Ken Pollock Alfa Romeo Maserati

Recently purchased a $70,000 vehicle from this dealer. I found this to be a “run of the mill” dealer experience. The finance process, and associated communication was extremely poor. Post-sale follow- I found this to be a “run of the mill” dealer experience. The finance process, and associated communication was extremely poor. Post-sale follow-up was exceptionally poor. There was multiple issues during the sales, and post-sales process that were unacceptable. I would not recommend this dealer. More

Quick service and done very well. Service was done on time. I have no complaints. Everybody very friendly and professional. Will come back. I recommend this company time. I have no complaints. Everybody very friendly and professional. Will come back. I recommend this company More

Best place to go Bought a car from John nearly 10 years ago and knew this would be the place to go when I was back in the market. Very knowledgeable and helpful and ju Bought a car from John nearly 10 years ago and knew this would be the place to go when I was back in the market. Very knowledgeable and helpful and just the nicest people all around to deal with. This is the only place to go if you are looking for a vehicle that they have on the lot. More

Good customer service Always good customer service and Melissa always has the paperwork ready when I arrive so I don’t have to waste my time waiting around. Always good customer service and Melissa always has the paperwork ready when I arrive so I don’t have to waste my time waiting around. More

Consistently Excellent Service It's been a pleasure to deal with this highly competent service center. Melissa Caprari keeps me informed from the initial contact to the completion o It's been a pleasure to deal with this highly competent service center. Melissa Caprari keeps me informed from the initial contact to the completion of the service. I have complete confidence in your service staff. More

Exceptional Service. Simply excellent service. Loaner was great and even accommodated my keeping the loaner a second day. The car was thoroughly cleaned and shinning whe Simply excellent service. Loaner was great and even accommodated my keeping the loaner a second day. The car was thoroughly cleaned and shinning when I picked it up. Many thanks. More

Great service from start to finish. Super personable! From the first phone call to pick up, the operators and service reps were great. I was given a beautiful loaner vehicle equivalent to what I was driv From the first phone call to pick up, the operators and service reps were great. I was given a beautiful loaner vehicle equivalent to what I was driving. They returned my vehicle on time and looking brand new. Zero issues and no complaints. Perfect score for Team Ken Pollock Alfs Romeo! More

Taken with no response I purchased a used Mercedes GL550 from the dealership and all the sales person and management could keep saying was how good of condition this one own I purchased a used Mercedes GL550 from the dealership and all the sales person and management could keep saying was how good of condition this one owner vehicle has been kept. Looks I agree, but during the test drive I noticed a little shaking in the wheels and noted ti the says person Kyle Prociak that whoever balanced the new tires needs to do a better job and he agreed. Outside of that the car drove nice. I drive the car home that day, and within 3 days time I have an antifreeze leak on the vehicle. Within 10 days, I loose the A/C system on days that are 90 degrees outside. Steve Steltz one of the service managers states his guy goes over these cars with a fine tooth comb and how are they to know that the A/C was going to fail. NO assistance at all, but it comes back to their comments of "How well is the car as a one owner been kept" After spending 2.5 hours at a Mercedes dealership, it was determined that someone overfilled the AC unit on the car and when the temps would go above 80 it would shut it down. So unknown if you they put anything in the AC during the time it was at their location, but during the test drive of the car I addressed with Kyle that there is a vibration and the new tires placed on the car are not balanced correctly. Kyle agreed and felt the vibration throughout the car. Mercedes dealership took each wheel off and balanced each tire since all where not correctly balanced, but what is most disturbing is that I have 2 bent wheels that should have been addressed by your dealership during the placement of the new tires on the car. The wheels should have been fixed before placing them back on the car for sale and should have not been stating how much this car is in great condition since it is a one owner car with bent rims. I now know what type of dealership Ken Pollock is within the Wilkes Barre area, not a trust worthy car dealership at all based on the representation of a car that was sold with known bent rims and an overcharged AC System. More