Ken Stoepel Ford

Great Dealership We can't say enough about our salesman John Finster and the whole dealership. This was our 3rd purchase from John. He makes buying a car an enjoyable We can't say enough about our salesman John Finster and the whole dealership. This was our 3rd purchase from John. He makes buying a car an enjoyable experience! He's very helpful and knowledgeable from start to finish. We've referred many friends to him and they have all been more then satisfied:) Everyone we've dealt with at the dealership has gone out of their way to help us - from finance, front desk, and the service department. In this day and age it's refreshing to find people like John and his team. More

Impeccable customer service! We were just passing through Kerrville TX with our fifth wheel from Nazareth PA on our way to Mesa AZ. My check engine light came on for a reoccurring We were just passing through Kerrville TX with our fifth wheel from Nazareth PA on our way to Mesa AZ. My check engine light came on for a reoccurring intermittent issue. I tried to get it looked at by a dealer in Texarkana TX but was dealt an attitude. I cleared the code myself and on our stop in Kerrville the light came on again. I called Ken Stoepel Ford to see if I could bring the truck in before we continued on today and Kevin Ortiz picked up the phone. He didn't promise he could get the truck done today, but did say they would be able to look at it. We were elated when he called at 4 PM, roughly six hours after the drop off, to say it was done and that Lou the shuttle driver would be at the campground to pick me up in 10 minutes. I wasn't expecting much after the dealer encounter in Texarkana, but Kevin went way above and beyond, and couldn't have been more pleasant, knowledgeable, and accommodating. Lou was beyond friendly and seems to really enjoy his job and made all of us in the shuttle feel welcome. 1800 miles from home with a tow vehicle issue and Kevin, Lou, and the rest of the Stoepel crew got us back on the road in less than a day. It's a little too far to go for us for an oil change every 5000 miles, but when in the area again, these guys get our business! Way above and beyond!!!! More

Service with a smile Not a good feeling when both vehicles end up in the service department at the same time, but dealing with Kevin Ortiz made a huge difference and it wa Not a good feeling when both vehicles end up in the service department at the same time, but dealing with Kevin Ortiz made a huge difference and it was all good. He kept us up to date with the progress of our repairs and left messages if we weren't around to answer the phone. He is such a pleasant person to work with and helped us out with transportation during that time. All Dealerships should have at least one KEVIN in their service department! More

Professional, friendly, and helpful This was my 1st purchase of a new vehicle. I am a widow,( around 39, but I will not tell you how many times I have been around it) and promised my hus This was my 1st purchase of a new vehicle. I am a widow,( around 39, but I will not tell you how many times I have been around it) and promised my husband that I would purchase a new vehicle. Logan was my sales person, and made this transaction very easy and comfortable. Juan was smiling and welcoming while we were doing the final paper work.I would refer any one of my family and friends to check out this dealership. You will not regret it. More

Easy to work with dealership. Sam Hernandez was our salesman and he was super helpful. The financial end was done easily and we were able to get a zero interest loan from Ford on o Sam Hernandez was our salesman and he was super helpful. The financial end was done easily and we were able to get a zero interest loan from Ford on our new 2016 F150. Sam even came in on his day off to give us the keys and congratulations on our truck when it was ready. More

Best Customer Service We have used this dealership many times for our car repairs and have been very pleased. Excellent customer service. Kevin always takes good care of We have used this dealership many times for our car repairs and have been very pleased. Excellent customer service. Kevin always takes good care of us and goes above and beyond in customer service! They are quick and truly care about getting you the best value for the work needing to be done. I would recommend them to anyone needing a new car, or needing work done on your vehicle! More

best service I have ever had I have shopped for cars in various places and states and I must say, this was the easiest and best service I have ever had. Peggy and Alfred were real I have shopped for cars in various places and states and I must say, this was the easiest and best service I have ever had. Peggy and Alfred were really nice and seemed to be eager to do all that they could to make the purchase as smooth as possible. I think I made a great deal and they were open to my needs both from the purchase and as a new person in town. Thanks again for all your help. No one asked for this and it is from my heart. More

Best decision ever! Alfred was on top of it. Got the information We wanted with no hassles or gimmicks. We bought our last vehicle from him and will go no where else! Whe Alfred was on top of it. Got the information We wanted with no hassles or gimmicks. We bought our last vehicle from him and will go no where else! When he wasn't available we were very well taken care of by Peggy and she was just as awesome. The experience was so great that my wife referred her son to them the next day and he bought his first car! Thank You all so much! George and Christine Rodriguez More

2017 F150 Peggy was patient and low-key during our decision process. Finally tracked down the truck we wanted and let me know the status of delivery to their lo Peggy was patient and low-key during our decision process. Finally tracked down the truck we wanted and let me know the status of delivery to their lot. Once there, she showed it to us a couple of times until we finally made the decision to buy. Again, very helpful, patient with our decision process and low-key with the her sales approach. Almost made spending money enjoyable.... More

Great Dealership Ken Stoepel Peggy Salazar is terrific. Anyone looking for a new or used vehicle Peggy is the right person for you. I promise she is a hard worker and will get t Peggy Salazar is terrific. Anyone looking for a new or used vehicle Peggy is the right person for you. I promise she is a hard worker and will get the job done. Just ask for her (Peggy). GREAT JOB!!!! More