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Ken Stoepel Ford

Kerrville, TX

4.5
401 Reviews

400 Sidney Baker St S

Kerrville, TX

78028

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Showing 401 reviews

April 08, 2017

Purchase of MKC Mike Hebert was wonderful in taking time to allow me to drive several cars. He gave me the time needed to decide on the car for me. He also offered More

by Shawk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Hebert
Apr 26, 2017 -

Ken Stoepel Ford responded

We're happy to hear that you enjoyed working with Mike Hebert and we hope you are LOVING your MKC! What a great vehicle! Please let us know if you have any additional needs ... we're happy to help answer any questions you may have and to ensure your upcoming service experience is just as smooth as the sales process was.

April 03, 2017

2014 Escape I really appreciate all the effort that Gary put into finding the right car for me...and then orienting me to all the features. I think he found a gr More

by MCulli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Washington
Apr 03, 2017 -

Ken Stoepel Ford responded

We're so happy to hear that your purchase experience was awesome, and that Gary Washington took great care of you. Thank you for the 5-star review and for recommending Gary to friends. Word of mouth recommendations are the highest compliment we can be paid! Here's to many years of you enjoying your new vehicle! Come by and see us soon!

April 01, 2017

super duty King Ranch F 250 Sam Hernandez was excellent, showing my wife and I the truck we ended up purchasing. Not looking for a truck when I took my Wife's Navigator to get se More

by wes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Hernandez, Kevin Ortiz
Apr 03, 2017 -

Ken Stoepel Ford responded

Mr. and Mrs. Hollis, We're so happy to hear you are loving your new truck! Bet it looks fabulous in your garage! Thank you for being loyal customers and for your ongoing business. When you're ready for your next vehicle, we hope you will keep us at top of mind. Stop in and see us the next time you're back in Kerrville ;-)

March 28, 2017

Great place to buy a vehicle! I would highly recommend working with Peggy. She worked hard for us and did a great job in getting us into the vehicle we wanted! More

by bankerag02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Salazar
Mar 28, 2017 -

Ken Stoepel Ford responded

There is a reason Peggy Salazar is our #1 sales person! :-)

March 26, 2017

Great customer service! I've always dreaded taking in my vehicle for oil changes but not anymore! Quick Lane is always so fast and friendly providing excellent customer servi More

by N. Forrester
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin and James Hill , Kevin Ortiz
Mar 27, 2017 -

Ken Stoepel Ford responded

So happy our guys could get your car door handle fixed! We look forward to taking excellent care of you and your vehicle for many years to come! Swing by any time to say "howdy!"

Apr 26, 2017 -

Ken Stoepel Ford responded

We're appreciative of your review and are happy we could get your car door handle fixed. Kevin and Robin are really awesome, aren't they?

March 25, 2017

service department Took my Ford Expedition to get the AC worked on, i expected it to be about a 5-7 days, i had it back within 4 days!!! Kevin was amazing, I made the co More

by Mrs. M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Ortiz
Apr 26, 2017 -

Ken Stoepel Ford responded

We trust your Red Beauty is still running well and you are loving your Expedition. What a great vehicle! We couldn't agree more about Kevin being amazing! Thank you for letting others know the kind of service they should expect in Ken Stoepel Ford-Lincoln's service department. :-)

March 24, 2017

Overall a good process Process was easy. No problems throughout. This was a low pressure sales process with expectations met and approrpiate use of my time. Thanks again More

by That guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Salazar
Mar 24, 2017 -

Ken Stoepel Ford responded

Thank you for your review. We strive every day to provide exceptional customer service. Based on your 1-star review, how did we miss hitting 5 stars for you? We welcome your feedback so that we can achieve 5-stars every time. If you had an awesome experience, would you consider giving us a 5-star review?

Mar 24, 2017 -

Ken Stoepel Ford responded

Thanks so much for the updated 5-star review! We're glad to know we met or exceeded your expectations!

March 24, 2017

Great salesmanship Mr Washington made it way to appealing not to buy ! had no intention on buying but oh well I did. I will tell others about Mr Washingtons zeal to sell More

by car guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Washington
Mar 24, 2017 -

Ken Stoepel Ford responded

Thank you for letting us know you had a great sales experience with Gary Washington. He does have a zeal to sell and I'm sure you got an amazing deal! We hope you enjoy your new vehicle! Thank you for your business and letting us find the right vehicle for you.

March 23, 2017

Great service of new car Kevin Ortiz was the person that worked with me and I could not have been more pleased. Kevin was very polite handled all my concerns in a great way. More

by Donnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Ortiz
Mar 23, 2017 -

Ken Stoepel Ford responded

Donnie, Thank you for sharing about your service experience here at Ken Stoepel Ford-Lincoln. We are pleased to hear that your car is running great now! Thanks for spreading the word via your 5-star review. Let us know if you need anything moving forward and feel free to swing by any time for our freshly made popcorn and to say howdy to Kevin!

March 23, 2017

Purchase a new car Mike Hebert was the person that sold me my 2017 Expedition. He was a complete gentleman and answered all my questions in a professional manner. He w More

by Donnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Hebert
Mar 23, 2017 -

Ken Stoepel Ford responded

Donnie, So excited you are enjoying your new 2017 Expedition! It's quite the SUV, isn't it? Thank you for your 5-star review of Mike Hebert. He does an outstanding job of listening to someone's needs and pairing up just the right vehicle to the person. Keep enjoying your new Expedition and swing by any time. Welcome to the Ken Stoepel family!

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