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Ken Garff West Valley Ford

West Valley City, UT

3.3
393 Reviews

4091 West 3500 S

West Valley City, UT

84120

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Showing 393 reviews

July 22, 2017

Excellent This has been the best experience I have ever had when purchasing a vehicle. A special thank you to Kenneth Segarra and Gabe Guerrero for making it t More

by bysmith32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Segarra, Gabe Guerrero
July 22, 2017

New car Help my get into a new 2017 ford focus. Rob was really nice, patient, helpful. I would recommend them and him. I would also go back. More

by Stephn1413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Rice
July 21, 2017

They did what no one else could We walked into The dealership, and was greeted by Hak. He listened to our needs, and helped with any questions we had. He was very knowledgeable abou More

by Nathan R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hak Derviskadic
July 20, 2017

Awesome sauce!!!! Kenneth Segarra was stupendous in helping us obtain an amazing deal while shopping for a vehicle. His attention to detail and willingness to listen he More

by Pablo saldivar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Segarra
July 20, 2017

Austin May rocks! We just bought a new 2017 Ford Explorer. This dealership is great and Austin was fabulous! We have been coming here for service on our other Ford ve More

by Shelly and Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin May
July 18, 2017

Great Day My husband and I was looking to getting a new family car and today We had the best experience here at Henery Day Ford Kenneth Segarra who was our Sale More

by SamiK29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Segarra
July 17, 2017

New car amazing people! This is my second car bought from this place and it has a phenomenal people and very helpful customer service. Hak is the man to go to! More

by drew bennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald, Hak Derviskadic
July 15, 2017

Our experience My wife and I came to Henry Day Ford to look at cars. Kenneth Segarra helped us right away and helped us find what we were looking for. We had an aw More

by Tyler24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Segarra
July 15, 2017

Awesome experience Just bought a new car. Our salesperson Rob Rice was great to work with. We were not sure what we wanted and he was patient while we test drove several More

by Dawn Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Rice
July 11, 2017

Scammers These people are scammers. Service department was feeding me lies. Telling me they recommend routine service for my car way earlier than what it i More

by Netoeric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony
Jul 11, 2017 -

Ken Garff West Valley Ford responded

We are sorry for your experience. We make recommendations for vehicles based on age and mileage guidelines that can help prevent future problems. We appreciate your business and hope that at some point we will have the chance to earn it back. My name is Trent Bell and I am the General Manager. I left you a voicemail earlier and would like to discuss this with you. You can contact me at tbell@henrydayford.com or 801-973-7030.

Jul 12, 2017 -

Netoeric responded

Either you know you are scamming hybrid owners or you are not caring. I contacted some friends after my experience from your dealership and they have hybrids as well and go to you for service and you feed them the same lies about service you tried with me. I told them to goto Larry H. Miller Super Ford on 1340 S 500 W. They treated me great and did not feed me lies when I got my service done with them. I should have not even tried your dealership. Ford says oil change when car prompts or 12 months whatever comes first, roughly every 10k miles. (Directly from my owners manual and from Ford representative.) You are saying ever 5k or 6 months. (Directly from your own service advisor and paper he gave me.) And here is the kicker! 30k for transmission fluid exchange and a list of other things costing $750. And every 30k miles. Ford says 150k for your first transmission exchange. A full 120k miles before it’s necessary. Plus 4 times more than what Ford is saying is needed. $750 x 4= 3,000 more dollars people are spending on service that Ford is not even recommending on the 2016 Ford Fusion Hybrid. Ford even says that it built the hybrid to save us money on our maintenance and to help the environment with less maintenance. The last thing is when you had the chance to fix this and my other issues. When I said how dissatisfied I was and I was not coming back, your service manager just said okay and walked away. Clearly indicating you don’t care about my business and I should take it somewhere else. Clearly something is wrong at Henry Day Ford. The customer is trash and you scam hybrid owners.

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