Ken Pollock Mitsubishi

Service dept is excellent! I’ve been to this dealership twice for service. 1st time for oil change and tire rotation, 2nd time for a state inspection. Staff is very friendly and I’ve been to this dealership twice for service. 1st time for oil change and tire rotation, 2nd time for a state inspection. Staff is very friendly and work is completed in a timely manner. I recommend them!! More

Great dealership! Great experience at this dealership. Dave made my shopping for a car much easier, very friendly guy. He also showed me other options I could’ve chose Great experience at this dealership. Dave made my shopping for a car much easier, very friendly guy. He also showed me other options I could’ve chosen within the price range I wanted to stay at. I can definitely see myself coming back here in the future! More

Great staff Made us feel right at home! Thank you for being our dealership and service center of choice in the Carbondale area! Once again thank you! Made us feel right at home! Thank you for being our dealership and service center of choice in the Carbondale area! Once again thank you! More

Worth 45 mile drive When I was shopping for a new car I shopped dealership as well as car. How I am treated after sale is important. One year later they are still treatin When I was shopping for a new car I shopped dealership as well as car. How I am treated after sale is important. One year later they are still treating me better than most dealership s would if I was buying a new car. They can not seem to do enough to give great experience. More

Good buy Nice salesmen. Quick service. Let me take a test drive alone. No pressure to buy. Brought me lunch because they overheard I was hungry. Hot coffee. Nice salesmen. Quick service. Let me take a test drive alone. No pressure to buy. Brought me lunch because they overheard I was hungry. Hot coffee. More

Awesome Experience Welcomed by Salesperson Malek Mahmoud when out on lot browsing. Once we told him what our interest was, he was professional in how he handled our situ Welcomed by Salesperson Malek Mahmoud when out on lot browsing. Once we told him what our interest was, he was professional in how he handled our situation and what we wanted. Once we had an interest in a vehicle, he brought it right outside the showroom so we could look closely at it. Inside, Malek answered our questions and concerns, and Dave Chesko also joined in to explain and assist with our decision..no pressure, just info and facts. Vehicle price info and associated costs were gone over and an amazingly easy credit application was filled out. We were optimistic on the outcome based on the input from Malek and Dave. We were told we would receive our loan answer the next day, which we did and, happy the way Drew (finance manager) handled the loan process and got us a great loan interest rate. Also met and was impressed with service manager Dave Grover and the services offered. On the Outlander pick up day, all went extremely smooth with Malek and also Drew with a relatively painless and fast financial, loan signing session. Took about an hour from arrival until driving away with our new Outlander. Couldn't have expected a nicer, friendlier, easier vehicle purchase experience. Thanks to those at Ken Pollock Mitsubishi who helped us. More

Sales was good service and fiance not so much Dave was great but Drew not so much. He talked very fast and very low. When talking to Dave we were suppose to have a 72 month term but then we got a Dave was great but Drew not so much. He talked very fast and very low. When talking to Dave we were suppose to have a 72 month term but then we got a 75 month term. I'm sure Drew told us that but you could've understand much of what he was saying. I really don't think the ceramic coating was worth all that money because the car washes up like a regular car with water spots. We were told just have to hose it off. The final thing the car was still dirty but the GM offered to clean it if we bring it back. The problem is we live an hour away and since they kept it over night we really expected it to be perfect. When I came in and spoke to Dave he was very friendly and not pushy that's why I brought my wife back the next day to buy a car. The only thing I didn't like was the up-selling in the finance room, the extra monthly payments, and the condition of my car being so far away. I guess the next time it would make sense to buy local and closer to home. More

Prompt and efficient service Brought my truck in for the recall on both front airbags. Not only did they complete the work very quickly, but they also performed a check on my truc Brought my truck in for the recall on both front airbags. Not only did they complete the work very quickly, but they also performed a check on my truck to let me know what other service was needed. They provided me with the full diagnosis and were no pressure about getting it fixed. I appreciate a service department that will give me their opinion and allow me to make the decision on how to proceed. Well done. More

Great experience Every single person I encountered at this dealership was amazing, helpful and very courteous. Made me feel like family. All questions answered and nev Every single person I encountered at this dealership was amazing, helpful and very courteous. Made me feel like family. All questions answered and never tried to push anything on me. I knew what I wanted, and they were very helpful. Malek was polite and knowledgable and the GM Marty was very good with us and his employees and Drew was very good at explaining all the paperwork. Would highly recommend this dealership and will definately go back in future. More

Mitsubishi outlander sport Good deal. was able to get new vehical with low credit score here, when no other dealership would. Just had first oil change. The maintence crew are Good deal. was able to get new vehical with low credit score here, when no other dealership would. Just had first oil change. The maintence crew are friendly and the car is running great, no problems. More