Back

Ken Stoepel Ford

Kerrville, TX

4.5
403 Reviews

400 Sidney Baker St S

Kerrville, TX

78028

Directions

By Type

Showing 403 reviews

August 28, 2023

My wife and I just purchased a new 2023 Ford F350. Gary and Eric asked me what I was looking for in a truck and told me about a special-order truck on the lot that had not been picked up. The truck ha More

by aguirmf
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric McCutchen, Logan Landen, Gary Washington, Juan Rodriguez
August 28, 2023

The service department takes forever and no one seems to know what they are doing. Then once you have waited a month for the parts to come in and you have spent 30 days hounding them they don't even call yo More

by princess2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken and Roxy
May 22, 2023

Ordered and received a 2023 F350 XLT. I worked closely with Steve Black, who is a superb salesman. We worked closely during the ordering process and I was even able to make a few change More

by Kevin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez, Steve Black
March 31, 2023

I have bought two new cars from Ken Stoepel Ford with the assistance of an amazing car dealer Eric Schwartz. I have nothing but good to say about the whole dealership. Thanks again Eric… More

by silversurfer1962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Schwartz , Marselo Chavez
March 28, 2023

Don't know about sales, but service follow-up is non-existent. Had my diesel truck serviced there and afterward realized there was an issue with the DEF gauge. They did top off the DEF. After severa More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't Know
Mar 28, 2023 -

Ken Stoepel Ford responded

Hi Bobby. Here at Ken Stoepel Ford, we have an "open door" policy and would like the opportunity to make things right! We encourage you to come and meet with our Service Manager, Mike Veselka! His contact information is 830-257-5553 or mveselka@stoepelford.com.

March 27, 2023

Purchased a used car with the help of salesman Eric Schwartz. Eric was a tremendous help and was quite knowledgeable. Highly recommend Eric Schwartz if you need to make an automobile purchase. More

by Sunshine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Schwartz
Mar 30, 2023 -

Ken Stoepel Ford responded

Thank you for your kind review and 5-star review. Erik is indeed a great salesperson. He loves helping customers get exactly what they need. Please reach out to us if we can be of additional service to you. Our Service goes well beyond the sale. Congratulations on your vehicle, we surely appreciate your business! Stay Safe out there, ~The Ken Stoepel Ford Team

March 19, 2023

The best automobile dealership I have ever dealt with. I have purchased several vehicles from this dealership and have had a completely pleasant experience each time. Michael Hebert is my usual salespers More

by Allenby65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Art Schoonover, Juan Rodriguez, Mike "Abear" Hebert
March 17, 2023

Great sales team! Service is a Joke!! The service team needs a lot Of training!! More

by Toby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Both at counter up front scheduling appts
March 09, 2023

Bought a "first car" for my daughters that will be turning 16 soon. Had the best salesman Mike Nobles, i told him what i was looking for and he found it. Very patient and answered all my questions.Gr More

by poole840
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Nobles
February 27, 2023

My husband and I have purchased several vehicles from Mike Noble. We are very pleased with our purchases of our Ford Mavericks. Our company would not work with anyone else when buying from Ken Stoepel. More

by J Bowlin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Noble
2
...