Ken Harvey's Dublin Honda

If you want the worst experience in your life with car buying,to be ashamed of thinking of buying a new car, to be humiliated by a seller for being a buyer, if you are looking for the last dealer on this buying,to be ashamed of thinking of buying a new car, to be humiliated by a seller for being a buyer, if you are looking for the last dealer on this earth for you buy a car then look no further - Dublin Honda is your answer. If you want a decent car buying experience (not a good or great one)m then do now even stop for breath at this pathetic dealership that has the WORST sales representatives ever. One guy there almost got physical with me because I tried to be a demanding BUYER and he did not like that. More

I was looking for a very specific used car and Dublin Honda had one in stock. I ended up working with Mike A., and he was helpful, got me into the car for a test drive right way, immediately gave me a tr Honda had one in stock. I ended up working with Mike A., and he was helpful, got me into the car for a test drive right way, immediately gave me a trade in quote and was easy to work with. I spent more then a few days making my buy decision and Mike kept in touch but not too over bearing (or unresponsive as were other dealers who I couldn't get to call me back). He appeared sincere and wanted the sale by being respectful and polite (a rarity given the other 3 dealers I was dealing with). More

Tito Perez from internet sales is just another slimy car salesman. He'll send you a quote over the internet that looks good, but once you try to confirm the deal, he'll throw in other things to raise the pr salesman. He'll send you a quote over the internet that looks good, but once you try to confirm the deal, he'll throw in other things to raise the price. Specific example: For the cash for clunkers program, a government program that guarantees your trade-in value at a certain price, he says that there the price is $1000 higher because it is a part of the program and the price he quoted you is not good for this, against U.S. government's rules. Scanning his inventory from other dealerships also shows that he was lying about vehicle availability in the first place and is very curt on the phone, insisting that you come in for further negotiations (meaning a long drive out from the Peninsula/South Bay) and does not answer your questions over email or the phone. Simply ignores your questions and asks "when do you want to come in". Do not waste your time with this dealership. More

THIS WAS A REAL SURPRISE TO FIND A SALES PERSON WHO WAS SINCERE ABOUT OUR NEEDS .HE SPENT TIME AND SHOWED US EVERYTHING EVEN THOUGH WE TOLD HIM WE WERE JUST LOOKING I WILL BUY ANOTHER CAR FROM HIM IN THE F SINCERE ABOUT OUR NEEDS .HE SPENT TIME AND SHOWED US EVERYTHING EVEN THOUGH WE TOLD HIM WE WERE JUST LOOKING I WILL BUY ANOTHER CAR FROM HIM IN THE FUTURE.THE WHOLE EXPERIENCE WAS GOOD .WE ARE SATISFIED. VINCE WE THANK YOU. More

My sister-in-law and I were at Dublin, CA Honda dealership on June 20, 2009 looking for a Honda SUV and we requested to test drive one of the vehicle. Saeed Ahmad, sales rep. told us to call him i dealership on June 20, 2009 looking for a Honda SUV and we requested to test drive one of the vehicle. Saeed Ahmad, sales rep. told us to call him if we needed help but he was not friendly. When we wanted to test drive a vechicle and told Saeed Ahmad, he told us to come back another day since they were busy. My sister-in-law wanted to purchase the SUV but she wanted to be sure she was comfortable driving the vehicle. I am a former Honda pilot owner and I had convinced my sister-in-law to purchase a Honda vehicle, but because of how we were treated we are going to purchase a vehicle from a different car dealer. Too bad, Dublin Honda lost a sale! More

I am not surprised to see such a low rating of this I am not surprised to see such a low rating of this dealership [Dublin Honda, CA] I will NOT recommend any one to go to this dealership, unless t I am not surprised to see such a low rating of this dealership [Dublin Honda, CA] I will NOT recommend any one to go to this dealership, unless they drastically change their attitude and practices of doing business. My experience with them was horrible. I was quoted a Price for 2009 Honda Pilot, and in a day told via email and phone that the particular vehicle is no longer available. The same day I walked in the Dublin dealership, and was offered same vehicle @ ridiculous price [actually they had two of the same model/color/trim]. They just backed off from their internet quote. They were non-courteous and rude to the extent that when my wife asked for water, while I was out with the sales person for test drive, she was pointed to the vending machine by the receptionist. I am going to report this to Consumer Relations and to Honda USA. More

The purchase part of the vehicle was no problem. Got it using a AAA price over invoice deal. They didn't have a second key to the car -- couldn't find it for a NEW CAR!! It is now upon me to get the sale using a AAA price over invoice deal. They didn't have a second key to the car -- couldn't find it for a NEW CAR!! It is now upon me to get the salesman to get the key and he has conveyed that attitude towards me. Answered his cell phone while not in the office and told me to call him back the next day. In the days of 41% car sales, car dealerships and salesmen should be doing everything in their power to attract and keep new customers. More

