Ken Stoepel Ford

Professional & Good Service There is no better way to express my appreciation than to let everyone know how much I appreciated the professional help of a Service Representative, There is no better way to express my appreciation than to let everyone know how much I appreciated the professional help of a Service Representative, Cameron Ulanday. He understood my problem and handled the situation with ease and was very capable in every way. He kept me informed and helped me to remain calm and at ease knowing that he and his team would handle my issue with my Lincoln. Customers will return to this dealership, as long as they hire people like Cameron. We have been Ford/Lincoln buyers for over 45 years and when you are a senior citizen you want to rely on the best because with less stress the happier everyone will be when it comes to having your car run smoothly. Thank you so much! Let me add that you can count on the Service Dept AND the Quick Lane team to be there for you! More

Amazing An amazing experience and well worth the drive out to Kerrville. Great and friendly staff wanting to get you the best deal possible on the vehicle you An amazing experience and well worth the drive out to Kerrville. Great and friendly staff wanting to get you the best deal possible on the vehicle you want. More

Outstanding customer service Kevin Ortiz provided outstanding customer service through the entire experience. Even when additional issues arose, he made sure that everything work Kevin Ortiz provided outstanding customer service through the entire experience. Even when additional issues arose, he made sure that everything worked for my convenience. Felt great to get such wonderful customer service. More

The most pleasant car-buying experience I have had. From the first sales contact with Andrea O'Neal, to the paper signing with Tom, to the new vehicle delivery with Andrea, I never felt any pressure to From the first sales contact with Andrea O'Neal, to the paper signing with Tom, to the new vehicle delivery with Andrea, I never felt any pressure to buy anything I was not completely satisfied with. More

Grade A+ As always Andrea provided exceptional service. Everyone we encountered at Ken Stoepel Ford was great. An pleasant car shopping experience. Nice to be As always Andrea provided exceptional service. Everyone we encountered at Ken Stoepel Ford was great. An pleasant car shopping experience. Nice to be able to shop at home. More

My review As I have other Ford products, I have dealt with the Ken Stoepel Ford dealership for several years. It was a natural choice when I considered purchas As I have other Ford products, I have dealt with the Ken Stoepel Ford dealership for several years. It was a natural choice when I considered purchasing a new vehicle. Even when the exact product wasn't available on the lot they worked with us in finding it and getting it here to Kerrville in a timely manner. Well done, Andre. More

Kevin Ortiz, Service Advisor Kevin and the crew in the service dept were greatly helpful in getting my truck serviced and ready to go in the same day. the part they needed was lat Kevin and the crew in the service dept were greatly helpful in getting my truck serviced and ready to go in the same day. the part they needed was late in getting to the dealership. They worked around that and got my truck out the same day. Great service experience. More

Couldn't have been better I went in to have a service done on my car, and it was the best experience I have ever had with a dealership. Kevin Ortiz helped me today and started I went in to have a service done on my car, and it was the best experience I have ever had with a dealership. Kevin Ortiz helped me today and started with meeting me at my car when I pulled up, he was very kind and friendly. Then throughout my experience today he was attentive and very professional. I will definitely use their services again. More

service on an issue Kevin good in following through on an issue Abe discovered in Quick lane...cvs boot leak. Covered under warranty. All helpful kudos. Sam sold me car Kevin good in following through on an issue Abe discovered in Quick lane...cvs boot leak. Covered under warranty. All helpful kudos. Sam sold me car. He as well as all professional and concerned!!! More

Service department is excellent My 2011 f250 6.7 had a catastrophic engine failure. The guys at ken stoeple were amazing throughout the whole process, ensuring this unfortunate event My 2011 f250 6.7 had a catastrophic engine failure. The guys at ken stoeple were amazing throughout the whole process, ensuring this unfortunate event went very smooth. They even picked me up in San Antonio. When I came back to pick up the truck when the repairs were finished. They called me daily the 4 days they had the vehicle giving me updates and sending pics of the progress. Also ensuring that a brand new motor was put into my vehicle at no cost at all to me. I would recommend anyone to go the extra distance to to make sure all your vehicle issues were handled here they are great. Once again thank u to the the service department at ken stoeple ford, and especially the gentlemen who I dealt with although I do not recall his name. My truck was even detailed when I picked it up, don't rip yourself off go to hen stoeple More