Ken Houtz Chevrolet Buick

Expert guidance as I made a selection between 2014 and 2015 model Tahoe. I was given a generous amount of time by everyone that I came in contact with. Everyone was extremely professional, knowledgeable 2015 model Tahoe. I was given a generous amount of time by everyone that I came in contact with. Everyone was extremely professional, knowledgeable and pleasant to deal with. Absolutely NO pressure. A very good experience at Ken Houtz Chevrolet. More

I have been looking for a new auto on and off for the last year and three months. After narrowing the choice down to two vehicles, I just needed to test drive the new design 2014 Impala to make up my min last year and three months. After narrowing the choice down to two vehicles, I just needed to test drive the new design 2014 Impala to make up my mind. We stopped by Whitmore Chev in West Point which is close to my New Kent home. After explaining what we needed, we left feeling very disappointed. Since they didn't have the color Impala I was looking for and it was too much trouble to move a few cars so I could test drive it-we left. They didn't want my business. I wanted to go home, but my husband said "lets drive over to Gloucester" . Our first and last stop was Ken Houtz. We stopped and looked around the lot for a few minuets and then Gary came out and introduced himself. Again I explained our situation and asked if it was possible to test drive a new Impala. Gary not only let us drive the car,but answered the many, many questions we had. The test drive was all it took and I made my decision. Gary said he would be able to find us exactly what we wanted and took the time to search for the car I wanted with only the options I wanted. From picking out the car , signing the paperwork and then taking delivery - what and awesome experience! We would recommend Gary and Ken Houtz Chevrolet to anyone. More

Found a truck on line I was very interested in so my wife and I drove to Gloucester, VA about an hour from our house to check it out. We were greeted by Jim Jackson that answered all of our questions and exp and I drove to Gloucester, VA about an hour from our house to check it out. We were greeted by Jim Jackson that answered all of our questions and explained everything on the truck. We then met with Ken Houtz to do financing and he was very thorough in explaining the warranty and GAP insurance to us. Overall this was a great experience and we were treated as family by the whole dealership and would highly recommend them to anyone in search of a vehicle. More

We went to see a Jeep that we saw on the internet for my daughter as her first car. This is where we met Tony Pafundi. He was very helpful and straight forward about the Jeep and wrote down all the questio daughter as her first car. This is where we met Tony Pafundi. He was very helpful and straight forward about the Jeep and wrote down all the questions we had about it. If he didn't know the answer, he would find out for us. He was a great to deal with. After a few days, we went back to look it over and take it for another test drive. It was a used car so we wanted to make sure it was in good condition. We had even more questions which Tony was happy to answer. After we decided to buy the Jeep, we worked with Ella Ames. She was responsible for getting all the paperwork in order. She too was extremely helpful and also great to work with. This was the most positve experience at a dealership that I have ever had. We also met with Ken Houtz, he spent some time talking with us about his first car experience. I appreciated the time he took with us to share his story. They were very willing to work with us and even though we weren't buying a new expensive car, they treated us as well as if we had. I was extremely pleased with them and would recommend them very highly. More

People are very friendly and treat you like family. This is a very established family business that has been in business for over 30 years. The employees are all very accommodating and courteous. They als is a very established family business that has been in business for over 30 years. The employees are all very accommodating and courteous. They also do many community volunteer activities. I highly recommend this establishment. More

When we arrived at the Ken Houtz dealership, all sales personnel were busy so Ella Ames came out and introduced herself. We told her we were interested in the new 2014 1500 Silverado. She walked us over t personnel were busy so Ella Ames came out and introduced herself. We told her we were interested in the new 2014 1500 Silverado. She walked us over to the display area and began to explain all the new features that had been added to this years model. We started looking at one with features we were interested in so she went back to the showroom to get a set of keys and came back with Jim Jackson. Ella introduced us and Jim took us for a test drive. Had it not been for Jim's interest in showing us the features of the truck we would not have ordered the Driver Alert or the Cooling Seats. When we got back to the Dealership we went inside to talk more and to figure out what truck was for us. In the mean time Mr. Houtz came out and introduced himself as if were our next door neighbor. Not too many owners will do that! They checked to see if there was one in the region that met our needs. We decided to order a truck. Jim kept us updated on the progress. When it was time to take delivery Jim had the truck picked up to have additional equipment installed so we would not have to make another trip. This has to be the friendliest and least pressured group of people I have ever experienced while dealing in the automobile industry. Thank You Ken Houtz Chevrolet More

We traveled to this dealership after finding the truck we were looking for online. The staff was friendly from the moment we walked through the door and they already had the vehicle waiting for us to test d were looking for online. The staff was friendly from the moment we walked through the door and they already had the vehicle waiting for us to test drive. We purchased the truck, in and out the door within 3-4 hours. Would recommend this dealership without any reservations. More

We were on our way to purchase a Honda Pilot when we stopped at Ken Houtz Chevrolet Buick for a last minute look. Jeff Hogge and Jim Jackson were so nice and helped us find a perfect car. We called th stopped at Ken Houtz Chevrolet Buick for a last minute look. Jeff Hogge and Jim Jackson were so nice and helped us find a perfect car. We called the Honda dealer to let him know we had changed our minds. This is the first time we have ever dealt with a dealership and didn't have to stay there all day to purchase a vehicle. The process couldn't have been easier. We love our new (to us) 2013 Acadia and are looking forward using Ken Houtz Chevrolet Buick for future purchases! Thanks so much Jeff and Jim! It was truly a great experience! David and Amy O'Neil More

I found the care, friendliness, and overall customer experience to be outstanding. Ella's follow up is unmatched and Mr Houtz clearly care about his business today and for years to come. Chevrolet is lu experience to be outstanding. Ella's follow up is unmatched and Mr Houtz clearly care about his business today and for years to come. Chevrolet is lucky to have such talented individuals looking after the brand, I drove 75 miles from larger dealerships to buy my new 2014 Silverado from Ella and Ken. I in part did not pursue a GMC Sierra or Ford F150 because of the care and relationship. Other employees such as Tony and the receptionist were always helpful and cordial. I purchased two cars from Mr Houtz in the last 18 months and I would give serious consideration do go there again in the future... More

I made this my first stop due to an email sent by the owner Ken Holtz thanking me for looking at his dealership for a possible purchase. I felt the friendly family feeling from the email. Someone already owner Ken Holtz thanking me for looking at his dealership for a possible purchase. I felt the friendly family feeling from the email. Someone already followed up before his email, but he told me everyone needs a response. I arrived and felt the family attitude. The overall experience was excellent and I would recommend them for a purchase. Thanks to Ken, Jeff and Jim for the Great Deal. A++++++++ More