Ken Harvey's Dublin Honda

We have bought two cars from Dublin Honda in the past 5 years. Yesterday, my wife, my daughter, and I stopped by to look at the cars because we were thinking about trading one of our cars in the near futur years. Yesterday, my wife, my daughter, and I stopped by to look at the cars because we were thinking about trading one of our cars in the near future. Mr. Roberto Velasco met us at the door and offered to show us any car we wanted to see. His customer-oriented attitude and courtesies were quite obvious; we felt no pressure to buy, we just felt at ease and welcome. After he showed us several cars, we decided to look at another car that met our needs more closely, but that particular model was already sold out. So, we began to loose interest, and we mentioned to Rob that we wanted to get some lunch, and that we were going to think and talk more about it (we were not yet really that sure about buying the car). He then asked us about things that were important to us in a car as well as other things we would like to have in it. He did some checking and returned to us with a much better package; an offer we could not resist hearing more about. Needless to say, his offer got better and better throughout the lunch hour, and we could only say “yes” to his offer. We bought and drove the new car home yesterday; we are very satisfied with the car and so thankful to Rob. In fact, we never met a professional as outstanding as Rob. He covered all aspects of the sale; stayed in tune with us, was very resourceful, very thorough in his work, and followed through even after the sale. Based on the above, we venture to say that he is probably, or has the potential to be, one of Honda’s most responsible sales representative. More

There is nothing you can go beyond what he did to help me resolve a difficult emergency battery problem. I did not have appointment, stopped by, he went out worked on my car in the lot and get me going. Wh resolve a difficult emergency battery problem. I did not have appointment, stopped by, he went out worked on my car in the lot and get me going. What a service! How can you expect go to a dealership without appointment and be able to get personal attention? This is why I also buy car from this dealership. More

Roberto was very attentive and really listened to what i was looking for. He immediately referred me to exactly what i was looking for. I test drove my vehicle and knew it was the one for me. This was my fi was looking for. He immediately referred me to exactly what i was looking for. I test drove my vehicle and knew it was the one for me. This was my first vehicle purchase after driving "the family car" and I appreciate very much that the whole process was smooth and time efficient. I look forward to bringing my business back to Dublin Honda. Thank you! More

The best customer service I have experienced in recent memory. Something happened to my car that was no fault of theirs, but they did everything possible to get it fixed and made right for me as soon as p memory. Something happened to my car that was no fault of theirs, but they did everything possible to get it fixed and made right for me as soon as possible. Basically what happened was my car window was smashed in and my computer got stolen, and it was my opinion that the alarm didn't go off but I couldn't prove it 100%. I was merely asking them to explain why this may have happened and planned on paying at least for the parts myself. They then explained to me that normally the alarm would go off, but aparently there is a way thieves can break in without trigerring it, and this may have happened. We still don't know for sure exactly what happened with the alarm, but the contacts listed above did more than I thought a dealership would ever even consider doing for a customer in order to show that they really do care. I'm leaving today with a comped rental car and a $0 invoice for all services and parts. Getting my stuff stolen and losing a priceless amount of work was hard to deal with, but to work with people that value my business enough to help me out like this was seriously unbelieveable. I would absolutely reccommend buying a car here to anyone that values good service and a good business realtionship. More

I love the way Roberto took the time to show me the different cars he had and explain how the process worked to detail so I wouldnt miss any information. Also he took the time to explain the fuctions o different cars he had and explain how the process worked to detail so I wouldnt miss any information. Also he took the time to explain the fuctions of the car which for me its a plus! Love this place and def. will recommended to others and keep the good work Roberto! More

I had a really great experience working with Roberto. I had the frame of mind that I wasn't going to buy a car from a dealership. After looking at cars through Craigslist and then at smaller dealer lots, had the frame of mind that I wasn't going to buy a car from a dealership. After looking at cars through Craigslist and then at smaller dealer lots, there was no comparison to the experience in working with Roberto at Dublin Honda. I felt like I bought a great car that was thoroughly inspected and most importantly for my budget, I stayed within it. Roberto is not the typical car salesman if you subscribe to the stereotype. He's genuinely interested in helping and makes sure you are 100% satisfied. If you are thinking about buying new or used, I would recommend you get in touch with Roberto as part of your car shopping process. More

Roberto met me at the door as I exited my vehicle. Roberto spent much time making sure to get me the right information before I purchased my new insight. He did not act in the least bit rushed and was Roberto spent much time making sure to get me the right information before I purchased my new insight. He did not act in the least bit rushed and was very personable. He made sure to show me everything on the car and took me for an extended test drive without hesitation. I did not have my trade-in on site and he got me a fair trade-in value for it without even seeing it. When it came time to fill out paperwork, he worked quickly and efficiently so that I could get through it and get on to driving my new car. I brought my folks along to the dealership and he was very friendly and accommodating to their every need. I noticed a small scratch on the plastic cover for the speedometer and he went out of his way to get this repaired on the spot so I could drive the car home 5 minutes later untouched! Thank you Roberto for all of your help! More

On 4 February 2011, I decided to bring my Honda in to the dealership for help in repairing both sun visors. The visors would not return to the upright position. I didn't have an appointment, but was greete dealership for help in repairing both sun visors. The visors would not return to the upright position. I didn't have an appointment, but was greeted by Dona Ronzone who promptly took care of me. My car was taken right away and both visors replaced at NO CHARGE! I received excellent service and even got a free car wash. More

We had a great experience with the Dublin Honda dealership. The employees are friendly and accomodating and treated us with great respect. The sales agent, Roberto helped us a lot. He answered all dealership. The employees are friendly and accomodating and treated us with great respect. The sales agent, Roberto helped us a lot. He answered all our questions with great expertise as far as the car we want to by is concerned. We got a great deal with the price and everything has been explained to us regarding the new car we purchased. All in all we are very pleased and would definitely recommend this delearship. More

I always use the same service rep, Preston Williams; he remembers me and our 2 vehicles, past services and is extremely helpful, courteous and prompt. I especially appreciate his knowledge and his willing remembers me and our 2 vehicles, past services and is extremely helpful, courteous and prompt. I especially appreciate his knowledge and his willingness to help make the service work for me and my budget. More