Ken Stoepel Ford

Stranded while driving out west of Kerrville While driving out west in my 2016 Explorer it decided to stop north of Junction TX. After a wrecker brought me to the closest dealership I met Kevin While driving out west in my 2016 Explorer it decided to stop north of Junction TX. After a wrecker brought me to the closest dealership I met Kevin Ortiz "service manager." After speaking to him he went and discussed my issue with a mechanic Phillip. Immediately he new the issue and asked for it to be brought around. Basically while I walked over and had some lunch and walked back to the dealership I saw my vehicle driving through the parking lot. Approx. 2 to 2 1/2 hours after I had arrived there I was back on the to Louisiana. If you are faced with a similar situation please ask for this TEAM. Thanks again Kevin and Phillip. Jeff More

Transmission Service Bullitin for the TCM-Fantastic service I made an appointment to have the S.B. effected and due to living 90 miles away was provided a vehicle to conduct the many errands that we do when we I made an appointment to have the S.B. effected and due to living 90 miles away was provided a vehicle to conduct the many errands that we do when we get to the city. I know that the 'loaner' came out of Kevin's pocket. The TCM fix was not successful and we had to return a week later. Since the work to fix the problem required a longer time period, Kevin Ortiz did "back flips" to get us a car for the three days required. Our car was ready on time when we returned and both times Kevin helped us transfer our things. He was more than courteous and helpful--He was concerned that our car get repaired and that our other needs be met. I could not ask for any better service. More

Good service Always responsive to our questions. Great vehicles and the customer service is good. This is the 6th vehicle we have bought over the last 12 years Always responsive to our questions. Great vehicles and the customer service is good. This is the 6th vehicle we have bought over the last 12 years More

Please disregard earlier review.. Miscommunication problem.... Stoepel Ford has, as usual, taken care of any issues I might have had. They truly care about their customers and have fur Miscommunication problem.... Stoepel Ford has, as usual, taken care of any issues I might have had. They truly care about their customers and have further earned my continued trust and loyalty! More

July 4th weekend and got us back on the road in 2 hours! Hats off to Ken Stoepel Ford. My husband and I were pulling our 5th wheel to Kerrville and all of sudden the hose that goes to the turbo blew. It is Hats off to Ken Stoepel Ford. My husband and I were pulling our 5th wheel to Kerrville and all of sudden the hose that goes to the turbo blew. It is almost noon and a 4th of July holiday. I called Stoepel Ford in Kerrville, Texas and spoke to Tommy Terrell. He told us to park our RV and bring in our truck and he would took care of us. We were prepared to rent a car and stay a couple more days. As soon as we pulled into the service bay Tommy met us and within 5 minutes he had given our truck to Phillip to repair. When Tommy came to update us we told him we hadn’t eaten. He said, let me have our driver (Lou) take you to find something to eat. Within 15 minutes we were at a great place to eat. We ate and Lou picked us up and our truck was ready. Now how is that or service? Thank you Tommy, Philip and Lou. More

Got me back on the road in no time! I am so thankful for Ken Stoepel Ford. We were in the process of moving from El Paso to Louisiana, and my Ford Explorer broke down near Kerrville, TX. I am so thankful for Ken Stoepel Ford. We were in the process of moving from El Paso to Louisiana, and my Ford Explorer broke down near Kerrville, TX. Kevin Ortiz the service advisor was quick to get my car fixed and get me and my two young children back on the road! Thank you Kevin More

Grateful for everything! I was devastated to learn the amount that I would have to pay on car repairs. I spoke with Mr. Smith, Service Manager, who was very kind and helpful. I was devastated to learn the amount that I would have to pay on car repairs. I spoke with Mr. Smith, Service Manager, who was very kind and helpful. I explained my financial situation and immediate struggle to Mr. Smith, who then waived the amount. Kevin Ortiz ensured car repairs and explained the issues in a way I could understand. These two gentlemen are truly amazing! Some day soon, God willing, I will be able to pay it forward (at Ken Stoepel Ford) and do for others what Mr. Smith and Mr. Ortiz have done for me. More

Recall On Ford 2004 Ford Ranger From the conversation on the phone to the dropping off to picking it up it was the best experience I have ever had with a gentleman named Kevin Ortiz From the conversation on the phone to the dropping off to picking it up it was the best experience I have ever had with a gentleman named Kevin Ortiz at Ken Stoepel Ford or for that matter about any place I've ever dealt with. More