Ken Stoepel Ford

Happy with our purchase Andrea pretty much met us at the door. We had been looking online and were interested in a Ford Explorer. She asked about the options and color we w Andrea pretty much met us at the door. We had been looking online and were interested in a Ford Explorer. She asked about the options and color we were interested in. She did not try to upsell us with options we had no interest in, just LISTENED to us. Although the dealership did not have the color we wanted, we went for a test drive. She was then able to locate a vehicle for us and was able to have the vehicle at the dealership in just 2 days! Although we loved our Ford Taurus and never had any problem with it, due to our current needs we feel certain the Explorer will suit us perfectly. Thank you, Andrea! More

Service department needs some help! I bought a new 2017 Escape (fully loaded / cash). It was recalled twice within a few weeks for two different problems. Service scheduled both time I bought a new 2017 Escape (fully loaded / cash). It was recalled twice within a few weeks for two different problems. Service scheduled both times with early morning appointments. First time was impressive and fixed within a few hours as described. Second time, I was advised they were very busy and, I offered to reschedule, was advised "no problem" be ready in a few hours. Around 5 pm I called and was advised someone would call me back in 15 minutes with a status report. No one called. I checked a few minutes after 6 pm and the receptionist advised the service department was closed but she would connect me with the sales manager. The sales manager, very apologetic, chased down the service advisor and he indicated they had not gotten around to fixing it but would get on it first thing the next day. The following afternoon I was called and told my car was ready and available. When I picked it up it was covered in bird droppings! I found this offensive since I took great pride in detailing my vehicles each week and placed it in the dealership's care in pristine condition. When the service advisor delivered the car I was astonished regarding the condition and asked, ".you guys could not even wash it.? He replied that they did not wash their Fords but only their Lincolns. "Seriously, it is covered in bird crap????". His response was, " Next time buy a Lincoln"! Talk about feeling inadequate about my purchase decision!! I own two new cars and replace one every year. I can assure you my next new car (up in November) will not be a Ford or a Lincoln. More

Ben is the best! My car buying experience was stress free from start to finish. Everyone at Ken Stoepel is so friendly and helpful. From the second I started working w My car buying experience was stress free from start to finish. Everyone at Ken Stoepel is so friendly and helpful. From the second I started working with salesman Ben Gardner, I knew that I trusted him completely and knew he truly wanted what was best for me and my family. I will never use anyone else for this process. Thank you Ben and Ken Stoepel, I am so happy with my Explorer!! More

How to buy a new car. First do your research. Go on line and get all the information you can. Make a decision as to which car you want. Then call Ben Gardner at Ken Sto First do your research. Go on line and get all the information you can. Make a decision as to which car you want. Then call Ben Gardner at Ken Stoepel Ford Lincoln. Ask him to help you find the car you want in the price range you are looking for. When he calls you back saying he has found it, meet him at the dealership and buy your new Ford. That's how easy it was for us. I never knew buying a car could be such an enjoyable experience. And Ben was great. He worked hard to get us the right car at the right price and I recommend him highly to anyone looking to buy. More

The Only Place I'll Go! Ken Stoepel has been my dealership of choice for many years now. I've purchased four cars at this awesome place and have been well treated on each and Ken Stoepel has been my dealership of choice for many years now. I've purchased four cars at this awesome place and have been well treated on each and every deal. Sales staff is amazing, no games, straight forward, make-it-happen kind of folks. Financing with Tommy at the computer is never complicated or disappointing. Service is fast and painless! I've always taken my vehicles to Quick Lane for oil changes and love what they've done to provide a comfortable environment for the short wait! This dealership lacks nothing, needs no improvement and will always have my business!!! More

Making a bad situation better. Service with a smile and always quicker than first thought. While planning on serveral days ,I was pleased to hear from Tommy Terrell that my probl Service with a smile and always quicker than first thought. While planning on serveral days ,I was pleased to hear from Tommy Terrell that my problems where minor and repairs where less than diagnosis was thought to add up to.Phillip and Juan had my car cooling in no time . More

Excellent Service Department Was traveling Friday, Labor Day Weekend, and my right headlight went out. I found the replacement at the Buick dealership, but they couldn't find tim Was traveling Friday, Labor Day Weekend, and my right headlight went out. I found the replacement at the Buick dealership, but they couldn't find time to replace it for me. Even though I have a Buick, I tried this Ford dealership. Service Rep., Kevin Ortiz, worked me in immediately. The mechanic actually had to remove my front bumper to replace the headlight! I was able to get back on the road with minimal time lost. Totally enjoyed my experience with this service department. So much better than what I experience in Austin. More

Excellent buying experience. Could not have been better. Bought a new Edge this week from sales representative Andrea O'Neal. She is an outstanding representative of Stoepel Ford. Very well informed regardin Bought a new Edge this week from sales representative Andrea O'Neal. She is an outstanding representative of Stoepel Ford. Very well informed regarding product details. She clearly and completely answered all of my many questions. Highly professional in every sense. Transaction, including trade-in, was simple and straightforward. No hard-sell, no silly games, just the kind of business transaction any buyer would welcome. I will definitely be back to Stoepel as a return customer in the future. More

Buy F150 PU I am over joyed that I went through the Ford Dealership just "LOOKING" when I met Gary Washington. Asked him about the used trucks. He told me about I am over joyed that I went through the Ford Dealership just "LOOKING" when I met Gary Washington. Asked him about the used trucks. He told me about the Blue F150 that had just come in on a trade. I was in a hurry to get some where else so I tool him I would be back. When my wife and I came back I asked if they had sold the Blue PU. It was on the rack being serviced so we drove a New Sport 150, I might have bought it but the seats were uncomfortable. I drove the Blue 150 and feel in love with it. You know I bought it and I am one "Happy Camper". Gary and I hit it off right at first. We both are from Kansas. We Jay Hawkers have to stick together. The whole truth is; Gary is a top sale person, very Professional, Knowable , helpful and answered all of our questions. I could not ask for some one any better. I will send my friends to him. Thank you for selling this PU to me. P.S. Phil, in the parts department,, was very helpful to me as I added a couple of things to this PU. Thank you again, Morris & Beverly Smith Ingram, TX More

PCM and TCM replacement I was on a road trip and my car refused to start at a gas station. I received a tow to the service center and I was so very lucky that I broke down wh I was on a road trip and my car refused to start at a gas station. I received a tow to the service center and I was so very lucky that I broke down where I did. The employees at Ken Stoepel Ford were incredibly polite, friendly, and helpful. Kevin Ortiz in particular took care of me like I was family, and I cannot emphasize how much he helped make an extremely stressful situation into a minor inconvenience! I would gladly return to get my car worked on here, even living in Houston! More