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Ken Stoepel Ford

Kerrville, TX

4.5
406 Reviews

400 Sidney Baker St S

Kerrville, TX

78028

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Showing 406 reviews

July 05, 2017

Complaint not addressed Hand delivered a letter to the general manager Terri Massy. He never even bothered to reply. No written response, no phone call, no compensation for More

by RDbird
Recommend Dealer
No
Employees Worked With
Massey
July 02, 2017

Ben Gardner, Exceptional Sales Rep Ben was extremely engaging and helped me find the best purchase deal for me. He asked me a lot of questions then gave me positive encouraging options. More

by Boyd Robnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Gardner
Jul 07, 2017 -

Ken Stoepel Ford responded

Thank you for sharing your story with others, Mr. Robinson. It was very satisfying to me to be able to listen to your needs and to help match you with just the right truck. I know you're going to enjoy your new 2017 F-150! If you have friends or family in need of a new or used vehicle, I'd appreciate a word-of-mouth referral, as that truly is the highest compliment I could receive from you. Thank you for letting me earn your business and please let me know if I can be of service to you in any way. Swing by any time for popcorn or coffee, and don't forget to use your $10 off coupon for your first oil change!

June 24, 2017

Never Thought I'd Drive a Truck! I'll admit it. I'm a high-maintenance-from-the-big-city-gal. I've owned a few Lexus sedans and SUVs, as well as a large BMW sedan (750Li ... black on More

by Kimberly T.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrissy Garcia
Jun 26, 2017 -

Ken Stoepel Ford responded

Well, I have to say even "city slickers" look good in Ford trucks! Ha! I'm so glad we were able to work together and find just what you needed to fit your family's upcoming needs. Good luck on finding the right horse for your daughter. With Ford, everyone is getting a new ride! Please let your friends and family know I am here and will work extra hard to earn their business. Thank you for letting me earn yours and to have the bragging rights of converting you from a luxury sedan gal to an official Hill Country cowgirl! - Chrissy

June 10, 2017

The BEST Quick Lane Visiting Quick Lane with Dave and Lee is always a good experience. These two go out if their way for customer service. Not to mention knowledge of the More

by A. Robinson
Recommend Dealer
Yes
Employees Worked With
David Spinks, Lee Stewart
Jun 12, 2017 -

Ken Stoepel Ford responded

Hey, thanks so much for your review and letting others know to always expect great customer service with us. We really appreciate it! We look forward to earning your business again and seeing you for your next oil change! Come by any time for a fresh cup of coffee or just to say "howdy."

June 02, 2017

Great deal Had problems with another truck that was unable to be repaired. Ken Stoepel gave me a great deal on a new one because I was not satisfied with the F45 More

by KMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Hebert
Jun 07, 2017 -

Ken Stoepel Ford responded

Mr. McD, Thanks for allowing me to earn your business once again! It's always a privilege to work with you and I'm happy to know you are loving your new vehicle. Swing by any time, brother ... always enjoy seeing you. Thanks for your kind words and your review. Means a lot.

May 31, 2017

Thumbs Up Peggy!! My husband and I couldn't be happier than we are with the AMAZING EFFORT from Peggy, the most incredible salesperson we've EVER had the pleasure of wo More

by Nicann68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Salazar
May 31, 2017 -

Ken Stoepel Ford responded

It was my pleasure to have the opportunity to work with you! I know you are going to LOVE your 2017 Ford Escape SE ... it's a GREAT vehicle for so many reasons! If you need anything, don't hesitate to call me. I know there are plenty of bells and whistles to get acquainted with, so if you need a refresher on anything, just give me a holler or swing by. Thank you for allowing me to earn your business and for your review. It means a lot to have happy, satisfied customers.

May 28, 2017

Tom Davis Proud F150 Owner Ben was very pleasant to work with and he was not pushy. We enjoyed our truck buying experience with Ben and look forward to working with him in the More

by Tom Davis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Gardner
May 30, 2017 -

Ken Stoepel Ford responded

Thank you for your review, Mr. Davis! I'm so glad you are happy with your Ford F-150 purchase and I am confident it will serve you well for years to come. As to being "pushy," I don't think that ever works in sales and it annoys me when anyone tries to be that way with me. That's just how we roll here, so thank you for your business and I look forward to working with you in the future as your vehicle needs change. Have a great week!

May 24, 2017

Gary Washington We recently purchased a 2016 King Ranch 150 Truck from Ken Stoepel Ford Lincoln. We had the pleasure of working with Gary Washington, who went out of More

by Suburban1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Washington
May 24, 2017 -

Ken Stoepel Ford responded

Thank you for this review, Suburban1! I'm glad to know your purchase experience with me was worth the drive! I really appreciated the opportunity to earn your business and look forward to taking excellent care of you on any vehicle purchases in the future. Your 5-star review really matters and lets others know how they will be treated if they ask for me by name, Thank you again. I hope you are LOVING your 2016 King Ranch F-150. It's a beauty and bad boy of a truck all rolled into one!

May 19, 2017

Love working with Peggy! This is our second time using Peggy, A great experience every time. We will continue to shop Ken Stopel Ford as long as Peggy is there... More

by Kim Dulaney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Salazar
May 19, 2017 -

Ken Stoepel Ford responded

Kim, Thank you for your review and for your return business! We love loyal customers, and appreciate your kind words. I hope you are enjoying your new vehicle and if there is anything I can do for you, please do not hesitate to let me know!

May 11, 2017

Outstanding Experience all around We always look and deal with Peggy . This is our 5th vehicle from Peggy at Ken Stoepel . She is always outstanding in sales and service. Works hard to More

by Webb0809
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Hinckley, Peggy Salazar
May 12, 2017 -

Ken Stoepel Ford responded

Thank you for sharing your story with purchasing from me. I continue to appreciate our ongoing relationship and truly am thankful that I have earned your business all of these years. Enjoy your new ride and let me know if you need anything! I am always here for you!

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