Ken Houtz Chevrolet Buick

Outstanding Customer Service/Amazing Car-buying Experience! We love this dealership! We visited five dealerships when looking for our next car purchase. We honestly weren't even considering Chevy but from the m We love this dealership! We visited five dealerships when looking for our next car purchase. We honestly weren't even considering Chevy but from the moment we stepped on the Ken Houtz lot, we were blown away by how differently this dealership operates. Both Gigi and Ken made us feel like we were their only customers. They took the time to personalize every part of the buying transaction, from cheerfully allowing us to test drive several different cars to locating the exact car we wanted. They offered us a fantastic deal and took care of every detail to ensure a fast and accurate transaction. They even had our plates installed on our car so we didn't have to bother with the vehicle registration process--amazing customer service! We will probably buy our next car from them and will definitely recommend Ken Houtz to our friends! More

Doolie work truck Ken personally located the truck we wanted and made us a good, fair deal on it. Delivery was prompt, paperwork fast. Have bought several vehicles fr Ken personally located the truck we wanted and made us a good, fair deal on it. Delivery was prompt, paperwork fast. Have bought several vehicles from this dealership in the past. Very happy , and we always learn something (good) we didn't know before. Everyone that works there is genuinely pleasant, helpful and thankful for our business. Great service department, too. More

A Great Place To Buy A Car The people are friendly , service is great and prices are fair. Best time I've had buying a car....HANDS DOWN ! Thanks Teresa , Tony, Ken and Nick The people are friendly , service is great and prices are fair. Best time I've had buying a car....HANDS DOWN ! Thanks Teresa , Tony, Ken and Nick. I'll be back :-) More

The Best experience ever! We found this dealership helpful, courteous, warm and friendly and above all else they eliminated that feeling that so many of us get when trying to We found this dealership helpful, courteous, warm and friendly and above all else they eliminated that feeling that so many of us get when trying to purchase a car....the "I'm about to get screwed and might not even know how it happened" feeling. They were completely above board, did what they said they could do and didn't press us or up figures on us in the finance room. It was the most hassle-free and pleasant experience we have ever had buying a car. I loved these people and would go back in a heart beat. Ken Houtz himself, made a personal effort to find us what we were looking for and was extremely warm and welcoming. These folks took customer service to the next level and they deserve recognition for it. Thanks guys...love the vehicle!! More

No Regrets A+++ I just had the best experience ever with a dealership. That says a lot as I have purchased 15 cars or so in 40+ years. They (Ken Houtz, Katie Pre I just had the best experience ever with a dealership. That says a lot as I have purchased 15 cars or so in 40+ years. They (Ken Houtz, Katie Preddy) offered personalized service, superior repair service knowledge of the vehicle, ++ enthusiasm and willingness to go the whole distance to make me a satisfied customer. Their pricing was competitive and the pressure to make an immediate decision was,,,,,well there just wasn't any pressure. Nothing but patience as I worked my way through the decision process. We had multiple email exchanges, "facetime" videos and even "live walk arounds" so we could address any mechanical and cosmetic concerns as those questions popped up over several days.. In summary, TRY these folks out. YOU won't regret it. They earned my trust. Hal B. (Upstate, New York) More

Excellant Customer Service My husband and I purchased two new vehicles on 5/30/15. our family previously has done business and purchased vehicles here, and came back as the buyi My husband and I purchased two new vehicles on 5/30/15. our family previously has done business and purchased vehicles here, and came back as the buying experience is stressless, non pressure to buy , accommodating , extremely pleasant experience. Plus Ken Houtz offers a lifetime warranty on their vehicles, which offers peace of mind in the future to us. I would highly recommend doing business here as the experience is amazing!!! Our Sales consultant Jim Jackson is extremely knowledgeable, and will handle any questions in expert manner. The finance manager Ed Burrows has got to be the most efficient person whom we have dealt with in making a financial purchase with. Mr . Ken Houtz himself is an amazing business man and will make sure your experience was the best that it could be!!!! Thank you Ken Houtz Chevrolet Buick!!!! More

The best team and place to shop for cars! Tony, our car salesman, was very helpful, and did not pressure us into buying. He allowed us to take our time, and when I found the car I like, he mad Tony, our car salesman, was very helpful, and did not pressure us into buying. He allowed us to take our time, and when I found the car I like, he made sure that Mr. Ken will give us the best deal possible to make purchase smoothly and no stress at all. Our family feels very comfortable dealing with this team. They are reliable and trustworthy! Thank you Tony and Mr.Ken! More

Very helpful and pleasent employees They worked very hard to get us the best deals. In fact, we only went in for a truck for my husband but I left with a new car too. They worked very hard to get us the best deals. In fact, we only went in for a truck for my husband but I left with a new car too. More

Worth the drive!!! So different from other car dealers! Living in Norfolk I have tons of dealers in my area but I am so happy that I decided to go out to Ken Houtz. The whole atmosphere is different there. Living in Norfolk I have tons of dealers in my area but I am so happy that I decided to go out to Ken Houtz. The whole atmosphere is different there. Jim Jackson was fabulous to work with. He was friendly without being pushy, had a wealth of knowledge on the vehicle I purchased and gave me a great deal. I feel that I truly got my money's worth. It is so refreshing to find a dealer out there that still truly cares about the customer instead of just the bottom line. The "lifetime" warranty alone is better than most dealers can offer!! If you are looking for a new or used vehicle- go see Jim and Ken! You won't regret it!!! More

Finally, trustworthy car sales people! I just bought my first new car and Katie & Ed could not have treated me better! It is a 2015 Chevy Sonic, and I love it! I had an almost new car in my I just bought my first new car and Katie & Ed could not have treated me better! It is a 2015 Chevy Sonic, and I love it! I had an almost new car in my moms name from another dealership, that I have been paying on for 5 years' and pouring money into, to keep it running, with a year of payments to go! I honestly don't know if that car would have made it another year! It is awesome to finally meet honest car dealers who look out for your best interest and go that extra mile to see what they can do for you. I had no idea that I would be eligible for a new car! I am also using the plan they have that covers anything that my car may need for life! I can't express the relief I feel knowing I can get in my car, go as far as I want to, and be 100% secure in doing so! Thank You, Ken Houtz, Katie and Ed! More