Ken Grody Ford #1 San Diego Ford Dealer | Page 9

Sadly all we see on tv is comercials in sapanish! Most of us speak English! Nodisresect to Thor who don't . But your marketing is a mistake !!!! A very hard to answer web site!!!! Crazy Most of us speak English! Nodisresect to Thor who don't . But your marketing is a mistake !!!! A very hard to answer web site!!!! Crazy More

Customer service after you buy is the worst I bought a brand new Ford Focus ST black. There was a scratch in the driver door and I pointed it out to the salesman when I was buying the car. He s I bought a brand new Ford Focus ST black. There was a scratch in the driver door and I pointed it out to the salesman when I was buying the car. He said they would gladly take care of it just contact our customer service manager and she will take care of it. Let me say this that manger is the worst very rude as well could careless about fixing the scratch. A week went by and still no call or nothing from them ( you would think that after buying a car for 30k they would help) so I texted the salesman and he said I will let her know you should get a call in day or so another week goes by finally I get a call same lady the worst and they just would not help me cause I live far away and cant get it there and leave it she says I will let you know when we can help. Well that never happened finally I get the ccs survey and just hammer them and get a call 1 day later offing to fix it now I basically sent email stating the only way you would fix it is if I complain what kind of service is that never got a response by them at all after the email. THIS DEALERSHIP DOES NOT CARE ABOUT YOU AFTER YOU BUY YOUR CAR THE WORST CUSTOMER SERVICE EVER DO NOT GO THERE More

Never again, I mean never Below is a letter I had to write the Better Business Bureau on Ken Grody Ford Carlsbad. DON'T DO BUSINESS WITH THESE GUYS. The salesmen are ok, but Below is a letter I had to write the Better Business Bureau on Ken Grody Ford Carlsbad. DON'T DO BUSINESS WITH THESE GUYS. The salesmen are ok, but the SERVICE DEPARTMENT ARE HORRIBLE. They don't care about you or your family driving around in a car due to leaks, on a 20,000 mile car. It's under warranty they said. My son isn't under warranty... Dear Ford Motors: First, I would like to thank you for your service in leasing my 2015 Ford Transit Connect wagon. For the most part, my family and I enjoyed the time in our wagon, but unfortunately, the service received from Ken Grody Ford in Carlsbad, California was the reason my family and I turned it in early, as the wagon was deemed unsafe. Since leasing, I had noticed that oil was collection at the top of the filter housing, relatively quickly. I had cleaned it off and noticed that the wire loom above the housing always was wet. I had brought it up to the service 3 times beginning on or around July 2016. My service representative informed me they cleaned it up and I was told to monitor the lead, which I did. Unfortunately, it came right back. The next time I was in for service, I mentioned it again, and was told the technician had cleaned it all up really well with brake cleaner and was told to monitor again, which I did. This time, when I got home, I decided to look underneath for myself. Being an "amateur" mechanic and growing up in a family of mechanics, I wanted to take a look for myself. Upon removing the fabric dust cover from below the wagon, I was shocked to see oil everywhere, not just fresh oil, but much of it "baked" on to the transmission, lower engine, and lower body panels. I have included pictures for you as well, that were taken upon first glance. This was completely unacceptable. The next day, I received an email from Customer Service in which I replied and expressed my displeasure and was searching for help. Thinking I was corresponding with a real person (I found out later I wasn't) I had waited for a reply back. A couple days later, the service manager did take my wagon back in and fixed the issue. I was provided a rental car while the work was being done. At this point, I knew I couldn't trust Ford or the workmanship that stood behind the brand. I had pre-paid for my service and was completely appalled that and ASE certified technician would allow a vehicle that was blowing oil out of there bay without properly diagnosing the issue, and after seeing it for 3 times if not more by this point, as I don't know if the leak started at mile 1 or mile 20,000. Also, one of the technicians I was talking to about the issue, stated "Well, you have a warranty, and this is covered, so don't worry about it". This is true, I do have a warranty, but unfortunately I don't have a warranty for my only son. If something was to happen to him due to negligent service, I honestly don't know how I would handle it. Luckily, I found out in time before anything may have happened to him. I've worked in the healthcare industry for 27 years now, and it had me thinking, would I say that to a patient? "Surgery went well sir, but we left some of the clamps and instruments inside your abdomen, and noticed a small blood leak in your aorta, but it's ok, you have insurance, we can take care of it". I understand that is extreme, but we are all in the business of customer service, and unfortunately, Ken Grody Ford failed miserably. This is why I terminated my lease with Ford. I had contacted the fleet service manager, Mr. Chris Boduc, via email asking about the issue and received nothing back. I went and purchased another vehicle as soon as possible and returned the wagon to Ken Grody Ford. I will happily pay the $909.89 left in my lease, but I will be filing 3 Better Business Bureau complaints in hopes for a resolution. They will all state the above. I would simply like restitution of the money I will be paying ($909.89) for a car that was unsafe to drive. As stated, I really enjoyed the wagon, but unfortunately I cannot trust the service. I look forward to hearing from you. Sincerely, David S. Chapman More