I visited the show room on Saturday(01/10/09) to check out a Honda civic model. I was initially attended to by Saeed Ahmad one of the sales representative and was asked about the seriousness of my visit a out a Honda civic model. I was initially attended to by Saeed Ahmad one of the sales representative and was asked about the seriousness of my visit and my intention of buying the car or finding out information. I was surprised by the fact on inquiries about my credit score even before I was shown a car. The test drive was delegated to by another sales guy Ed , with an uneventful ending to that. I then again was attended to by Saeed, I asked him the leasing deals. I was told that no information on any deals would be given until I file for a credit application. I asked that I be shown the details of leasing and then I would file for a credit application, Saeed who had scratched a few numbers on a sheet of paper tore the paper and walked away. This rude behavior shocked me and I informed Ed that I have to look at the lease contract before I sign on anything. This lack of common courtesy and rude behavior is shocking and appalling to me. Saeed also muttered profanity under his breath and walked away, this is so amazing to me that they actually train sales professional to be such first rate idiots. Ed apologized for his Seniors behavior and brought a sample leasing document. More

Drove a 2008 Odyssey on 12/27/08 with Russell. Nice guy, low pressure, no complaints. Told him we were just browsing. On 12/31/08 Russell called and stated we'd get a great deal on the car (last 2008 on t low pressure, no complaints. Told him we were just browsing. On 12/31/08 Russell called and stated we'd get a great deal on the car (last 2008 on the lot) if we rushed in and bought it. Checked Edmunds.com. Edmunds TMV for the car was $28,078 and we could get the special finance rate of 3.9% for 60 months...MSRP was 34,500ish. After a couple hours (making us late for our New Years Eve party), "Sales Manager" MARK, begrudgingly agrees to the Edmunds TMV...but wouldn't go lower. So we left as we felt we could do better than TMV on a 2008. On 1/2/09, MARK calls us back and repeats his offer on this new 2008: $28,078 + Fees and 3.9% for 60 months. He states he can't go lower. So okay...we decide to go for it. I provide info for my loan app over the phone to expedite and make it easier on the family. They send the car to be washed and detailed. Then about an hour later, MARK suddenly remembers this Odyssey was sold before but never picked up...so it wouldn't qualify for new car honda financing (BTW, turns our Russell was the guy who sold it the first time...6 months prior). He said he could sell it as a "certified used car" but it would now cost me another $550 plus 4.9% OR I could pay the original price we agreed to, get only 5.9% financing and the warranty on my NEW Honda would only be good for another 30 months....grrrrr. Even though this was THEIR mistake/omission/oversight/LIE...they wanted to stick me with the entire cost of the error. They weren't even willing to split it with me (ie They'd eat the $550 certification cost and I'd eat the higher interest rate). Which BTW, if you do the math was almost exactly the same $$$. The additional interest would've cost me a little over $600 on the life of the loan. MARK told me to take or leave it. They wouldn't bend. Needless to say, I passed ONLY because I felt this was a classic bait and switch and didn't feel I should have to pay for their mistake. The whole reason we started down this road is because they called us (both times) and promised a great deal. Clearly they knew all along something was up with the vehicle. They must've known the vehicle had been sold before and that it wouldn't qualify as new. MARK even mentioned at one point that they'd had this problem with this vehicle before, but conveniently forgot to mention it when my sale was going through. AVOID DUBLIN HONDA if at all possible...nice showroom...lots of cars to choose from, but MARK is very hard to deal with...and is probably a shady character. Russell...well the jury is still out. Nice guy, low pressure...but the failure to mention he already sold the car before was kinda cheap IMHO. More

Do not go for this dealership. I called the internet Do not go for this dealership. I called the internet department to ask for price. And I asked if I come in to buy the car today, would he took off Do not go for this dealership. I called the internet department to ask for price. And I asked if I come in to buy the car today, would he took off $100. He agreed and said it is only valid today. I asked him to send me email to confirm this. He said he cannot because then I will go to other dealers with the quote. So I thought OK. That's fine. I can thrust him. Then I drove to this dealer place after work and asked for the guy. The guy came and said he never talked to me over the phone. He said that is his name and his phone number but he never talked to me today. He cannot reduce any of the price. He is definitely not friendly. I asked if he can check any record who answered his phone. He said no. No one can do anything about it. Maybe some other people or salesmen answered the phone. This is just really ridiculous. I don't have much experience dealing with car dealers. It is probably the way they run business. But I expect when the guy said he is someone over the phone, he better be the guy. Otherwise, it is just lying and no credibility. I would have bought the car without the $100 off. That's not a big deal. But it is just making you feel upset when you are not treated friendly at all when it is not your fault. More