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Ken Stoepel Ford
Kerrville, TX
401 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 401 reviews
March 03, 2017
Excellent professionalism and customer service I bought my second King Ranch F-150 from Stoepel Ford yesterday (Bought my first one from Stoepel Ford 10 years ago). Peggy Salazar was outstanding. S I bought my second King Ranch F-150 from Stoepel Ford yesterday (Bought my first one from Stoepel Ford 10 years ago). Peggy Salazar was outstanding. She was always very professional, exercised excellent initiative and follow-through and went out of her way to promptly find and obtain the truck that I wanted. Peggy absolutely made me feel that she was making a personal commitment to me to deliver the best customer service possible. And, she was very helpful in working with me to develop a good deal for me and for the dealership. She spent the time to fully brief me on the features of my new truck, which I really appreciate. Peggy was terrific in all respects. I also want to commend Cameron Ulanday, who was rhe service person who assisted me with service for my previous KIng Ranch F-150 the day before. Very professional and followed through exactly on what he told me was needed and what would be accomplished. He made me feel very good about the experience. More
by Jerry
Employees Worked With
Peggy Salazar, Cameron Service Advisor
February 28, 2017
I love my new car! I had a great experience with Ken Stoepel Ford. Ben was the best salesman I have dealt with in a long time. He is very knowledgeable, friendly and hon I had a great experience with Ken Stoepel Ford. Ben was the best salesman I have dealt with in a long time. He is very knowledgeable, friendly and honest. I told him what I was looking for and what my budget was and he was able to find something that fit my need perfectly . I will definetly be back the next time I'm looking to make a vehicle purchase ! More
by carlady.rachael31
Employees Worked With
Ben Gardner
February 16, 2017
New Purchase 2016 F-150 My wife and I recently purchased a 2016 F-150 at Ken Stoepel. Peggy Salazar was our salesperson -- she did a wonderful job. The transaction was seam My wife and I recently purchased a 2016 F-150 at Ken Stoepel. Peggy Salazar was our salesperson -- she did a wonderful job. The transaction was seamless and accomplished mostly through email and over the phone. When we arrived the vehicle was ready to go. We completed the paperwork and were on our way. Knowledgeable, friendly, and helpful staff. Thanks to Peggy and the whole team at Ken Stoepel! Mark and Kristy Edwards More
by Mark and Kristy
Employees Worked With
Peggy Salazar
February 10, 2017
Wondweful sales experience What a wonderful salesman, is Gary Washington. He took great care of us. We want to adopt him. He is a really good guy. We don't remember the fina What a wonderful salesman, is Gary Washington. He took great care of us. We want to adopt him. He is a really good guy. We don't remember the finance guy's name but he was great, maybe Alfred or Sam . More
by byarsgw
Employees Worked With
Gary Washington, Sam Hernandez
January 16, 2017
Phenominal Experience Just when I thought buying a car on my own was impossible...Gary saved the day! This was the most pleasant and exciting experience I have ever had whe Just when I thought buying a car on my own was impossible...Gary saved the day! This was the most pleasant and exciting experience I have ever had when it comes to car shopping. From the sales department to finance department... care free! The customer service is outstanding and the attention they give their customers makes you feel like you are their only priority. Ken Stoepel will be my place of business! More
by Nicole Stanley
Employees Worked With
Juan (finance dept.), Gary Washington
January 13, 2017
Experienced but extremely uneducated I do not feel the dealership as a whole is incompetent... but the service department are the most friendly guess with no clue how to repair their own I do not feel the dealership as a whole is incompetent... but the service department are the most friendly guess with no clue how to repair their own products!! I made the mistake of actually attempting twice to have minor warranty repairs done and neither trip was successful. They talk an amazing track record but when it comes down to getting anything done other than a oil change they are by far inferior to the average dealerships!!! I will say the sales staff is knowledgeable but once you get past them your are definitely on your own. Thank you for such a headache Ken stoepel ford service dept.!!! More
by Kerr ford
Employees Worked With
Tommy Terrell
January 01, 2017
Buying this vehicle was a pleasure!!! I always dread buying a new vehicle - what a joy it was to meet Andréa at Ken Stoepel Ford in Kerrville. She and the entire staff made this experience I always dread buying a new vehicle - what a joy it was to meet Andréa at Ken Stoepel Ford in Kerrville. She and the entire staff made this experience a real joy! I will definitely refer my friends and am so happy to have made another new friend in Andréa O'Neal! More
by Schnauzerga
Employees Worked With
Juan in Finance, Andrea O'Neal
December 30, 2016
Excellent Andrea was so personable. She listened to what we wanted and provided exactly what we were looking for. All of the staff we encountered were wonderf Andrea was so personable. She listened to what we wanted and provided exactly what we were looking for. All of the staff we encountered were wonderful. More
by Robyn R Baeza
Employees Worked With
Andrea O'Neal
December 25, 2016
Kevin Ortiz When my family of out of town my car needed repairs which my insurance took care of. Needless to say the original shop which did the repair didn't kno When my family of out of town my car needed repairs which my insurance took care of. Needless to say the original shop which did the repair didn't know what they were doing causing more damage than repair. Mr. Ortiz keep me informed very step of the way. He handled the insurance process from beginning to the end. Throughput the repair I was never once left in the dark. He was professional and courteous. I highly recommend Kevin Ortiz to anyone who is in need of car service!! More
by Julie Yanez
Employees Worked With
Kevin Ortiz
December 20, 2016
Truck purchase Stoepel Ford and their sales team is outstanding and very professional in their relations with customers. Andrea O'Neal is an excellent salesperson Stoepel Ford and their sales team is outstanding and very professional in their relations with customers. Andrea O'Neal is an excellent salesperson and very pleasant to do business with. She worked diligently to find the vehicle I was looking for. Thank you Andrea for your service and patience while looking for the truck I needed. More
by Joel Blake
Employees Worked With
Andrea O'Neal
