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Ken Nelson Auto Group
Dixon, IL
24 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 24 reviews
November 06, 2024
Do not patronize this business. Especially the service department. You will be lied to and cheated. Buyer beware. Incompetance rules. Especially the service department. You will be lied to and cheated. Buyer beware. Incompetance rules. More
by Cres3199
Employees Worked With
service dept.
March 16, 2024
Ken Nelson Auto group is one of the best dealers from whom I’ve purchased a car in over fifty years. Austin and Kyle were cooperative, helpful, and professional at each phase of the transaction on a 202 whom I’ve purchased a car in over fifty years. Austin and Kyle were cooperative, helpful, and professional at each phase of the transaction on a 2023 Nissan Rogue SL. Kyle communicated with by email in a timely, precise, and concise manner. Austin delivered the car to our home in Freeport after having it attended to as part of the deal. He demonstrated everything he could about the car’s interior features to my wife in a patient way. A week after we took ownership, Austin placed a courtesy follow-up call that was much appreciated. Look no further than Ken Nelson in Dixon. You’ll be happy you did! 5 stars. More
by Thompson.brandt
Employees Worked With
Austin, Kyle
March 07, 2024
Great place to do business with! I would recommend this dealer to anyone looking for an honest auto dealership. . Everyone that I worked with were so very nice and down to earth. I would recommend this dealer to anyone looking for an honest auto dealership. . Everyone that I worked with were so very nice and down to earth. It was such a pleasant change from the other dealers. I will definitely return for another purchase when the time comes. More
by dora
Employees Worked With
Brayden Reyes
February 25, 2024
My parents and I had a great first experience at Ken Nelson. The staff really made an effort to know our budget, wants, and needs in a vehicle and really tried hard to have us leave with something we wo Nelson. The staff really made an effort to know our budget, wants, and needs in a vehicle and really tried hard to have us leave with something we would love. Chris, Jamie, and Brett were all super helpful throughout the entire process. More
by avidal2196
Employees Worked With
Chris Barefield, Jamie, Brett
December 25, 2023
We bought a car purchased the extended warranty for a Nissan rogue the sales guy made it clear for repairs with this warranty we need it to be serviced here....had a bad sensor had it towed there from in Nissan rogue the sales guy made it clear for repairs with this warranty we need it to be serviced here....had a bad sensor had it towed there from in town part got replaced a few days later same problem happens as before but we're in rockford so going by what the sales man said we had it towed to dixon $300 bill because we were under the impression it HAD to be serviced at ken nelson....the service guy explained that was not true....great so he said it was the same part and Nissan would cover $130 and that was guaranteed and that the service manager would just have to sign off on it. A few MONTHS later we call no call back so we stop in just to have the manager tell us ohh sorry I was just about to call you...IM SURE either way sorry dont see that happening and basically found out everyone here Is just spinning us and will lie to your face about customer service first and last car I plan to buy from this place....don't bother!!! More
by Hamdiesel1
Employees Worked With
Service manager
April 19, 2023
Koby has been there for me for the last 3 vehicles that me and my wife have gotten. He is always willing to help with anything and has done great with us. He had all the paperwork done for me when I came b me and my wife have gotten. He is always willing to help with anything and has done great with us. He had all the paperwork done for me when I came back so fast and easy for me. Thank you koby More
by Patrickwalko
Employees Worked With
Kobe Saint Pierre
June 30, 2022
Ken Nelson's service depart is wonderful, always very accommodating, helpful and knowledgeable. Plus sales rep Cayden Erickson was amazing to work with, he was very kind and made the experience as positi accommodating, helpful and knowledgeable. Plus sales rep Cayden Erickson was amazing to work with, he was very kind and made the experience as positive as possible. HOWEVER had horrible experience with a gentleman by the name of Drew Rowley/ Buick GMC Sales Manager. He was rude, condescending, and demonstrated false advertisement, for example by starting the negotiation with a $3,000 higher price than what the sticker on the vehicle stated. Unfortunately, that's not a way to draw customers in and keep customers coming back, in my opinion. More
by Upset consumer55?
Employees Worked With
Cayden Erickson and Drew Rowley