Worst experience! I found the car I wanted online at their location. I didn't even have to test drive it. Walked in with a pre-approval from my credit union, but they i I found the car I wanted online at their location. I didn't even have to test drive it. Walked in with a pre-approval from my credit union, but they insisted they could better. Well after a 2 hour wait they came back and said they beat the rate with Ford Motor Credit and were able to tack on all the extended service plans. I was ok as my payment was where I wanted it. Long story short, they sent the deal back to my credit union at a higher interest rate anyways. When I called, they acted like they did me a favor by sending it there telling me I wasn't approved in the first place. Why waste people's time and credit that way? Lastly, they never gave me plates and I am still waiting for them. More

Sold truck that died after leaving dealership Bought used F150, after being assured there were no issues or recalls, the truck died after purchase 25.8 miles in a busy intersection. The truck sho Bought used F150, after being assured there were no issues or recalls, the truck died after purchase 25.8 miles in a busy intersection. The truck shook and stalled. We were told it was bad gas, spring/winter blend of gas and or water got into air intake after truck was washed. They would not cancel sale of truck after we expressed our concerns. Then they claimed the throttle casing was replaced and unknown to me, they delivered the unwanted truck to my home. They also refuse to send me the repair paperwork done on the truck. More

Worst customer service I've ever experienced Terrible customer service. Stay clear. The team at Ken Grody Ford Carlsbad takes month to respond to you, and they're incredibly rude and condescendin Terrible customer service. Stay clear. The team at Ken Grody Ford Carlsbad takes month to respond to you, and they're incredibly rude and condescending. STAY CLEAR. More

Amazing Experience with Ken Grody Ford Ken Grody Ford in Carlsbad was truly Awesome! My visit here was such a noteworthy one that I just needed to share it. My wife and I are getting read Ken Grody Ford in Carlsbad was truly Awesome! My visit here was such a noteworthy one that I just needed to share it. My wife and I are getting ready to go into retirement and travel the U.S. and needed to buy a truck to pull our 5th Wheel trailer, so we went into Ken Grody Ford in Carlsbad. We ended up getting exactly what we were looking for which was a brand new Ford F-250 Lariat Crew Cab 4X4 (diesel) and couldn't be more pleased. Every aspect of our experience at this dealership was an incredible. From the moment we arrived at the dealership we could feel the difference. Ian Schoenberger was our Sales Consultant and his friendly, pleasant demeanor instantly put us at ease. He was extremely professional and had an extensive background and knowledge of trucks, there towing capacities, capabilities and limitations. His vast experience in this area coupled his understanding of the vehicles we were interested in was exceedingly beneficial to us and helped us greatly in making the right vehicle selection for our needs. There was No Sales Hype, No Pressure, just a true willingness and desire to educate and help us in any way possible; it was really a breath of fresh air! During our visit we also had the very distinct pleasure of meeting and getting to know the Co-Owner and Vice President of Ken Grody Ford, Kurt Maletych. This guy is the Genuine Article! Over and above being one of the nicest people you would ever want to meet, he also has a true desire and real commitment in making sure ALL of his customers have the absolute best Car/Truck buying experience possible. I've been to several other dealerships in San Diego and none of them are even in the same league with this guy! (When was the last time you were at a dealership and the owner walks over and greets you and spends time with you?) The specific truck we were looking for wasn't readily available at his dealership, so he took a personal interest in our quest to help us find it. After an exhaustive search, that was no small undertaking, he was able to find a truck with the specific color combination we desired, the options and appointments we were looking and had it for us in just a couple of days. "He" made it happen! Ken Grody Ford exceeded our expectations in every way possible! Thank You Kurt and your entire Staff; You guys are Amazing! Tim & Sylvia F More

