Ken Pollock Alfa Romeo Maserati
Wilkes-Barre, PA
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Excellent Experience I came in to look at a 2018 Nissan Pathfinder on the lot. I made an inquiry on their website and received a callback to schedule a test drive within 1 I came in to look at a 2018 Nissan Pathfinder on the lot. I made an inquiry on their website and received a callback to schedule a test drive within 10-15 minutes. I dealt with Fred Lipka who was the salesman who had the vehicle ready for me to test drive upon arrival. Fred was very professional and such a nice guy to talk to. We had a nice conversation during the test drive and he was down to earth and NOT pushy in the slightest. I wasnt really in the market for a new vehicle (this one was slightly used) and it was more of a want rather than a need. I explained to Fred that I needed to keep my payments the same with no money down and I was still paying on a 2017 vehicle that I was currently in. Normally, coming to a dealership with ZERO flexibility isnt the greatest situation to make a deal happen but they did it for me. I explained my situation to the sales manger Gino Ginochetti and he not only got me to where I needed to be with my payments but LOWERED my payments by $7 per month. Business manager Jeri Joyce handled all the finance paperwork with the loan and went over warranty options. She also was extremely professional and went over everything slowly with me and answered any questions I had as well. When all was said and done they explained they were short staffed and had nobody to clean/detail the vehicle I just purchased and said to call back after some bad weather passed and they would gladly take care of it the way it should be. I never felt rushed, pressured or pushed into buying this vehicle and had nothing but a positive experience at Ken Pollock Alfa Romeo and would absolutely recommend them in purchasing a new or pre-owned vehicle. Manny More
My First Maserati Staff is very knowledgeable and friendly. The Maserati Lavante is awesome to drive with the Ferrari twin turbo V6. So worth checking out if your in th Staff is very knowledgeable and friendly. The Maserati Lavante is awesome to drive with the Ferrari twin turbo V6. So worth checking out if your in the market for a great ride. More
Amazingly easy purchase The showroom was immaculate and comfortable. THe staff were all friendly. Kyle and Jeri were both amazing. They made the when experience easy .Will n The showroom was immaculate and comfortable. THe staff were all friendly. Kyle and Jeri were both amazing. They made the when experience easy .Will nw back More
Deceptive Practices They do not deal with integrity and honesty..Buyer beware, do not visit dealetship if want to to deal with people who are honest and forthcoming about They do not deal with integrity and honesty..Buyer beware, do not visit dealetship if want to to deal with people who are honest and forthcoming about a vehicle. More
A great dealership! I had a wonderful experience. Everyone was friendly, helpful, and easy to work with. I’m so glad I chose this dealership for my new vehicle and will d I had a wonderful experience. Everyone was friendly, helpful, and easy to work with. I’m so glad I chose this dealership for my new vehicle and will definitely be using Ken Pollock dealerships in the future! More
Good service Good dealership. The guys were very nice and helpful. Tom was great with the financials. Mike was great with showing us all the cars we wanted to see Good dealership. The guys were very nice and helpful. Tom was great with the financials. Mike was great with showing us all the cars we wanted to see and test driving them. More
malibu ltz Mike came outside to meet me before I got out of the car. right away I felt comfortable with him.He maid the process very easy. Even though he was ver Mike came outside to meet me before I got out of the car. right away I felt comfortable with him.He maid the process very easy. Even though he was very busy that day. very happy with my purchase. Mike was there for me even after the sale was complete. you dont see that every day. thanks Mike ,looking forward to see you on my next purchase....JL More
very good easy to deal with. no pushing all great people to deal with thank you all very much.. just took possession of a 2015 maserati easy to deal with. no pushing all great people to deal with thank you all very much.. just took possession of a 2015 maserati More
Complete and excellant customer service The best experiance I have ever had purchasing a car. From the appearance of the dealership to the salesmen. I would recomend this dealership to my f The best experiance I have ever had purchasing a car. From the appearance of the dealership to the salesmen. I would recomend this dealership to my family. More
Friendly staff with expertise on their vehicles. After looking through several online websites and used car lots for a vehicle, I decided to stop at Ken Pollock Alfa Romeo to look at their available After looking through several online websites and used car lots for a vehicle, I decided to stop at Ken Pollock Alfa Romeo to look at their available used vehicles. I was greeted by Kyle Prociak a salesman who was very thorough and knowledgeable on the questions that I had about the vehicles that I showed interest in. I was shown a Jeep Cherokee that was in excellent shape for a fair price that I decided was the perfect fit for what I was looking for. I never felt any pressure towards a purchase and felt extremely comfortable with how thoroughly everything was reviewed with me. More