vehicles fitting my somewhat broad description, and when I turned the first vehicles down, he kept looking and didn't give up. When I finally found what I thought was the right vehicle, Ben encouraged me to test drive it and answered all my questions thoroughly. Ben is honest and enjoyable to be around. Best experience I have had buying a vehicle!! More

A very good experiance Much smoother than I have experienced with prior automotive purchases with other dealers. I was defensive when I first entered the dealership, as it t Much smoother than I have experienced with prior automotive purchases with other dealers. I was defensive when I first entered the dealership, as it turned out, that was not necessary. This was the first time I did not feel "used" when I left. I am very pleased with the salesman I worked with on this purchase. More

Great end of year deal I needed to replace a company vehicle that I was turning in and had my eye on the Ford F-150 Supercrew XLT. When I pulled in Gary Washington met me i I needed to replace a company vehicle that I was turning in and had my eye on the Ford F-150 Supercrew XLT. When I pulled in Gary Washington met me in the parking lot and showed me around. I got a good idea of what was on the lot and the different options in about an hour. I told Gary I would be back in a couple of days after I did a little more research. When I came back I knew exactly what I wanted and we finished the deal in less than an hour. The team was able to beat the best True Car estimate. I'm very pleased with my experience. More

Fantastic people Ken Stoepel goes above and beyond to get the best deal for their customer. Ben Gardner worked very quickly to get us exactly what we wanted! Thank you Ken Stoepel goes above and beyond to get the best deal for their customer. Ben Gardner worked very quickly to get us exactly what we wanted! Thank you!! We look forward to many more purchases with the Stoepels. More