07 F-150 Lariat debacle in 2013 I brought my truck there due to ticking noise in engine. $2,400.00 and a new cam ,phaser and rocker arms on left side of engine late rmy truck in 2013 I brought my truck there due to ticking noise in engine. $2,400.00 and a new cam ,phaser and rocker arms on left side of engine late rmy truck was back to normal. Fast forward to june of 2015 and 40,000 miles later my engine developed a different noise. Again I went to this dealership as I trusted them from before. They replaced the cam and rocker arms on the same side of motor as before. This only cost $1,800.00, When asked they could not answer why the same parts went bad. The service advisor ,advised me to change oil at 3,000miles instead of factory specs of 5,000. I picked up my truck on a Saturday, 6/272015. I drove 25 miles in the next 6 days and things seemed normal. On Thursday 7/2/2015 I drove my truck 2.5 miles to the store and upon returning home the noise that I origanilly heard was back. I called the service center and nobody was available due to holiday weekend and being after 6:00pm. After 1 trip back to dealership they said no problem no noise but noise was normal and maybe the oil hadn't settled in yet. After second trip they said they didn't hear any noise aftert having my truck for 3 days. When I drove home that day and pulled into my drive way the noise was there. I went back that afternoon and meet with the shopforeman and he heard the noise and informed me that it was the cam phaser selonoids on both sides of the motor. After several days I had to call back for my estimate and had to be calld back because the servics advisor didn't have the quote yet. Several hours later I was told $1,800 but would knock off $400.00 of labor. $1,400.00 to repair what I had just paid $1,800.00 to repair. I filed a claim with the BAR and this has been going on for over 3 months. Dealership denies any fault, I haven't trusted my truck to drive since. I had a private mechanic quote me $450.00 to replace these selonoids but was hoping that Ken Grody Ford of Carlsbad would stand up and do the right thing. They havent and now thid Ford owner of 30 years will soon be driving a different make. I wouldn't take my bicycle there to be repaired. Oh and as a side note, my service advisor no longer works there. hmmm..... More

Would not trust Ken Grody Ford Carlsbad! On Monday, June 29, 2015 I saw a used 2009 Ford Ranger on the Ken Grody Carlsbad Website, I emailed them twice (Monday & Tuesday) to see if the vehicl On Monday, June 29, 2015 I saw a used 2009 Ford Ranger on the Ken Grody Carlsbad Website, I emailed them twice (Monday & Tuesday) to see if the vehicle was still available - no one replied back. So on Wednesday, I called the Dealership, they said they would check the availability and call me back. The Salesman, Berto called me back and said it was available. I told him I wanted to purchase the vehicle, but couldn't get down to Carlsbad until Friday morning. I asked if I could put a deposit to hold the truck until I could get there on Friday morning to purchase it. Berto checked with his Sales Manager. The Sales Manager said they would hold the truck if I left a $1000.00 deposit. I gave them my credit card number. Berto told me that 4 or 5 other people were interested in the truck too. On Thursday morning, I received a message to call Manny at the Dealership. I called him and he said they couldn't sell me the truck because suddenly it had "Mechanical Problems". I asked what was wrong with the truck? He said it needed a new clutch and there was a problem with the air conditioner. I said the truck only has 25,000 miles on it - it should still be under warranty. They should fix it! Don't they check out the vehicles BEFORE they sell them? He didn't answer. I was on their website while I was talking to him and saw that they had the truck now listed as SOLD! I asked - if the truck had mechanical problems, why is it listed now as "Sold" on their website? I told him that I don't believe him, I said I bet you sold it to someone else, didn't you? He said he was only doing what his Sales Manager told him to do. Then he hung up on me! I checked the CarFax record on the truck and it was checked out not once, but twice by Ken Grody Dealership before it was listed for sale. I sent 6 emails to Mr. Grody as well as Mr. Maletych about the situation - no response. I would not recommend buying a vehicle from Ken Grody Ford!!! They are dishonest! More

The Sales Person Having never visited your dealership I went on line to several Ford dealers in the area as I am moving there from Hawaii. I was fortunate enough to Having never visited your dealership I went on line to several Ford dealers in the area as I am moving there from Hawaii. I was fortunate enough to work with Francisco Pineada who is a PRINCE. No other dealship would give me a price except for Francisco. I like his style and he is also excellent in communication. The best I've ever ran into and I'm 76! Alfred (Fred) Cevolani More